DeOnna Resume
EDUCATION
BACHLORS SOCIAL RELATIONS AND POLICY, MICHIGAN STATE UNIVERSITY EXPECTED GRADUATION DECEMBER 2019
• Minor in Educational Studies.
• Curriculum includes: Constitutional Law, Sexual Politics, Comparing Black Political thought, and Leadership Training.
EXPERIENCE
FURNITURE SALES LEAD, BIG LOTS, LANSING, MI 09/2018 – PRESESNT
• Direct and supervise employees engaged in sales, customer service, and assigning specific duties.
• Establish and implement policies, goals, objectives, and procedures for department.
• Perform customer service by resolving customer complaints regarding sales and service.
• Give performance evaluations to develop exceptional employees and drive sales for the department.
LEAD STYLE ADVISOR, JUSTICE, OKEMOS, MI 03/2018 – 09/2018
• Opened and closed the store and responded to alarm calls.
• Provided exceptional customer service by immediately address issues with customers so that they could be successfully resolved.
• Met with each associate to establish realistic sales goals for the month by mentoring and training new sales associates to contribute to the store’s positive culture.
SALES CONSULTANT, BEST BUY, ROSEVILLE/OKEMOS, MI 04/2016 – 07/2018
• Developed close and personal relationships with clients to ensure customer loyalty and retention.
• Accomplished daily, weekly, and monthly department goals within the due dates.
• Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products.
OFFICE CLERK, C. E Adams Law Office, Farmington, MI 05/2017 - 08/2017
• Helped prepare documents for upcoming cases, constructed trial notebooks for attorney before cases, and helped create and file documents.
• Worked on cases involving parental rights, conservatorship, and criminal defenses.
SKILLS/STRENGTHS
• Filing and Drafting
• Writing and editing
• Spanish-conversational proficiency
• Microsoft Office (Excel, Word, PowerPoint)
ACTIVITIES
Staff Writer, Phoenix Rising News, Detroit, MI
• Wrote editorials for school newspaper and magazines, read and revised other students work, and helped publish district wide newspapers.
• Worked on cases that dealt with power over attorney,
Project Manager/Leader, The Future Project, The Dream Team, Detroit, MI
• Lead, organized and carried out projects involving school and community.
• Assisted with events that lead to social change in school settings.
• Helped to uplift students and peers in nearby neighborhoods, and assisted in many startup businesses
EDUCATION
BACHLORS SOCIAL RELATIONS AND POLICY, MICHIGAN STATE UNIVERSITY EXPECTED GRADUATION DECEMBER 2019
• Minor in Educational Studies.
• Curriculum includes: Constitutional Law, Sexual Politics, Comparing Black Political thought, and Leadership Training.
EXPERIENCE
FURNITURE SALES LEAD, BIG LOTS, LANSING, MI 09/2018 – PRESESNT
• Direct and supervise employees engaged in sales, customer service, and assigning specific duties.
• Establish and implement policies, goals, objectives, and procedures for department.
• Perform customer service by resolving customer complaints regarding sales and service.
• Give performance evaluations to develop exceptional employees and drive sales for the department.
LEAD STYLE ADVISOR, JUSTICE, OKEMOS, MI 03/2018 – 09/2018
• Opened and closed the store and responded to alarm calls.
• Provided exceptional customer service by immediately address issues with customers so that they could be successfully resolved.
• Met with each associate to establish realistic sales goals for the month by mentoring and training new sales associates to contribute to the store’s positive culture.
SALES CONSULTANT, BEST BUY, ROSEVILLE/OKEMOS, MI 04/2016 – 07/2018
• Developed close and personal relationships with clients to ensure customer loyalty and retention.
• Accomplished daily, weekly, and monthly department goals within the due dates.
• Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products.
OFFICE CLERK, C. E Adams Law Office, Farmington, MI 05/2017 - 08/2017
• Helped prepare documents for upcoming cases, constructed trial notebooks for attorney before cases, and helped create and file documents.
• Worked on cases involving parental rights, conservatorship, and criminal defenses.
SKILLS/STRENGTHS
• Filing and Drafting
• Writing and editing
• Spanish-conversational proficiency
• Microsoft Office (Excel, Word, PowerPoint)
ACTIVITIES
Staff Writer, Phoenix Rising News, Detroit, MI
• Wrote editorials for school newspaper and magazines, read and revised other students work, and helped publish district wide newspapers.
• Worked on cases that dealt with power over attorney,
Project Manager/Leader, The Future Project, The Dream Team, Detroit, MI
• Lead, organized and carried out projects involving school and community.
• Assisted with events that lead to social change in school settings.
• Helped to uplift students and peers in nearby neighborhoods, and assisted in many startup businesses