Deidre Somerville
Deidre Somerville
2517 7th St NE
Center Point, AL 35215
Cell-------------
Email- ------------
Objective: To support the growth and profitability of an organization that provides challenge, encourages advancement, and rewards achievement with the opportunity to utilize my experience, skills and proven abilities within the organization.
Education
2000-2001 Jefferson State Community College/ Office Administration Program
1987-1988 Trenholm Sate Technical College, Montgomery AL/ Dental Assistant Program
1984-1986 Jefferson State Community College/Word Processing Program
VOLUNTEER SERVICES
June 2012 BB&T- Participated in Urban Ministry Lighthouse Project- Community Kitchen Service. Stocked kitchen with needed food items and served lunch to community.
May 2013 BB&T- Participated in Gateway Campus Lighthouse Project- Spruced up the campus. Planted bushes and flowers around the entrance to the campus.
June 2014 BB&T- Participated in the Shelby County Safe House Lighthouse Project- Assembled raised vegetable gardens and assisted with building of benches.
June 2015 BB&T- Participated in Magic Moments- Helping Children of Alabama who are suffering life-threatening illnesses. Provided goody bags to children and helped host an event at Birmingham Barons baseball game for the children and their families. Magic Moments revealed during the baseball game two Disney trips to a family of two sons that had lost their eyesight.
April 2016 BB&T- Participated in project for Boys & Girls Club- Library in disrepair. Organized library, purchased and built new bookcases, bought and built new table and chairs, painted, bought and hung TV , new books, replaced wireless router, purchased and hung wall art, purchased school supplies, 3 Chromebooks, 1 Chromebook printer.
EMPLOYMENT
Aug 2018-Present Director of Member Services, Shoal Creek Country Club
Responsible for maintaining and adhering to budgeting standards in regards to banquet revenue. Responsible for all billing of catering, holidays and other special events. Responsible for development of all Banquet Function Sheets in a timely manner. Works with Food and Beverage Manager/Club Manager to ensure success of major holidays- (Booking of entertainment, Valet, etc.). Acts as the bridal attendant during weddings. Oversee all aspects of cottage operations- Operate in a concierge role (handling special requests, dinner reservations, shuttle to and from airport). Monday-Friday working hours in addition to being required to work any weddings, rehearsal dinners, cookouts and other events that the club manager requests.
June 2010- Aug 2018 Dealer Finance Discounter Clerk, Dealer Finance, BB&T Bank
Processed contract funding in accordance with all state and federal regulations and procedures while maintaining the highest level of service to internal and external customers. Reviewed approved applications and contracts to ensure stipulations and conditions have been met within company polices. Ensured appropriate signatures have been obtained and correct data input and omissions. Interacted professionally with dealers, customers and other vendors to obtain missing or invalid information and documentation. Dealt discreetly with confidential information. Provided assistance to internal and external customers regarding loan documentation and processing. Responded to dealer problems and inquires. Answered department telephone calls and route them accordingly.
Aug2008-May 2010 Implementation Support Specialist, Treasury Management, Colonial Bank
Performed implementation and maintenance requests on Treasury Management products (WebBiz, Ach WebBiz, WireBiz). Processed incoming customer documentation, manage existing customer files. Communicated with all levels of management within the company to pursue and retrieve valid documentation. Other duties included office support duties, answering multi-line phone system resolved customer, call center and branch inquires, monitored faxed work from sales representatives, distributed work to appropriate areas. Retrieved and distributed mail. Shipped USB tokens to customer via Fed-X.
Jan 2006-Aug2008 Ach Clerk, Colonial Bank
Provided support for branches, operational centers, and customers regarding Ach processes. Performed various tasks related to the processing of incoming and outgoing Ach transactions. Cross-trained on all functions in the department to ensure highest level of customer service was provided.
Jan2003-Jun2005 Ach Clerk, SouthTrust Corporation/Wachovia Bank
Worked with lines of business reconcilements to identify and clear daily outages; wrote debit and credit tickets to balance general ledgers. Resolved all research requests using mainframe system. Communicated with internal and external customers via email fax and phone.
June2002-Jan2003 Loan Processor Assistant/Consumer Lending Group/SouthTrust Corporation
Received files from underwriters; analyzed file, ordered deeds, title and appraisals using AP 7000 system. Prepared Good Faith Estimates.
Jan2002-June2002 Teleservicing/Consumer Lending Group/SouthTrust Corporation
Answered incoming calls from over 700 branches; assisted branches with status of loans; directed calls to appropriate departments. Faxed amendments and various other documents to branches.
Jan2001-Jan2002 Data Entry Clerk/Consumer Lending Group/SouthTrust Corporation
Entered manufactured housing loan applications into the system; answered incoming calls from mobile home dealerships concerning credit applications. Used AP 7000 to place images of deeds, title and appraisals into correct folders and files.
June1998-Jan2001 Data Entry/ Incentive Tracking Department/SouthTrust Corporation
Performed data entry to track all products and services sold by SouthTrust employees in order to give employees credit for incentives.
Deidre Somerville
2517 7th St NE
Center Point, AL 35215
Cell-------------
Email- ------------
Objective: To support the growth and profitability of an organization that provides challenge, encourages advancement, and rewards achievement with the opportunity to utilize my experience, skills and proven abilities within the organization.
Education
2000-2001 Jefferson State Community College/ Office Administration Program
1987-1988 Trenholm Sate Technical College, Montgomery AL/ Dental Assistant Program
1984-1986 Jefferson State Community College/Word Processing Program
VOLUNTEER SERVICES
June 2012 BB&T- Participated in Urban Ministry Lighthouse Project- Community Kitchen Service. Stocked kitchen with needed food items and served lunch to community.
May 2013 BB&T- Participated in Gateway Campus Lighthouse Project- Spruced up the campus. Planted bushes and flowers around the entrance to the campus.
June 2014 BB&T- Participated in the Shelby County Safe House Lighthouse Project- Assembled raised vegetable gardens and assisted with building of benches.
June 2015 BB&T- Participated in Magic Moments- Helping Children of Alabama who are suffering life-threatening illnesses. Provided goody bags to children and helped host an event at Birmingham Barons baseball game for the children and their families. Magic Moments revealed during the baseball game two Disney trips to a family of two sons that had lost their eyesight.
April 2016 BB&T- Participated in project for Boys & Girls Club- Library in disrepair. Organized library, purchased and built new bookcases, bought and built new table and chairs, painted, bought and hung TV , new books, replaced wireless router, purchased and hung wall art, purchased school supplies, 3 Chromebooks, 1 Chromebook printer.
EMPLOYMENT
Aug 2018-Present Director of Member Services, Shoal Creek Country Club
Responsible for maintaining and adhering to budgeting standards in regards to banquet revenue. Responsible for all billing of catering, holidays and other special events. Responsible for development of all Banquet Function Sheets in a timely manner. Works with Food and Beverage Manager/Club Manager to ensure success of major holidays- (Booking of entertainment, Valet, etc.). Acts as the bridal attendant during weddings. Oversee all aspects of cottage operations- Operate in a concierge role (handling special requests, dinner reservations, shuttle to and from airport). Monday-Friday working hours in addition to being required to work any weddings, rehearsal dinners, cookouts and other events that the club manager requests.
June 2010- Aug 2018 Dealer Finance Discounter Clerk, Dealer Finance, BB&T Bank
Processed contract funding in accordance with all state and federal regulations and procedures while maintaining the highest level of service to internal and external customers. Reviewed approved applications and contracts to ensure stipulations and conditions have been met within company polices. Ensured appropriate signatures have been obtained and correct data input and omissions. Interacted professionally with dealers, customers and other vendors to obtain missing or invalid information and documentation. Dealt discreetly with confidential information. Provided assistance to internal and external customers regarding loan documentation and processing. Responded to dealer problems and inquires. Answered department telephone calls and route them accordingly.
Aug2008-May 2010 Implementation Support Specialist, Treasury Management, Colonial Bank
Performed implementation and maintenance requests on Treasury Management products (WebBiz, Ach WebBiz, WireBiz). Processed incoming customer documentation, manage existing customer files. Communicated with all levels of management within the company to pursue and retrieve valid documentation. Other duties included office support duties, answering multi-line phone system resolved customer, call center and branch inquires, monitored faxed work from sales representatives, distributed work to appropriate areas. Retrieved and distributed mail. Shipped USB tokens to customer via Fed-X.
Jan 2006-Aug2008 Ach Clerk, Colonial Bank
Provided support for branches, operational centers, and customers regarding Ach processes. Performed various tasks related to the processing of incoming and outgoing Ach transactions. Cross-trained on all functions in the department to ensure highest level of customer service was provided.
Jan2003-Jun2005 Ach Clerk, SouthTrust Corporation/Wachovia Bank
Worked with lines of business reconcilements to identify and clear daily outages; wrote debit and credit tickets to balance general ledgers. Resolved all research requests using mainframe system. Communicated with internal and external customers via email fax and phone.
June2002-Jan2003 Loan Processor Assistant/Consumer Lending Group/SouthTrust Corporation
Received files from underwriters; analyzed file, ordered deeds, title and appraisals using AP 7000 system. Prepared Good Faith Estimates.
Jan2002-June2002 Teleservicing/Consumer Lending Group/SouthTrust Corporation
Answered incoming calls from over 700 branches; assisted branches with status of loans; directed calls to appropriate departments. Faxed amendments and various other documents to branches.
Jan2001-Jan2002 Data Entry Clerk/Consumer Lending Group/SouthTrust Corporation
Entered manufactured housing loan applications into the system; answered incoming calls from mobile home dealerships concerning credit applications. Used AP 7000 to place images of deeds, title and appraisals into correct folders and files.
June1998-Jan2001 Data Entry/ Incentive Tracking Department/SouthTrust Corporation
Performed data entry to track all products and services sold by SouthTrust employees in order to give employees credit for incentives.