Dawn Morford
5-year remote experienced Project Coordinator with a demonstrated history of working in the Information Technology and Services industry with high volume asset deployment. Instilled with a positive we can do attitude.
PROFESSIONAL EXPERIENCE
Dec 2016 � Dec 2017 IBM Northwest, IN
April 2014 � Dec 2016 TekSystems/IBM Northwest, IN
PC Refresh Lead Project Coordinator
? Analyze and identify qualifying assets for project year scope.
? Track and assess possible project risks, data integrity, team issues and project process in accordance to project baseline.
? Analyze, create and publish project weekly client reports and project documentations as deemed necessary or requested.
? Create, maintain and audit project work orders
? Lead, assist and support around 45 nationwide technicians with work orders, target schedules, back logs, lost assets and end user mediation.
? Attend, report, and conduct when requested team and client calls.
? Create, maintain and update Project Access database
? Backup MDT Depot Coordinator
Nov 2012 � April 2014 TekSystems/IBM Northwest, IN
Junior PC Deployment Back Office Coordinator
? Assist and support around 45 nationwide technicians with work management, and proper document recording procedures.
? Work order creation in ISM ticketing system for PC Refresh deployment, asset recovery, move / add / change requests and emergency break/fix.
? Analyze and scrub data sheets as per requested by upper management or another dept. teams request.
REACH ME AT:
Mobile: ------------
Email: ------------
LinkedIn: ------------/in/dawn- morford-b3002b86
Address: 613 Davidson Ave. Michigan City, IN 46360
EDUCATION:
High School Diploma
General Academics
Elston High � 1991
Studying for CPC Certification
Medical Billing and Coding
Penn Foster - Current
LANGUAGE�S:
English Native
ASL Beginner
5-year remote experienced Project Coordinator with a demonstrated history of working in the Information Technology and Services industry with high volume asset deployment. Instilled with a positive we can do attitude.
PROFESSIONAL EXPERIENCE
Dec 2016 � Dec 2017 IBM Northwest, IN
April 2014 � Dec 2016 TekSystems/IBM Northwest, IN
PC Refresh Lead Project Coordinator
? Analyze and identify qualifying assets for project year scope.
? Track and assess possible project risks, data integrity, team issues and project process in accordance to project baseline.
? Analyze, create and publish project weekly client reports and project documentations as deemed necessary or requested.
? Create, maintain and audit project work orders
? Lead, assist and support around 45 nationwide technicians with work orders, target schedules, back logs, lost assets and end user mediation.
? Attend, report, and conduct when requested team and client calls.
? Create, maintain and update Project Access database
? Backup MDT Depot Coordinator
Nov 2012 � April 2014 TekSystems/IBM Northwest, IN
Junior PC Deployment Back Office Coordinator
? Assist and support around 45 nationwide technicians with work management, and proper document recording procedures.
? Work order creation in ISM ticketing system for PC Refresh deployment, asset recovery, move / add / change requests and emergency break/fix.
? Analyze and scrub data sheets as per requested by upper management or another dept. teams request.
REACH ME AT:
Mobile: ------------
Email: ------------
LinkedIn: ------------/in/dawn- morford-b3002b86
Address: 613 Davidson Ave. Michigan City, IN 46360
EDUCATION:
High School Diploma
General Academics
Elston High � 1991
Studying for CPC Certification
Medical Billing and Coding
Penn Foster - Current
LANGUAGE�S:
English Native
ASL Beginner