Darla Hood Resume
Darla L. Hood
70 Woodfield Ct Ormond Beach, FL 32174
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Objective I am an energetic, organized, dedicated and driven administrative professional with more than 7 years’ experience in Human Resources and Office Management in the healthcare industry. Seeking an opportunity to use my experience and education of Business Office Management and Human Resources experience to serve a reputable organization and its partners.
Experience Vitas Healthcare Daytona Beach, FL
Sales Representative June 2015 – Present
• Develops, implements and evaluates territory plans to achieve assigned goals.
• Implements strategies and actions to achieve assigned goals.
• Develops business partnerships by making effective sales contacts and presentations.
• Maintains professional and clinical competence.
• Updates and maintains customer and competitor profiles logged daily activities and plans for future customer interaction using the company’s Customer Relationship Management (CRM) application.
• Provides input, works with manager on analysis, and plans for revenue growth for assigned area.
• Effectively demonstrates the principles of the sales process in a health care environment.
• Demonstrates the ability to manage a territory, to conduct sales calls and presentations, and to generate referrals by building long-term business partnerships.
PruittHealth Care Management Norcross, GA
Business Office Manager June 2012 – May 2015
• Processed and balanced payroll using PeopleSoft
• Processed new partner verifications and other external requests
• Scheduled and coordinated meetings, interviews, and other similar activities for Vice President and Director of Clinical Services.
• Maintained partner personal records and payroll data.
• Responsible for enrolling eligible partners in group insurance plans, reconciling withholdings, while maintaining enrollment records for benefit plans.
• Maintained employment resumes, application forms and associate personnel files in accordance with procedural guidelines and government regulations.
• Conducted pre-screening of job applicants to include reference checking, abuse registry, license verification, criminal record checks and drug testing.
• Tracked licensure renewals for licensed staff and maintained current documentation in partner’s personnel file.
• Implemented partner relations practices necessary to establish a positive employer-partner relationship and promoted high level of partner morale.
• Provided advice, guidance, coaching to functional, and managers on all HR matters.
• Coordinated and performed a range of staff as well as operational support activities for the department.
• Knowledgeable and maintained records of federal and state employment labor laws to include: FMLA, FLSA, ADA, and other pertinent laws.
• Served as a liaison with other departments in the resolution of day-to-day administrative and operational issues.
• Weekly accounts payable
UniHealth SOURCE (PruittHealth) Norcross, GA
Community Relations Representative September 2009 – June 2012
• Developed business relationships by making effective sales contacts and presentations.
• Supported and participated in promotional activities such as in-services/education in senior high rises, community centers, and health fairs.
• Developed, implemented, and evaluated quarterly and annual territory plans, strategies and actions to achieve negotiated goals.
• Identified key referring physician, key referring personnel in hospitals, nursing facilities, and manage care organizations.
• Educated physicians and their staff on the benefits of the SOURCE program and how the program would enhance the quality of life for their patients.
• Built business partnerships with physician offices, home health agencies, senior centers, senior communities and governments agencies by making effective sales contacts and presentations.
• Attended and participated in continuing educational programs to keep abreast of changes in the healthcare industry.
UniHealth Select (PruittHealth) Norcross, GA
Business Office Manager June 2007 – September 2009
• Processed and balanced payroll using PeopleSoft
• Processed new partner verifications and other external requests
• Scheduled and coordinated meetings, interviews, and other similar activities for Vice President and Director of Clinical Services.
• Maintained partner personal records and payroll data.
• Responsible for enrolling eligible partners in group insurance plans, reconciling withholdings, while maintaining enrollment records for benefit plans.
• Maintained employment resumes, application forms and associate personnel files in accordance with procedural guidelines and government regulations.
• Conducted pre-screening of job applicants to include reference checking, abuse registry, license verification, criminal record checks and drug testing.
• Tracked licensure renewals for licensed staff and maintained current documentation in partner’s personnel file.
• Implemented partner relations practices necessary to establish a positive employer-partner relationship and promoted high level of partner morale.
• Provided advice, guidance, coaching to functional, and managers on all HR matters.
• Coordinated and performed a range of staff as well as operational support activities for the department.
• Knowledgeable and maintained records of federal and state employment labor laws to include: FMLA, FLSA, ADA, and other pertinent laws.
• Served as a liaison with other departments in the resolution of day-to-day administrative and operational issues.
• Weekly accounts payable
Peachtree Christian Hospice (PruittHealth) Duluth, GA
Business Office Manager August 2006 – June 2007
• Processed and balanced payroll using PeopleSoft
• Processed new partner verifications and other external requests
• Scheduled and coordinated meetings, interviews, and other similar activities for Vice President and Director of Clinical Services.
• Maintained partner personal records and payroll data.
• Responsible for enrolling eligible partners in group insurance plans, reconciling withholdings, while maintaining enrollment records for benefit plans.
• Maintained employment resumes, application forms and associate personnel files in accordance with procedural guidelines and government regulations.
• Conducted pre-screening of job applicants to include reference checking, abuse registry, license verification, criminal record checks and drug testing.
• Tracked licensure renewals for licensed staff and maintained current documentation in partner’s personnel file.
• Implemented partner relations practices necessary to establish a positive employer-partner relationship and promoted high level of partner morale.
• Provided advice, guidance, coaching to functional, and managers on all HR matters.
• Coordinated and performed a range of staff as well as operational support activities for the department.
• Knowledgeable and maintained records of federal and state employment labor laws to include: FMLA, FLSA, ADA, and other pertinent laws.
• Served as a liaison with other departments in the resolution of day-to-day administrative and operational issues.
• Weekly accounts payable
Odyssey Healthcare, LLC Duluth, GA
Business Office Manager March 2005 – April 2006
• Processed and balanced payroll using PeopleSoft
• Processed new partner verifications and other external requests
• Scheduled and coordinated meetings, interviews, and other similar activities for Vice President and Director of Clinical Services.
• Maintained partner personal records and payroll data.
• Responsible for enrolling eligible partners in group insurance plans, reconciling withholdings, while maintaining enrollment records for benefit plans.
• Maintained employment resumes, application forms and associate personnel files in accordance with procedural guidelines and government regulations.
• Conducted pre-screening of job applicants to include reference checking, abuse registry, license verification, criminal record checks and drug testing.
• Tracked licensure renewals for licensed staff and maintained current documentation in partner’s personnel file.
• Implemented partner relations practices necessary to establish a positive employer-partner relationship and promoted high level of partner morale.
• Provided advice, guidance, coaching to functional, and managers on all HR matters.
• Coordinated and performed a range of staff as well as operational support activities for the department.
• Knowledgeable and maintained records of federal and state employment labor laws to include: FMLA, FLSA, ADA, and other pertinent laws.
• Served as a liaison with other departments in the resolution of day-to-day administrative and operational issues.
• Weekly accounts payable
United Hospice (PruittHealth) Decatur, GA
Administrative Assistant April 2003 – March 2005
• Daily submission of census to corporate billing department.
• Processed and balanced payroll using PeopleSoft
• Maintained payroll records in compliance with federal, state, and local laws and regulations.
• Provided hospitality services for patients and family members as well as partners.
• Scheduled and coordinated meetings, interviews, and other similar activities for Executive Director and Director of Operations.
• Developed and maintained personnel records on all staff members in compliance with federal, state, and local laws and regulations.
• Weekly submission of accounts payables.
• Tracked IPOC’s and 579’s for billing purposes.
• Logged and tracked death certificates.
• Tracked vacation/sick accruals.
• Ordered office supplies as directed by Administrator.
Education DeVry University
Master in Business Administration and Human Resources
(Five classes needed to complete)
DeVry University Decatur, GA
Bachelor of Science in Technical Management June 2010
AIU Online Atlanta,GA
Associate of Arts in Business Administration March 2008
Darla L. Hood
70 Woodfield Ct Ormond Beach, FL 32174
------------
------------
Objective I am an energetic, organized, dedicated and driven administrative professional with more than 7 years’ experience in Human Resources and Office Management in the healthcare industry. Seeking an opportunity to use my experience and education of Business Office Management and Human Resources experience to serve a reputable organization and its partners.
Experience Vitas Healthcare Daytona Beach, FL
Sales Representative June 2015 – Present
• Develops, implements and evaluates territory plans to achieve assigned goals.
• Implements strategies and actions to achieve assigned goals.
• Develops business partnerships by making effective sales contacts and presentations.
• Maintains professional and clinical competence.
• Updates and maintains customer and competitor profiles logged daily activities and plans for future customer interaction using the company’s Customer Relationship Management (CRM) application.
• Provides input, works with manager on analysis, and plans for revenue growth for assigned area.
• Effectively demonstrates the principles of the sales process in a health care environment.
• Demonstrates the ability to manage a territory, to conduct sales calls and presentations, and to generate referrals by building long-term business partnerships.
PruittHealth Care Management Norcross, GA
Business Office Manager June 2012 – May 2015
• Processed and balanced payroll using PeopleSoft
• Processed new partner verifications and other external requests
• Scheduled and coordinated meetings, interviews, and other similar activities for Vice President and Director of Clinical Services.
• Maintained partner personal records and payroll data.
• Responsible for enrolling eligible partners in group insurance plans, reconciling withholdings, while maintaining enrollment records for benefit plans.
• Maintained employment resumes, application forms and associate personnel files in accordance with procedural guidelines and government regulations.
• Conducted pre-screening of job applicants to include reference checking, abuse registry, license verification, criminal record checks and drug testing.
• Tracked licensure renewals for licensed staff and maintained current documentation in partner’s personnel file.
• Implemented partner relations practices necessary to establish a positive employer-partner relationship and promoted high level of partner morale.
• Provided advice, guidance, coaching to functional, and managers on all HR matters.
• Coordinated and performed a range of staff as well as operational support activities for the department.
• Knowledgeable and maintained records of federal and state employment labor laws to include: FMLA, FLSA, ADA, and other pertinent laws.
• Served as a liaison with other departments in the resolution of day-to-day administrative and operational issues.
• Weekly accounts payable
UniHealth SOURCE (PruittHealth) Norcross, GA
Community Relations Representative September 2009 – June 2012
• Developed business relationships by making effective sales contacts and presentations.
• Supported and participated in promotional activities such as in-services/education in senior high rises, community centers, and health fairs.
• Developed, implemented, and evaluated quarterly and annual territory plans, strategies and actions to achieve negotiated goals.
• Identified key referring physician, key referring personnel in hospitals, nursing facilities, and manage care organizations.
• Educated physicians and their staff on the benefits of the SOURCE program and how the program would enhance the quality of life for their patients.
• Built business partnerships with physician offices, home health agencies, senior centers, senior communities and governments agencies by making effective sales contacts and presentations.
• Attended and participated in continuing educational programs to keep abreast of changes in the healthcare industry.
UniHealth Select (PruittHealth) Norcross, GA
Business Office Manager June 2007 – September 2009
• Processed and balanced payroll using PeopleSoft
• Processed new partner verifications and other external requests
• Scheduled and coordinated meetings, interviews, and other similar activities for Vice President and Director of Clinical Services.
• Maintained partner personal records and payroll data.
• Responsible for enrolling eligible partners in group insurance plans, reconciling withholdings, while maintaining enrollment records for benefit plans.
• Maintained employment resumes, application forms and associate personnel files in accordance with procedural guidelines and government regulations.
• Conducted pre-screening of job applicants to include reference checking, abuse registry, license verification, criminal record checks and drug testing.
• Tracked licensure renewals for licensed staff and maintained current documentation in partner’s personnel file.
• Implemented partner relations practices necessary to establish a positive employer-partner relationship and promoted high level of partner morale.
• Provided advice, guidance, coaching to functional, and managers on all HR matters.
• Coordinated and performed a range of staff as well as operational support activities for the department.
• Knowledgeable and maintained records of federal and state employment labor laws to include: FMLA, FLSA, ADA, and other pertinent laws.
• Served as a liaison with other departments in the resolution of day-to-day administrative and operational issues.
• Weekly accounts payable
Peachtree Christian Hospice (PruittHealth) Duluth, GA
Business Office Manager August 2006 – June 2007
• Processed and balanced payroll using PeopleSoft
• Processed new partner verifications and other external requests
• Scheduled and coordinated meetings, interviews, and other similar activities for Vice President and Director of Clinical Services.
• Maintained partner personal records and payroll data.
• Responsible for enrolling eligible partners in group insurance plans, reconciling withholdings, while maintaining enrollment records for benefit plans.
• Maintained employment resumes, application forms and associate personnel files in accordance with procedural guidelines and government regulations.
• Conducted pre-screening of job applicants to include reference checking, abuse registry, license verification, criminal record checks and drug testing.
• Tracked licensure renewals for licensed staff and maintained current documentation in partner’s personnel file.
• Implemented partner relations practices necessary to establish a positive employer-partner relationship and promoted high level of partner morale.
• Provided advice, guidance, coaching to functional, and managers on all HR matters.
• Coordinated and performed a range of staff as well as operational support activities for the department.
• Knowledgeable and maintained records of federal and state employment labor laws to include: FMLA, FLSA, ADA, and other pertinent laws.
• Served as a liaison with other departments in the resolution of day-to-day administrative and operational issues.
• Weekly accounts payable
Odyssey Healthcare, LLC Duluth, GA
Business Office Manager March 2005 – April 2006
• Processed and balanced payroll using PeopleSoft
• Processed new partner verifications and other external requests
• Scheduled and coordinated meetings, interviews, and other similar activities for Vice President and Director of Clinical Services.
• Maintained partner personal records and payroll data.
• Responsible for enrolling eligible partners in group insurance plans, reconciling withholdings, while maintaining enrollment records for benefit plans.
• Maintained employment resumes, application forms and associate personnel files in accordance with procedural guidelines and government regulations.
• Conducted pre-screening of job applicants to include reference checking, abuse registry, license verification, criminal record checks and drug testing.
• Tracked licensure renewals for licensed staff and maintained current documentation in partner’s personnel file.
• Implemented partner relations practices necessary to establish a positive employer-partner relationship and promoted high level of partner morale.
• Provided advice, guidance, coaching to functional, and managers on all HR matters.
• Coordinated and performed a range of staff as well as operational support activities for the department.
• Knowledgeable and maintained records of federal and state employment labor laws to include: FMLA, FLSA, ADA, and other pertinent laws.
• Served as a liaison with other departments in the resolution of day-to-day administrative and operational issues.
• Weekly accounts payable
United Hospice (PruittHealth) Decatur, GA
Administrative Assistant April 2003 – March 2005
• Daily submission of census to corporate billing department.
• Processed and balanced payroll using PeopleSoft
• Maintained payroll records in compliance with federal, state, and local laws and regulations.
• Provided hospitality services for patients and family members as well as partners.
• Scheduled and coordinated meetings, interviews, and other similar activities for Executive Director and Director of Operations.
• Developed and maintained personnel records on all staff members in compliance with federal, state, and local laws and regulations.
• Weekly submission of accounts payables.
• Tracked IPOC’s and 579’s for billing purposes.
• Logged and tracked death certificates.
• Tracked vacation/sick accruals.
• Ordered office supplies as directed by Administrator.
Education DeVry University
Master in Business Administration and Human Resources
(Five classes needed to complete)
DeVry University Decatur, GA
Bachelor of Science in Technical Management June 2010
AIU Online Atlanta,GA
Associate of Arts in Business Administration March 2008