Debi Stovall Resume
Debi Stovall
422 Highland View Dr.
Knoxville, TN 37920 United States------------
------------
A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive Karaoke, Music Production and Video Industry, cutting-edge markets, and fast-paced environments, which also includes a keen understanding of Computer Technology. I have very Strong Administrative and business qualifications with an impressive track record of more than 25 years of hands-on experience in strategic planning, business unit development, project and product management, human resources, customer service and overall operations of our family of companies. Successfully analyzed our company’s critical business requirements, identify deficiencies and potential opportunities, and developed innovative and cost- effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Managed 6 Recording Studios, 2 Mastering Labs, 2 Video Editing Suites, and an IT Department, with over 100 Employees.
· Domestic and Global Sales · Key Client Retention • Brand Awareness
· Business Development · Relationship Management · Project Management
· Product Development · Training and Teambuilding · Customer Service
• Recipient of four (4) RIAA Certified Gold and Platinum Records for sales of Major Artists product of
over 500,000 and 1M units
PROFESSIONAL EXPERIENCE
Retail Data LLC (Current Employment)
Team Lead – Tennessee territory
• Responsible for assisting on any job assigned, including but not limited to: Undirected Category checks and full books, Directed Item Lists, Lapel Checks (Undirected and Directed), CPG and PSV checks.
• Responsible for the timely taking and passing of the Data Collector Certification Test(s) in order to be eligible for continued employment and bonuses.
• Responsible for assisting the District Manager by being available and traveling within the State of Tennessee to cover all special requests.
• Responsible for training, mentoring and performing re-audits on Data Collectors when requested.
• Responsible for the completion of jobs assigned to others, but not completed for any given reason
• Responsible for filing all job reports and drive time for each pay period
• Responsible for timely and immediate communication, both verbal and written, with District Manager and co-workers in need of answers to questions or situations regarding their RDS jobs.
• Responsible for completion of any administrative assignments, mostly computer based
• Extensive travel to several states to work for District Managers
Tennessee Production Center, Inc., Chartbuster Karaoke, Big Mama’s Karaoke Café, Big Mama’s Recording Studios
Seymour, TN (1988-2012)
Oversee activities directly related to making products or providing services.
• Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales and distribution of products, along with the development of all internal custom software programs.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules and assigning specific duties.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan and direct activities such as sales promotions, events and coordinating with other department heads as required.
• Create, design, proof, and print all materials related to our 17,000 products for Cassettes, CD’s, Digital Drives, etc. Transcribe all Lyrics and format them for the scrolling process on a Karaoke CDG. Then send through an extensive quality control process for printing.
• Greeting or assisting customers with any needs they may have. Directly responsible for Customer Service Training, and personally resolved any issues Customer Service Reps could not resolve themselves.
• Manage the movement of goods into and out of production facilities.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• Television Production of over 500 Television shows for Cable and Satellite at the Karaoke Café and on tour.
• Manage logistics and Staff for traveling Tractor Trailer Karaoke exhibit with live stage and recording studio .
• Developed an on-going future business plan and secured $4 million in strategic financing during difficult economic conditions.
• Established critical partnerships with high level industry leaders such as VEVO, Microsoft, Sony, Touch Tunes, Big Machine Records, Capital Records, various Independent Record Labels, Fan Fair, several major Music Festivals and Live Events, University of Tennessee, Smokies Baseball, Tennessee Valley Fair and numerous other Fairs, Dr Pepper, Pemmican Beef Jerky, Fruit of the Loom, Dollywood, Apple, Endavo, GMT, CMT, MTV, Big Machine (Rascal Flatts), Oprah Winfrey, General Hospital, Jimmy Kimmel, and numerous TV and Film Companies, and hundreds of Music Publishers and too many more to mention.
• Spearheaded the 40% annual growth of our karaoke products serving Distributors and Dealers while adding and retaining our own Retail and Internet Customer database.
• Enhanced the public image and recognition of the company’s name within the business community through new business development, community outreach, and aggressive networking.
• Applied, negotiated and obtained Mechanical and Video Synchronization licenses from Music Publishers.
• As manager of the product marketing team, successfully oversaw the entire marketing program implementation for all Audio/Video/Karaoke/Restaurant/Logistics programs
• Created, Built .and Operated a Karaoke Themed Restaurant called Big Mama’s Karaoke Café that ran for 11 years and boasted customers from all over the World.
• Oversee and manage all day to day maintenance staff for 6 facilities and a fleet of vehicles including 2 Tractor Trailers and a Prevost touring Coach. Responsible for all logistics of our touring division where we attended small and large Music Festivals, Trade Shows, Charitable Events, etc., throughout the country, Mexico and Canada. Implemented the sales, marketing and advertising, including all print materials to promote our business’s.
• People development: Responsible for developing, mentoring, leading, and managing a high- performing, cohesive team, including customer service, maintenance, sales, production, freelance talent, restaurant and management personnel, in order to maximize their engagement and minimize turnover.
Toyota of Knoxville, Knoxville, Tennessee Assistant Service Manager (1986 – 1992)
• Responsible for greeting each customer and obtaining information of what particular service or repairs they needed, without trying to diagnosis the situation prematurely.
• Oversaw the repairs and/or service, worked with my team of technicians and kept my customers informed on any additional repairs or service needed then quoted the cost of each one to the customer for approval or denial.
• Worked closely with my team technicians to assure that my customer only got the best service and repairs needed.
• Worked closely with the Sales Team, Sales Manager, Service Manager and Parts Manager to meet the customers needs, then implement them.
• Received an awarded for #1 ASM in the nation.
• Worked closely with my team technicians to assure that my customer only got the best service and repairs needed.
RECENT ACCOMPLISHMENTS
Big Mama’s Recording Studio
Successfully oversaw the start-up and development of a new Company project for Television and Internet TV. Located and built a database of 2400 prospects through internet research then booked groups for Video Shoots for new IPTV show called “Gospel In Session”. Since January 2013, produced and shot 65 Groups and Artists and a total of 520 songs to date.
ACTIVITIES / INTERESTS
Member of The Recording Academy (The Grammy’s)
Member of CMA
Member of various Industry Associations Gardening
Softball Volunteering
EDUCATION
HSD, (1975), McMinn County High School, Athens, Tennessee
Nursing School (LPN), Athens Area Vocational Technical School, Athens Tennessee (1976)
REFERENCES
Gretchen Foister – Former Customer Service Staff Member - 10 years------------
Allen Wright – Business Associate of 30 years------------
Greg Taylor – Former Sales Mgr – 25 years------------
Curtis Foy – Former District Manager, Retail Data – 4 years------------
Girili Tenbroeck – Current Team Member, Retail Data – 4 years------------
Debi Stovall
422 Highland View Dr.
Knoxville, TN 37920 United States------------
------------
A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive Karaoke, Music Production and Video Industry, cutting-edge markets, and fast-paced environments, which also includes a keen understanding of Computer Technology. I have very Strong Administrative and business qualifications with an impressive track record of more than 25 years of hands-on experience in strategic planning, business unit development, project and product management, human resources, customer service and overall operations of our family of companies. Successfully analyzed our company’s critical business requirements, identify deficiencies and potential opportunities, and developed innovative and cost- effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Managed 6 Recording Studios, 2 Mastering Labs, 2 Video Editing Suites, and an IT Department, with over 100 Employees.
· Domestic and Global Sales · Key Client Retention • Brand Awareness
· Business Development · Relationship Management · Project Management
· Product Development · Training and Teambuilding · Customer Service
• Recipient of four (4) RIAA Certified Gold and Platinum Records for sales of Major Artists product of
over 500,000 and 1M units
PROFESSIONAL EXPERIENCE
Retail Data LLC (Current Employment)
Team Lead – Tennessee territory
• Responsible for assisting on any job assigned, including but not limited to: Undirected Category checks and full books, Directed Item Lists, Lapel Checks (Undirected and Directed), CPG and PSV checks.
• Responsible for the timely taking and passing of the Data Collector Certification Test(s) in order to be eligible for continued employment and bonuses.
• Responsible for assisting the District Manager by being available and traveling within the State of Tennessee to cover all special requests.
• Responsible for training, mentoring and performing re-audits on Data Collectors when requested.
• Responsible for the completion of jobs assigned to others, but not completed for any given reason
• Responsible for filing all job reports and drive time for each pay period
• Responsible for timely and immediate communication, both verbal and written, with District Manager and co-workers in need of answers to questions or situations regarding their RDS jobs.
• Responsible for completion of any administrative assignments, mostly computer based
• Extensive travel to several states to work for District Managers
Tennessee Production Center, Inc., Chartbuster Karaoke, Big Mama’s Karaoke Café, Big Mama’s Recording Studios
Seymour, TN (1988-2012)
Oversee activities directly related to making products or providing services.
• Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales and distribution of products, along with the development of all internal custom software programs.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules and assigning specific duties.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan and direct activities such as sales promotions, events and coordinating with other department heads as required.
• Create, design, proof, and print all materials related to our 17,000 products for Cassettes, CD’s, Digital Drives, etc. Transcribe all Lyrics and format them for the scrolling process on a Karaoke CDG. Then send through an extensive quality control process for printing.
• Greeting or assisting customers with any needs they may have. Directly responsible for Customer Service Training, and personally resolved any issues Customer Service Reps could not resolve themselves.
• Manage the movement of goods into and out of production facilities.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• Television Production of over 500 Television shows for Cable and Satellite at the Karaoke Café and on tour.
• Manage logistics and Staff for traveling Tractor Trailer Karaoke exhibit with live stage and recording studio .
• Developed an on-going future business plan and secured $4 million in strategic financing during difficult economic conditions.
• Established critical partnerships with high level industry leaders such as VEVO, Microsoft, Sony, Touch Tunes, Big Machine Records, Capital Records, various Independent Record Labels, Fan Fair, several major Music Festivals and Live Events, University of Tennessee, Smokies Baseball, Tennessee Valley Fair and numerous other Fairs, Dr Pepper, Pemmican Beef Jerky, Fruit of the Loom, Dollywood, Apple, Endavo, GMT, CMT, MTV, Big Machine (Rascal Flatts), Oprah Winfrey, General Hospital, Jimmy Kimmel, and numerous TV and Film Companies, and hundreds of Music Publishers and too many more to mention.
• Spearheaded the 40% annual growth of our karaoke products serving Distributors and Dealers while adding and retaining our own Retail and Internet Customer database.
• Enhanced the public image and recognition of the company’s name within the business community through new business development, community outreach, and aggressive networking.
• Applied, negotiated and obtained Mechanical and Video Synchronization licenses from Music Publishers.
• As manager of the product marketing team, successfully oversaw the entire marketing program implementation for all Audio/Video/Karaoke/Restaurant/Logistics programs
• Created, Built .and Operated a Karaoke Themed Restaurant called Big Mama’s Karaoke Café that ran for 11 years and boasted customers from all over the World.
• Oversee and manage all day to day maintenance staff for 6 facilities and a fleet of vehicles including 2 Tractor Trailers and a Prevost touring Coach. Responsible for all logistics of our touring division where we attended small and large Music Festivals, Trade Shows, Charitable Events, etc., throughout the country, Mexico and Canada. Implemented the sales, marketing and advertising, including all print materials to promote our business’s.
• People development: Responsible for developing, mentoring, leading, and managing a high- performing, cohesive team, including customer service, maintenance, sales, production, freelance talent, restaurant and management personnel, in order to maximize their engagement and minimize turnover.
Toyota of Knoxville, Knoxville, Tennessee Assistant Service Manager (1986 – 1992)
• Responsible for greeting each customer and obtaining information of what particular service or repairs they needed, without trying to diagnosis the situation prematurely.
• Oversaw the repairs and/or service, worked with my team of technicians and kept my customers informed on any additional repairs or service needed then quoted the cost of each one to the customer for approval or denial.
• Worked closely with my team technicians to assure that my customer only got the best service and repairs needed.
• Worked closely with the Sales Team, Sales Manager, Service Manager and Parts Manager to meet the customers needs, then implement them.
• Received an awarded for #1 ASM in the nation.
• Worked closely with my team technicians to assure that my customer only got the best service and repairs needed.
RECENT ACCOMPLISHMENTS
Big Mama’s Recording Studio
Successfully oversaw the start-up and development of a new Company project for Television and Internet TV. Located and built a database of 2400 prospects through internet research then booked groups for Video Shoots for new IPTV show called “Gospel In Session”. Since January 2013, produced and shot 65 Groups and Artists and a total of 520 songs to date.
ACTIVITIES / INTERESTS
Member of The Recording Academy (The Grammy’s)
Member of CMA
Member of various Industry Associations Gardening
Softball Volunteering
EDUCATION
HSD, (1975), McMinn County High School, Athens, Tennessee
Nursing School (LPN), Athens Area Vocational Technical School, Athens Tennessee (1976)
REFERENCES
Gretchen Foister – Former Customer Service Staff Member - 10 years------------
Allen Wright – Business Associate of 30 years------------
Greg Taylor – Former Sales Mgr – 25 years------------
Curtis Foy – Former District Manager, Retail Data – 4 years------------
Girili Tenbroeck – Current Team Member, Retail Data – 4 years------------