Dental Assistant
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Dental Assistant

Hard Skills:
� Customer service; � Basic medical terminology;
� Mentoring;
� Data entry; � Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Outlook;
� Fluency in English and Russian.

WORK EXPERIENCE

09/2016-present Language Tutor, Freelancer -- Chicago, IL
� Provided one-on-one and up to 5 individuals group tutoring to over 40 students between ages 5 and 48
� Assessed current English or Russian language proficiency and planned optimal educational strategies for each student;
� Developed and implemented over 10 language learning programs, that fit the particular individual needs and expectations;
� Used text, multimedia and visual aids, such as PowerPoint and KeyNote to make learning relevant to students;
� Exceeded 100% first-time pass rate on TOEFL test and a college entrance exam.

09/2013-07/2016 Manager, Emmett O`Lunney`s Restaurant -- New York, NY
� Was promoted from bartender to manager in the first 4 months of work;
� Daily controlled and insured FOH and BOH tasks completion at the restaurant with 100 seats and 25 employees;
� Organized and oversaw private events ranging in size from 20 to 100 guests with total profit of $2000 to $8500;
� Implemented successful marketing techniques, such as promotion, happy hour and loyalty program that caused a 25% increase in sales;
� Built restaurant brand awareness carrying out Social Media (Instagram, Facebook), Yelp, TripAdvisor, and OpenTable networking sites, verbal, print, and email advertising.

06/2011-07/2013 Front Office Supervisor, Intercontinental Hotels & Resorts � Moscow, Russia
� Oversaw, trained and scheduled a team of 10 customer service associates;
� Managed answering 4-line telephone system calls at the hotel with 203 rooms accommodation;
� Resolved guest issues and completed special requests to ensure the satisfaction of the guests;
� Applied specific cross-selling and upselling strategies that allowed to raise the average revenue per gust by $39;
� Received the annual bonus in 2012 for demonstrating excellent customer service competing with 12 candidates

EDUCATIONAL BACKGROUND

06/2005-06/2010 5-year Diploma of Engineering in Food Technology, Moscow State University of Food Production � Moscow, Russia