de Moose Resume
Rachel de Moose
174 Carey Ave, Apt 2, Wilkes-Barre, PA 18702 ? ------------ ? ------------
EDUCATION
Northampton Community College Associate�s Degree
? 4.0 GPA, Liberal Arts, English major
Clarion University of Pennsylvania Bachelor�s Degree
? 3.5 GPA, English major
SKILLS
Computer: Knowledge of Macintosh and Windows operating systems
Personal: Seasoned childcare professional, TA for 6 months, seasoned Pre-K classroom professional, seasoned administrative professional, seasoned customer service associate
Software: Microsoft Office (70-75 WPM typing speed), Adobe Photoshop, HUD, Chapter 7-13, All-State Legal Forms, Bank teller programs, Credit Card Service programs, Call Center interfaces
WORK AND RELEVANT EXPERIENCE
Customer Service Advocate, Cigna January 2017-September 2018
? Handle large amount of inbound phone calls, as well as making outbound callbacks
? Assist members and healthcare professionals nationwide with health insurance concerns and questions
? Use extensive knowledge of healthcare to educate members and healthcare professionals on medical and Rx policies
? Educate members about different programs and amenities available to them through their health insurance plans
? Uphold customer and employer efficiencies by utilizing multiple programs simultaneously to effectively assist members and healthcare professionals
Freelance Writer/Editor January 2008-Present
? Member of various websites who contracted me to write or edit for them
? Held consultations to assess client needs and expectations
? Sent markups as well as completely edited projects back to the client based on their needs
? Write about a wide variety of topics, such as technology, marketing, and the medical field
? Worked under strict deadlines, often on short notice
? Kept in close contact with clients to ensure their knowledge of every step of the process
Customer Service Advocate, Xerox (Project-Based) October 2016-December 2016
? Handled large amount of inbound phone calls, as well as making outbound callbacks
? Assisted members in various states with their health insurance accounts
? Use extensive knowledge of healthcare to assist members with medical and Rx policies
? Perform calculations to determine correct billing, as well as utilize tools to determine premiums
? Multitask by utilizing multiple programs simultaneously to effectively assist members
Insurance Sales Representative, Bankers Life and Casualty (Temporary) August 2015-November 2015
? Reach out to leads to book appointments
? Assist clients with a wide variety of programs and policies
? Use extensive knowledge of Medicare to assist clients with supplements and health programs
? Deliver policies in a timely fashion
? Work as part of a team as well as solo
? Drive far distances as well as work a variety of hours, including nights and weekends
Admissions Specialist, Penn Foster Dec 2014 - June 2015
? Provided detailed information about a wide variety of educational programs
? Kept very organized records of students for pipelining purposes
? Handled a large volume of inbound and outbound calls for long periods of time
? Worked as part of a team as well as solo, maintaining sales goals and call times
? Worked quickly and multi-tasked often to become more efficient
? Upheld Penn Foster�s core values to deliver the best experience for the students
Customer Service Representative, Bank of America (Temporary) September 2014-November 2014
? Maintained a high inbound call volume
? Worked as part of a team as well as solo, including maintaining job performance and sales goals
? Performed at high speeds, utilizing dual screens and multi-tasking
? Handled highly sensitive and personal customer information regarding bank accounts
? Used quick thinking and logic to resolve customer issues
Teller, PNC Bank Feb 2014 - Sept 2014
? Handled customer transactions
? Operated safes and vaults containing large amounts of cash
? Balanced drawers each day
? Suggested products and services to customers
? Answered phones, took messages, made copies, sent faxes
? Worked as a team but took on additional solo projects as well
POS Associate, Kohl�s Nov 2011 - Aug 2014
? Processed credit cards and check transactions
? Unloaded/loaded U-boats, Z-rails, and jean carts
? Upheld Kohl�s Customer Service Promise at POS and other areas of the store
? Performed inventory and unloaded shipments
? Counted registers to be closed
? Answered telephones, took messages
? Performed duties within the parameters of a PC
Cashier/Sales Associate, Toys 'R Us (Seasonal) October 2010- December 2010
? Handled customer purchases quickly and efficiently
? Handled large sums of inbound and outbound cash
? Stocked shelves, arranged displays, unloaded U-Boats
? Cross-sold other products to customers
Legal Secretary/Paralegal, Gendel & Brod Jan 2010 - Sept 2010
? Prepared legal documents for a Matrimonial/Real Estate/Bankruptcy lawyer
? Working knowledge of Chapter 7.13
? Experience in preparing documents for divorce/post-judgment cases
? Working knowledge of Real Estate documents and programs such as HUD
Sun �N Fun Beach Store/Fun City, U.S.A. Arcade May 2008-August 2010
? Unloaded shipments from truck, processed into inventory and then restocked store
? Handle customer transactions quickly and efficiently
? Opened and closed registers at beginning and end of day, processed daily sales
? Resolved customer service issues with friendliness and a smile
? Cross-sold other products to customers
? Answered telephones, took detailed messages
Nanny, Sittercity, Lincroft, NJ 2008
? Cared for two young children, one of them being special needs
? Disciplined as needed
? Engaged in activities outdoors and aided with education outside of school
? Handled learning disabilities and planned enrichment and educational tasks
Associate Editor, Henniker Review, Henniker, NH 2007-2008
? Contributor of original fiction and editorial pieces
? Oversaw layout and design of publication
? Proofread and edited submissions to literary magazine
Rachel de Moose
174 Carey Ave, Apt 2, Wilkes-Barre, PA 18702 ? ------------ ? ------------
EDUCATION
Northampton Community College Associate�s Degree
? 4.0 GPA, Liberal Arts, English major
Clarion University of Pennsylvania Bachelor�s Degree
? 3.5 GPA, English major
SKILLS
Computer: Knowledge of Macintosh and Windows operating systems
Personal: Seasoned childcare professional, TA for 6 months, seasoned Pre-K classroom professional, seasoned administrative professional, seasoned customer service associate
Software: Microsoft Office (70-75 WPM typing speed), Adobe Photoshop, HUD, Chapter 7-13, All-State Legal Forms, Bank teller programs, Credit Card Service programs, Call Center interfaces
WORK AND RELEVANT EXPERIENCE
Customer Service Advocate, Cigna January 2017-September 2018
? Handle large amount of inbound phone calls, as well as making outbound callbacks
? Assist members and healthcare professionals nationwide with health insurance concerns and questions
? Use extensive knowledge of healthcare to educate members and healthcare professionals on medical and Rx policies
? Educate members about different programs and amenities available to them through their health insurance plans
? Uphold customer and employer efficiencies by utilizing multiple programs simultaneously to effectively assist members and healthcare professionals
Freelance Writer/Editor January 2008-Present
? Member of various websites who contracted me to write or edit for them
? Held consultations to assess client needs and expectations
? Sent markups as well as completely edited projects back to the client based on their needs
? Write about a wide variety of topics, such as technology, marketing, and the medical field
? Worked under strict deadlines, often on short notice
? Kept in close contact with clients to ensure their knowledge of every step of the process
Customer Service Advocate, Xerox (Project-Based) October 2016-December 2016
? Handled large amount of inbound phone calls, as well as making outbound callbacks
? Assisted members in various states with their health insurance accounts
? Use extensive knowledge of healthcare to assist members with medical and Rx policies
? Perform calculations to determine correct billing, as well as utilize tools to determine premiums
? Multitask by utilizing multiple programs simultaneously to effectively assist members
Insurance Sales Representative, Bankers Life and Casualty (Temporary) August 2015-November 2015
? Reach out to leads to book appointments
? Assist clients with a wide variety of programs and policies
? Use extensive knowledge of Medicare to assist clients with supplements and health programs
? Deliver policies in a timely fashion
? Work as part of a team as well as solo
? Drive far distances as well as work a variety of hours, including nights and weekends
Admissions Specialist, Penn Foster Dec 2014 - June 2015
? Provided detailed information about a wide variety of educational programs
? Kept very organized records of students for pipelining purposes
? Handled a large volume of inbound and outbound calls for long periods of time
? Worked as part of a team as well as solo, maintaining sales goals and call times
? Worked quickly and multi-tasked often to become more efficient
? Upheld Penn Foster�s core values to deliver the best experience for the students
Customer Service Representative, Bank of America (Temporary) September 2014-November 2014
? Maintained a high inbound call volume
? Worked as part of a team as well as solo, including maintaining job performance and sales goals
? Performed at high speeds, utilizing dual screens and multi-tasking
? Handled highly sensitive and personal customer information regarding bank accounts
? Used quick thinking and logic to resolve customer issues
Teller, PNC Bank Feb 2014 - Sept 2014
? Handled customer transactions
? Operated safes and vaults containing large amounts of cash
? Balanced drawers each day
? Suggested products and services to customers
? Answered phones, took messages, made copies, sent faxes
? Worked as a team but took on additional solo projects as well
POS Associate, Kohl�s Nov 2011 - Aug 2014
? Processed credit cards and check transactions
? Unloaded/loaded U-boats, Z-rails, and jean carts
? Upheld Kohl�s Customer Service Promise at POS and other areas of the store
? Performed inventory and unloaded shipments
? Counted registers to be closed
? Answered telephones, took messages
? Performed duties within the parameters of a PC
Cashier/Sales Associate, Toys 'R Us (Seasonal) October 2010- December 2010
? Handled customer purchases quickly and efficiently
? Handled large sums of inbound and outbound cash
? Stocked shelves, arranged displays, unloaded U-Boats
? Cross-sold other products to customers
Legal Secretary/Paralegal, Gendel & Brod Jan 2010 - Sept 2010
? Prepared legal documents for a Matrimonial/Real Estate/Bankruptcy lawyer
? Working knowledge of Chapter 7.13
? Experience in preparing documents for divorce/post-judgment cases
? Working knowledge of Real Estate documents and programs such as HUD
Sun �N Fun Beach Store/Fun City, U.S.A. Arcade May 2008-August 2010
? Unloaded shipments from truck, processed into inventory and then restocked store
? Handle customer transactions quickly and efficiently
? Opened and closed registers at beginning and end of day, processed daily sales
? Resolved customer service issues with friendliness and a smile
? Cross-sold other products to customers
? Answered telephones, took detailed messages
Nanny, Sittercity, Lincroft, NJ 2008
? Cared for two young children, one of them being special needs
? Disciplined as needed
? Engaged in activities outdoors and aided with education outside of school
? Handled learning disabilities and planned enrichment and educational tasks
Associate Editor, Henniker Review, Henniker, NH 2007-2008
? Contributor of original fiction and editorial pieces
? Oversaw layout and design of publication
? Proofread and edited submissions to literary magazine