Dawn Alfano
DAWN ALFANO
Extensive experience in sales, customer service, and managing multiple types of people, offices, programs, and organizations. Seeking a role where my education and experience can help the organization flourish.
Areas of Expertise
Call Center Management
Lesson Planning
Oracle Software
MS Office
Organization
Office Management
Mentoring & Coaching
Interpersonal Communications
Appropriate Discipline
Reporting Procedures
Relationship Building
Process Improvements
Key Skills Assessment
Mentoring and Coaching � Develop and implement effective mentoring and coaching techniques in order to improve the knowledge and life skills of the mentee.
Time and Data Management � Proactive dedication to compiling and organizing data in order to increase productivity; strong ability to multi-task while remaining detail and deadline oriented.
Professional Experience
GEICO, Fredericksburg, VA 07/2016 - 6/2018
Insurance Sales
Self-motivated and results-driven focus on assisting prospective clients select and purchase home insurance.
Engineered and drove positive change while managing projects for front-line employees.
Successfully coordinated activities that increased customer satisfaction rates and increased new and repeat business.
ITT Technical Institute, Norfolk, VA 12/2015 � 07/2016
Admissions Specialist
Engaged in student/faculty relations to ensure each student was receiving as much support as possible.
Streamlined enrollment management by concentrating on effective leadership techniques and constantly improving policies and procedures to reflect best practices.
Managed students to help them properly plan out each semester after receiving each syllabus, communicate with their professors; all with the goal of graduation and entering the workforce.
SLEEPY�S, Hampton Roads, VA 07/2012 - 12/2014
Manager on Duty
Became highly accomplished by building and maintaining strong, long lasting relationships with clients and sales professionals.
Directly contributed to increases in customer loyalty, referrals, and positive word-of-mouth advertising.
Managed various struggling locations in order to improve overall goals.
Successfully turned several underperforming locations (and sales professionals) into top producers. Accomplished through direct support of each employee, along with uniformed accountability guidelines (individual and team sales, store day-to-days).
COX COMMUNICATIONS, Chesapeake, VA 09/2008 - 04/2010
Customer Retention Specialist
Earned 7 Top Performer awards for retention and sales.
Lead individual and team goals by sharing best practices.
Increased company revenue by creating electronic tracking tools for driving team and individual performance.
Created, supervised and coordinated various training which resulted in success department wide.
_______________________________________________________________________________________________________________________________________
Education
Bachelor of Science, Psychology: Childhood Development, Kaplan University, On-Line, USA.
Graduated Summa Cum Laude, with a 4.0 GPA.
Bachelor of Arts, Communications: Marketing, Northfield University, London, UK.
TESOL for Children Certified and TESOL Advanced and Business Certified, American TESOL Institute, On-Line, USA
_______________________________________________________________________________________________________________________________________
Organizations
Golden Key International Honor Society; member.
Alpha Beta Kappa, honor fraternity; member.
_______________________________________________________________________________________________________________________________________
References
Scott Davis
GEICO, MOAT Sales Coach
------------, S------------
Julian Wheeler
ITT Tech, Manager of Recruitment
------------, ------------
Dan Staples
Sleepy's, Mattress Professional
------------, G------------
Lynn Sosa
GEICO, Sleepy's, and Cox Communications
------------, ------------
DAWN ALFANO
Extensive experience in sales, customer service, and managing multiple types of people, offices, programs, and organizations. Seeking a role where my education and experience can help the organization flourish.
Areas of Expertise
Call Center Management
Lesson Planning
Oracle Software
MS Office
Organization
Office Management
Mentoring & Coaching
Interpersonal Communications
Appropriate Discipline
Reporting Procedures
Relationship Building
Process Improvements
Key Skills Assessment
Mentoring and Coaching � Develop and implement effective mentoring and coaching techniques in order to improve the knowledge and life skills of the mentee.
Time and Data Management � Proactive dedication to compiling and organizing data in order to increase productivity; strong ability to multi-task while remaining detail and deadline oriented.
Professional Experience
GEICO, Fredericksburg, VA 07/2016 - 6/2018
Insurance Sales
Self-motivated and results-driven focus on assisting prospective clients select and purchase home insurance.
Engineered and drove positive change while managing projects for front-line employees.
Successfully coordinated activities that increased customer satisfaction rates and increased new and repeat business.
ITT Technical Institute, Norfolk, VA 12/2015 � 07/2016
Admissions Specialist
Engaged in student/faculty relations to ensure each student was receiving as much support as possible.
Streamlined enrollment management by concentrating on effective leadership techniques and constantly improving policies and procedures to reflect best practices.
Managed students to help them properly plan out each semester after receiving each syllabus, communicate with their professors; all with the goal of graduation and entering the workforce.
SLEEPY�S, Hampton Roads, VA 07/2012 - 12/2014
Manager on Duty
Became highly accomplished by building and maintaining strong, long lasting relationships with clients and sales professionals.
Directly contributed to increases in customer loyalty, referrals, and positive word-of-mouth advertising.
Managed various struggling locations in order to improve overall goals.
Successfully turned several underperforming locations (and sales professionals) into top producers. Accomplished through direct support of each employee, along with uniformed accountability guidelines (individual and team sales, store day-to-days).
COX COMMUNICATIONS, Chesapeake, VA 09/2008 - 04/2010
Customer Retention Specialist
Earned 7 Top Performer awards for retention and sales.
Lead individual and team goals by sharing best practices.
Increased company revenue by creating electronic tracking tools for driving team and individual performance.
Created, supervised and coordinated various training which resulted in success department wide.
_______________________________________________________________________________________________________________________________________
Education
Bachelor of Science, Psychology: Childhood Development, Kaplan University, On-Line, USA.
Graduated Summa Cum Laude, with a 4.0 GPA.
Bachelor of Arts, Communications: Marketing, Northfield University, London, UK.
TESOL for Children Certified and TESOL Advanced and Business Certified, American TESOL Institute, On-Line, USA
_______________________________________________________________________________________________________________________________________
Organizations
Golden Key International Honor Society; member.
Alpha Beta Kappa, honor fraternity; member.
_______________________________________________________________________________________________________________________________________
References
Scott Davis
GEICO, MOAT Sales Coach
------------, S------------
Julian Wheeler
ITT Tech, Manager of Recruitment
------------, ------------
Dan Staples
Sleepy's, Mattress Professional
------------, G------------
Lynn Sosa
GEICO, Sleepy's, and Cox Communications
------------, ------------