David Kwong Resume
David Kwong
15 Elm Ridge Acres Road, Thornhill, ON L3T 1W2
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PERSONAL ASSISTANT
Vibrant and detail-oriented personal assistant that is ready to provide personalized administrative support in a well-organized and timely manner to drive company success
SKILLS:
• Demonstrated great communication skills by providing outstanding in-person and over-the-phone customer service in the office and restaurant
• Strong organizational skills achieved by processing and following up on purchase orders, scheduling pick-ups, as well as answering emails to maximize office productivity
• Fluent in English and Cantonese
• Proficient in Windows 10, Internet Explorer 11, Microsoft Office 2016
• Excellent multi-tasking and prioritizing skills in a fast-paced and challenging environment
• Demonstrated strong work ethic by following directions well for independent work and doing additional office tasks, such as developing and implementing organized filing systems, to help the team solve problems and enhance the company’s effectiveness
WORK EXPERIENCE:
Administrative Support, Guillevin International Co., Vaughan November 2018 – May 2019
• Maintained contract relationship with Toronto Hydro by expediting, receiving and shipping 95-97% of their total purchase orders each month
• Anticipated, understood and responded to the needs of sales representatives and managers by processing and following up on purchase orders to ensure prompt delivery to our customers
• Utilized data entry skills to receive and file purchase orders effectively and efficiently to maintain a smooth delivery of business
• Exercised strong judgment calls to insure that confidential information, such as long lead times for purchase orders, is released only to the authorized salesmen
Office Administrator, Finch and Midland Medical Centre, Scarborough 2015 - 2018
• Provided great customer service by registering and preparing patients, both administratively and clinically resulting in customer satisfaction and retention
• Significantly improved the doctor’s efficiency by opening and closing the office promptly, ensuring consistent inventory as well as proper maintenance of the office
Food Services Team Member (Cashier), KFC, Richmond Hill 2017 - 2018
• Managed time between providing effective and efficient customer service and closing the kitchen promptly which led to greater team member satisfaction, client retention and growing customer loyalty
• Addressed customer complaints by providing alternative options which ensured customer satisfaction
• Accurately counted money in cash drawers and depositing leftover money into the bank which led to a smoother delivery of service
David Kwong
15 Elm Ridge Acres Road, Thornhill, ON L3T 1W2
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Marketing Staff, Toronto Life Sciences (TLS), Toronto 2015 - 2017
• Effectively advertised tutoring services which led to the majority of first and second year university students referring to TLS tutoring services rather than using other resources on campus
• Facilitated marketing campaigns through the use of great public speaking and distribution of attractive flyers which persuaded students to use TLS tutoring services
• Strategically handled conflicts on marketing shifts which led to the maintenance of the company’s professional reputation
Pharmacy Assistant, Finch and Midland Pharmacy, Scarborough 2013 - 2014
• Quickly and carefully organized medications with a first in first out mind set as well as patients’ documents which increased the speed of medical service
• Handled narcotics in a careful manner which led to increased employer trust
• Delivered medications to doctors’ offices in a punctual manner which enhanced the pharmacy’s reputation
Filing Clerk, Wellness First Family Chiropractic, Markham 2012
• Carefully assembled and disassembled the chiropractor’s equipment which led to an accident-free clinic
• Proficiently filed patients’ documents which led to more productive medical service
VOLUNTEER EXPERIENCE:
Cashier and Sales Volunteer, North York General Hospital Gift Shop 2016 - 2017
• Delivered excellent customer service which led to client retention and increasing loyalty
• Provided clear refund policy which minimized customer complaints and refunds
• Effectively organized the gift shop which led to a visually attractive display and an increase in sales
Filing Clerk Volunteer, North York General Hospital 2016
• Categorized and organized patients’ documents alphabetically which improved efficiency and accuracy in looking up patients’ files
• Reminded patients of their doctor’s appointments which led to a punctual delivery of medical service
EDUCATION:
Honours Bachelor of Science, University of Toronto 2018
REFERENCES:
Available upon request
David Kwong
15 Elm Ridge Acres Road, Thornhill, ON L3T 1W2
------------ ------------
PERSONAL ASSISTANT
Vibrant and detail-oriented personal assistant that is ready to provide personalized administrative support in a well-organized and timely manner to drive company success
SKILLS:
• Demonstrated great communication skills by providing outstanding in-person and over-the-phone customer service in the office and restaurant
• Strong organizational skills achieved by processing and following up on purchase orders, scheduling pick-ups, as well as answering emails to maximize office productivity
• Fluent in English and Cantonese
• Proficient in Windows 10, Internet Explorer 11, Microsoft Office 2016
• Excellent multi-tasking and prioritizing skills in a fast-paced and challenging environment
• Demonstrated strong work ethic by following directions well for independent work and doing additional office tasks, such as developing and implementing organized filing systems, to help the team solve problems and enhance the company’s effectiveness
WORK EXPERIENCE:
Administrative Support, Guillevin International Co., Vaughan November 2018 – May 2019
• Maintained contract relationship with Toronto Hydro by expediting, receiving and shipping 95-97% of their total purchase orders each month
• Anticipated, understood and responded to the needs of sales representatives and managers by processing and following up on purchase orders to ensure prompt delivery to our customers
• Utilized data entry skills to receive and file purchase orders effectively and efficiently to maintain a smooth delivery of business
• Exercised strong judgment calls to insure that confidential information, such as long lead times for purchase orders, is released only to the authorized salesmen
Office Administrator, Finch and Midland Medical Centre, Scarborough 2015 - 2018
• Provided great customer service by registering and preparing patients, both administratively and clinically resulting in customer satisfaction and retention
• Significantly improved the doctor’s efficiency by opening and closing the office promptly, ensuring consistent inventory as well as proper maintenance of the office
Food Services Team Member (Cashier), KFC, Richmond Hill 2017 - 2018
• Managed time between providing effective and efficient customer service and closing the kitchen promptly which led to greater team member satisfaction, client retention and growing customer loyalty
• Addressed customer complaints by providing alternative options which ensured customer satisfaction
• Accurately counted money in cash drawers and depositing leftover money into the bank which led to a smoother delivery of service
David Kwong
15 Elm Ridge Acres Road, Thornhill, ON L3T 1W2
------------ ------------
Marketing Staff, Toronto Life Sciences (TLS), Toronto 2015 - 2017
• Effectively advertised tutoring services which led to the majority of first and second year university students referring to TLS tutoring services rather than using other resources on campus
• Facilitated marketing campaigns through the use of great public speaking and distribution of attractive flyers which persuaded students to use TLS tutoring services
• Strategically handled conflicts on marketing shifts which led to the maintenance of the company’s professional reputation
Pharmacy Assistant, Finch and Midland Pharmacy, Scarborough 2013 - 2014
• Quickly and carefully organized medications with a first in first out mind set as well as patients’ documents which increased the speed of medical service
• Handled narcotics in a careful manner which led to increased employer trust
• Delivered medications to doctors’ offices in a punctual manner which enhanced the pharmacy’s reputation
Filing Clerk, Wellness First Family Chiropractic, Markham 2012
• Carefully assembled and disassembled the chiropractor’s equipment which led to an accident-free clinic
• Proficiently filed patients’ documents which led to more productive medical service
VOLUNTEER EXPERIENCE:
Cashier and Sales Volunteer, North York General Hospital Gift Shop 2016 - 2017
• Delivered excellent customer service which led to client retention and increasing loyalty
• Provided clear refund policy which minimized customer complaints and refunds
• Effectively organized the gift shop which led to a visually attractive display and an increase in sales
Filing Clerk Volunteer, North York General Hospital 2016
• Categorized and organized patients’ documents alphabetically which improved efficiency and accuracy in looking up patients’ files
• Reminded patients of their doctor’s appointments which led to a punctual delivery of medical service
EDUCATION:
Honours Bachelor of Science, University of Toronto 2018
REFERENCES:
Available upon request