Decker_Randall_Resume
DECKER RANDALL
1486 E Bruce Randolph Ave
Denver, CO 80205
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(p)------------
[SUMMARY]
Talented sales manager and customer service specialist with over ten years of experience in the Colorado outdoor industry.
Time-tested ability to assess client needs, establish mutually productive relationships, create industry partnerships, with a keen understanding of distribution and retail sales. Proficient and extremely adaptable to multiple POS and order management systems.
[WORK EXPERIENCE]
MOUNTAIN KHAKIS - Denver, CO
Assistant Store Manager (December 2016 - September 2019)
-Managed 12+ employees in day-to-day and seasonal operations; vetted and hired new employees in company's flagship location.
-Developed sales plan, operations, and long-term goals for continued growth of location's $1m in annual sales.
-Facilitated build out of the permanent merchandise floor plan from temporary pop-up space and plan build out of new outlet location.
-Handled payroll, scheduling, and developed employee handbook/good practice guidelines.
-Collaborated with corporate office to create new marketing promotions and organize Larimer Street Association events; including product launches, sustainability panels, and auctions to benefit our non-profit partners.
-Researched and partnered with 3rd party collaborators to feature in-store and online.
-Aided in the development and design of dual-branded special edition product lines.
-Addressed interpersonal conflicts among employees compassionately and professionally to produce a respectful and comfortable workplace.
BERGANS USA, LLC - Longmont, CO
Customer Service Specialist (June 2015 - December 2016)
-Consistently met deadlines while processing high volumes of ASAP sales orders, preseason orders, and returns in online merchandise sales of over $2m.
-Quality controlled and received incoming shipments from multiple international manufacturers; worked closely with end dealers to coordinate delivery dates and delays.
-Assisted in daily warehouse shipping operations through USPS, UPS, and Fedex carriers.
-Developed creative marketing techniques and strategies to improve brand awareness.
-Built effective workplace relationships by coordinating with team members and making myself available to other departments to ensure that deadlines were met.
-Engaged directly with customers via phone and email; provided exemplary service by routing customers to the appropriate contacts.
NEVER SUMMER MOUNTAIN PRODUCTS - Grand Lake, CO
Assistant Manager & Buyer (July 2009 – May 2015)
Sales Associate (June 2005 – June 2009)
-Promoted to Assistant Manager & Buyer after four years as a sales associate.
-Attended industry trade shows such as SIA, WWRSA, and Outdoor Retailer and purchased product based on market trends.
-Vetted, hired, and trained of new employees both permanent and seasonal.
-Managed bookkeeping by overseeing cash and daily receipts.
JAX OUTDOOR GEAR - Lafayette, CO
Sales Associate (July 2011 – August 2012)
-Maintained and organized sales floor with effective merchandising and stock rotation.
-Assisted in receiving and rotating new product.
[SKILLS]
POS Systems: Square, Shopify, Netsuite POS, Celerant
CRM Systems: Kibo Commerce, Netsuite
General: Microsoft Office Suite, Windows and Mac OS
[EDUCATION]
FRONT RANGE COMMUNITY COLLEGE Broomfield, CO
Associate of Arts (A.A.)
[ADDITIONAL EXPERIENCE]
MIDDLE PARK HIGH SCHOOL - Granby, CO
Volunteer Outdoor Education Leader (2013-Present)
-Instructed courses promoting sustainability and responsible wilderness practices.
ROCKY MOUNTAIN REPERTORY THEATER - Grand Lake, CO
Volunteer (2010-2015)
-Assisted in set production and property maintenance.
WILDERNESS MEDICINE INSTITUTE - Lander, WY
Certified Wilderness First Responder (2015)
-Completed certification in Adult and Child CPR, as well as WMI WFR
DECKER RANDALL
1486 E Bruce Randolph Ave
Denver, CO 80205
(e) ------------
(p)------------
[SUMMARY]
Talented sales manager and customer service specialist with over ten years of experience in the Colorado outdoor industry.
Time-tested ability to assess client needs, establish mutually productive relationships, create industry partnerships, with a keen understanding of distribution and retail sales. Proficient and extremely adaptable to multiple POS and order management systems.
[WORK EXPERIENCE]
MOUNTAIN KHAKIS - Denver, CO
Assistant Store Manager (December 2016 - September 2019)
-Managed 12+ employees in day-to-day and seasonal operations; vetted and hired new employees in company's flagship location.
-Developed sales plan, operations, and long-term goals for continued growth of location's $1m in annual sales.
-Facilitated build out of the permanent merchandise floor plan from temporary pop-up space and plan build out of new outlet location.
-Handled payroll, scheduling, and developed employee handbook/good practice guidelines.
-Collaborated with corporate office to create new marketing promotions and organize Larimer Street Association events; including product launches, sustainability panels, and auctions to benefit our non-profit partners.
-Researched and partnered with 3rd party collaborators to feature in-store and online.
-Aided in the development and design of dual-branded special edition product lines.
-Addressed interpersonal conflicts among employees compassionately and professionally to produce a respectful and comfortable workplace.
BERGANS USA, LLC - Longmont, CO
Customer Service Specialist (June 2015 - December 2016)
-Consistently met deadlines while processing high volumes of ASAP sales orders, preseason orders, and returns in online merchandise sales of over $2m.
-Quality controlled and received incoming shipments from multiple international manufacturers; worked closely with end dealers to coordinate delivery dates and delays.
-Assisted in daily warehouse shipping operations through USPS, UPS, and Fedex carriers.
-Developed creative marketing techniques and strategies to improve brand awareness.
-Built effective workplace relationships by coordinating with team members and making myself available to other departments to ensure that deadlines were met.
-Engaged directly with customers via phone and email; provided exemplary service by routing customers to the appropriate contacts.
NEVER SUMMER MOUNTAIN PRODUCTS - Grand Lake, CO
Assistant Manager & Buyer (July 2009 – May 2015)
Sales Associate (June 2005 – June 2009)
-Promoted to Assistant Manager & Buyer after four years as a sales associate.
-Attended industry trade shows such as SIA, WWRSA, and Outdoor Retailer and purchased product based on market trends.
-Vetted, hired, and trained of new employees both permanent and seasonal.
-Managed bookkeeping by overseeing cash and daily receipts.
JAX OUTDOOR GEAR - Lafayette, CO
Sales Associate (July 2011 – August 2012)
-Maintained and organized sales floor with effective merchandising and stock rotation.
-Assisted in receiving and rotating new product.
[SKILLS]
POS Systems: Square, Shopify, Netsuite POS, Celerant
CRM Systems: Kibo Commerce, Netsuite
General: Microsoft Office Suite, Windows and Mac OS
[EDUCATION]
FRONT RANGE COMMUNITY COLLEGE Broomfield, CO
Associate of Arts (A.A.)
[ADDITIONAL EXPERIENCE]
MIDDLE PARK HIGH SCHOOL - Granby, CO
Volunteer Outdoor Education Leader (2013-Present)
-Instructed courses promoting sustainability and responsible wilderness practices.
ROCKY MOUNTAIN REPERTORY THEATER - Grand Lake, CO
Volunteer (2010-2015)
-Assisted in set production and property maintenance.
WILDERNESS MEDICINE INSTITUTE - Lander, WY
Certified Wilderness First Responder (2015)
-Completed certification in Adult and Child CPR, as well as WMI WFR