Debbie Mazy
Debbie Mazy
Montgomery, TX 77356 ------------/in/debbiemazy
------------ |------------
Senior Sales Executive and Account Manager
Accomplished and driven sales leader with over 10 years of experience increasing market share and generating new business.
Results-oriented professional with a proven track record of driving and closing deals, consistently overachieving quota and revenue goals. Demonstrated ability to deliver compelling value propositions and create value for potential clients. Expert consultative sales solution skills, valuable team player. dynamic and versatile, able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure in a fast-paced, complex, collaborative, and team-oriented environment.
The following are highlights of my recent contributions:
• Top Performer award in 2018 at On Center Software/ConstructConnect for the entire Customer Success Team
• Top Sales year over year, exceeding quota and maintaining consistent territory growth 2015-2019
• Achieved over 100% retention rate on annual maintenance renewal contracts
• Proposed a plan to my leadership team to help other team members to achieve similar results
• Advocated for clients for new features and products, working with the development team as the “voice of the customer”
Key skills
• Results Driven
• Quota Smashing
• Team Leader
• Strong Technical Aptitude
• Solution Selling/C-level
• Relationship Values
Professional Experience
Senior Customer Success Manager
September 2014 to June 2019
On Center Software | The Woodlands, TX
In the five years with On Center Software, I excelled at both the role of New Sales Account Representative, which I held for the first 3 years, and then as my most recent role as a Customer Success Manager, which involved retaining current clients and selling deeper and more firmly into the account, both which I excelled at. This industry is one that does not evolve quickly or embrace change. My job was to make sure I understood the prospect’s or client’s true objective, and then demonstrate the return of investment to showcase the value of our products (estimating software for the construction vertical). My track record speaks for itself as I was the leader in new business sales year over year, and I also claimed the title as Top Producer in my role as Customer Success Manager when I moved to maintaining existing accounts. I attribute my success to maintaining strong relationships with each of my clients in an ever increasingly competitive market. Other strengths are facilitating customer needs, resolving issues, and exploring potential revenue opportunities, conducting market research to understand competition and current industry developments, and being a trustworthy advocate at all times to my clients.
Key Achievements:
• Top Performer Award 2018 for all of Customer Success team (including Enterprise Team)
? Exceeded position expectations and named Top Associate for 17% territory growth in 2017.
? Led sales team in winning new logo accounts 2015-2017
? Accelerated productivity by acting as a resource to new hires, training employees on effective sales and business development tactics.
Page Two
Business Development Associate
April 2013 to September 2014 Canidium | Houston, TX
In this role I was in charge of identifying prospective clients to forward to my Sales Executive so he could present the value proposition. We sold suites of services and solutions around performance management, incentive compensation, and territory quota design. In this role I developed deep customer knowledge by forging relationships with c-level executives and learned much about the tools that we were offering. I employed a consultative sales approach across all levels of the client decision-making spectrum, I discovered sales leads through Linked In and other sources, and made up to 80 cold calls daily.
Key Achievements:
? Surpassed sales goals and delivered 115% of annual quota.
? Worked closely with marketing team on promotions and projects.
? Made introductions to c-level executives to win their confidence and set up meetings for the account executive.
Account Manager
February 2012 to March 2013
CPU Distributing | Houston, TX
Managed sales and business development of IT security solutions, becoming product expert on SonicWALL, Barracuda, WatchGuard, Fortinet, and Symantec products. Penetrated and drove solutions within targeted accounts. Created new accounts and business from current best approaches to prospecting. Generated new revenue by utilizing consultative approach to help clients solve problems, assisting with pre-sales, sales, and fulfillment. Wrote contracts and managed billing.
Key Achievements:
? Instrumental in selling continued service plans to existing clients.
? Led team in call volume while prospecting for new opportunities.
Licensed Insurance Agent
June 2005 to December 2011
Nationwide Insurance | Houston, TX
As a licensed insurance agent I qualified accounts as needed to determine sales opportunities and identify additional cross-selling opportunities, managed the sales engagement from initial contact through agreement, signing and annual renewal process. I sold home, auto, life and health products and carried the necessary licenses for each line.
Key Achievements
? Highest customer satisfaction rating among customer service reps 2008
? Contributed to largest annual growth for a single Nationwide agency in 2009.
Education
Bachelor of Arts, Journalism & Communications,
Minor in Advertising
Debbie Mazy
Montgomery, TX 77356 ------------/in/debbiemazy
------------ |------------
Senior Sales Executive and Account Manager
Accomplished and driven sales leader with over 10 years of experience increasing market share and generating new business.
Results-oriented professional with a proven track record of driving and closing deals, consistently overachieving quota and revenue goals. Demonstrated ability to deliver compelling value propositions and create value for potential clients. Expert consultative sales solution skills, valuable team player. dynamic and versatile, able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure in a fast-paced, complex, collaborative, and team-oriented environment.
The following are highlights of my recent contributions:
• Top Performer award in 2018 at On Center Software/ConstructConnect for the entire Customer Success Team
• Top Sales year over year, exceeding quota and maintaining consistent territory growth 2015-2019
• Achieved over 100% retention rate on annual maintenance renewal contracts
• Proposed a plan to my leadership team to help other team members to achieve similar results
• Advocated for clients for new features and products, working with the development team as the “voice of the customer”
Key skills
• Results Driven
• Quota Smashing
• Team Leader
• Strong Technical Aptitude
• Solution Selling/C-level
• Relationship Values
Professional Experience
Senior Customer Success Manager
September 2014 to June 2019
On Center Software | The Woodlands, TX
In the five years with On Center Software, I excelled at both the role of New Sales Account Representative, which I held for the first 3 years, and then as my most recent role as a Customer Success Manager, which involved retaining current clients and selling deeper and more firmly into the account, both which I excelled at. This industry is one that does not evolve quickly or embrace change. My job was to make sure I understood the prospect’s or client’s true objective, and then demonstrate the return of investment to showcase the value of our products (estimating software for the construction vertical). My track record speaks for itself as I was the leader in new business sales year over year, and I also claimed the title as Top Producer in my role as Customer Success Manager when I moved to maintaining existing accounts. I attribute my success to maintaining strong relationships with each of my clients in an ever increasingly competitive market. Other strengths are facilitating customer needs, resolving issues, and exploring potential revenue opportunities, conducting market research to understand competition and current industry developments, and being a trustworthy advocate at all times to my clients.
Key Achievements:
• Top Performer Award 2018 for all of Customer Success team (including Enterprise Team)
? Exceeded position expectations and named Top Associate for 17% territory growth in 2017.
? Led sales team in winning new logo accounts 2015-2017
? Accelerated productivity by acting as a resource to new hires, training employees on effective sales and business development tactics.
Page Two
Business Development Associate
April 2013 to September 2014 Canidium | Houston, TX
In this role I was in charge of identifying prospective clients to forward to my Sales Executive so he could present the value proposition. We sold suites of services and solutions around performance management, incentive compensation, and territory quota design. In this role I developed deep customer knowledge by forging relationships with c-level executives and learned much about the tools that we were offering. I employed a consultative sales approach across all levels of the client decision-making spectrum, I discovered sales leads through Linked In and other sources, and made up to 80 cold calls daily.
Key Achievements:
? Surpassed sales goals and delivered 115% of annual quota.
? Worked closely with marketing team on promotions and projects.
? Made introductions to c-level executives to win their confidence and set up meetings for the account executive.
Account Manager
February 2012 to March 2013
CPU Distributing | Houston, TX
Managed sales and business development of IT security solutions, becoming product expert on SonicWALL, Barracuda, WatchGuard, Fortinet, and Symantec products. Penetrated and drove solutions within targeted accounts. Created new accounts and business from current best approaches to prospecting. Generated new revenue by utilizing consultative approach to help clients solve problems, assisting with pre-sales, sales, and fulfillment. Wrote contracts and managed billing.
Key Achievements:
? Instrumental in selling continued service plans to existing clients.
? Led team in call volume while prospecting for new opportunities.
Licensed Insurance Agent
June 2005 to December 2011
Nationwide Insurance | Houston, TX
As a licensed insurance agent I qualified accounts as needed to determine sales opportunities and identify additional cross-selling opportunities, managed the sales engagement from initial contact through agreement, signing and annual renewal process. I sold home, auto, life and health products and carried the necessary licenses for each line.
Key Achievements
? Highest customer satisfaction rating among customer service reps 2008
? Contributed to largest annual growth for a single Nationwide agency in 2009.
Education
Bachelor of Arts, Journalism & Communications,
Minor in Advertising