Dental Assistant
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Dental Assistant

Estefania Guzman
PO BOX 24393 – Silverthorne, CO 80497
T------------ Phone: ------------
Profile: Certified in radiology and CPR and I've been working as an Edda for more than a year, providing excellent customer service and ensuring customer loyalty.


WORK EXPERIENCE________________________________________________________________________

COMFORT DENTAL – SILVERTHORNE CO. Jan 2018 – currently
Dental Assistant/ EDDA


• Support 3 dentists in a fast-paced practice.
• Prepare approximately 20 patients per day for oral exams and dental procedures
• Sterilize and prepare instrument trays and all materials for procedures.
• Make patients appointments after every procedure..
• Help with the inventory and make the order of the stuff every month
• Perform teeth cleaning, make temporary crowns, ops with 1,2,3,4 and more surfaces, delivery crowns and implants as well and coronal polishing.
• Provide patients with post-appointment instructions, follow-up care notes, and oral hygiene tips.

TOMMY HILFIGER- SILVERTHORNE CO. June 2017 - Dec 2017
Floor Supervisor


• Direct and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and while ensure the store is visually distinctive and impeccably maintained.
• Maximize Associate productivity, ensure compliance and consistent execution of company standards and Policy & Procedures as well as create an environment which is results driven.
• Assist in the development of associates through feedback, coaching and training.
• Demonstrate effective written and verbal communication skills.
• Develop proficiency in all operational policies and procedures.
• Manage time and prioritize tasks.
MANAGERIAL RESPONSIBILITIES:
• Maximize sales by ensuring TH Customer Service program is being executed to standard as well as ensuring merchandise styles and sizes are well represented on the sales floor.
• Assist with training, developing and executing S.G.M. and TH Customer Service.
• Communicate statistical results and identify business needs.
• Communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals.
• Assist with training, monitoring and executing Direct Replenishment and Recovery process.
• Recognize problems, analyze causes, and generate alternatives and solutions.


TOBU/CHAO CAJUN – Orlando, FL July 2015 – May 2017
Customer Service Lead
Maintain customer satisfaction and establish loyal relationships. Supply and oversee kitchen staff. Assist customer with inquiries and complaints. Sign up customers into Recurring Members Program card, and explain its benefits. Responsible to train new employees, and conduct monthly inventory. Cash handling and balance maintenance. Perform bank deposits.

PHOLICIOUS Vietnamese Restaurant - Orlando, FL April 2015 - February 2016
Customer Service
Increase the overall customer experience from opening to closing procedures. Make sure all stations are safe and ready to operate, welcoming customers, answering questions, sharing knowledge and experience with coworkers. Promoting resort products, handling cash and maintaining balance. Suggest additional products, filling out sales/billing reports, and keeping order during emergency situations. Responsible of stock merchandise and keep inventory.

INTERBANK - Lima, PERU January 2008 - December 2014
Customer Service & Sales Representative
Greet and serve business customers. Match and tailor products and services to optimize customer needs. Perform account maintenance and problem resolution. Maintain customer relationships with follow up calls and e-mails. Perform off-site company visits, security, loss prevention protocol, and customer privacy. Conduct money inventory, branch money ordering, schedule audits, supervise teller performance and approve transactions and perform as a teller when needed.

EDUCATION________________________________________________________________________________

Orange Technical College – Winter Park, FL May 2015 – May 2016
English as a Second Language

Ricardo Palma University - Lima, Peru March 2007 – December 2013
Major: Bachelors of Business & Administration.

VOLUNTEERISM___________________________________________________________________________

Techo para mi Pais - Peru (A roof for my Country) March 2007 – December 2013
? Group volunteer construction leader, training, assisting and supervising the construction of homes for families in need. Established a food drive campaign for local children to help fight hunger.
? Conduct inventory and order supplies.
? Community outreach to local businesses to educate them on our cause and take donation pledges.

SKILLS_& LANGUAGES_____________________________________________________________________
Proficient in: Microsoft Office, Point of Sales. Spanish, English and Portuguese.

References available upon request