Darcy Ficek
no image
Darcy Ficek

Darcy Ficek
------------
------------/in/darcy-ficek-729885154
------------
Education

University of Northern Colorado 2016-2019
• Bachelor of Arts in Journalism and Strategic Communication
• Minor: Political Science
• Major GPA: 3.48
Colorado State University 2015-2016
• Major: Modern Landscape Architecture
• Major GPA: 3.8

Work Experience
Client Advocacy
Evolve Vacation Rental Owner Support Specialist 2019 - 2020
• Serve as the primary point of contact for owners of actively listed properties which Evolve manages and markets; field a variety of questions, concerns, and requests via phone, email, portal, and chat on a daily basis.
• Providing the front line support and communication for vacation rental home owners throughout North America.
USAA Banking and Insurance Online Support 2016 – 2019
• Utilize updated knowledge of Android, iOS and Windows operating systems to provide online and technical support for members of USAA insurance and banking while using empathy and customer service
• Provide a cheerful and encouraging atmosphere to members and employees with USAA insurance and banking

Writing and Organization
UNC Mirror 2018 - 2019
• Author and reporter for the University of Northern Colorado school newspaper, assigned to research and produce multiple stories for the weekly online and monthly print edition, on deadline
• Interviewed students and members of the community to pursue leads or complete stories assigned by the editor
• Extensive experience in all Microsoft Office programs
Johnstown Breeze June 2018 – August 2018
• While interning at the Johnstown Breeze, was assigned to research and write an average of two articles for the weekly newspaper and two articles featured in the annual Milliken Beef ‘n Bean Day bulletin.
• Used diplomacy and charisma in community outreach to gain advertisement and support for the annual Milliken Beef ‘n Bean Day bulletin subscriptions
• Hands on practice and immersion in Microsoft Excel, Microsoft Outlook and Microsoft Word
• Extensive hands on training in all Adobe Suites editing and design software programs to implement the layout, design, and distribution of over 5,000 copies of the Milliken Beef ‘n Bean Day bulletin, distributed to the towns of Johnstown and Milliken

Front Desk Reception
City of Greely Front Desk Receptionist 2013 – 2015
• Part-time front desk receptionist for the City of Greeley at the Greeley Family Funplex and downtown Greeley Rec Center
• Answered the phone, registered community members for classes and scheduled room reservations while providing customer service

Arithmetic and Money Management
Colorado State University Bookstore Accounting Office 2015-2016
• Hired to file and organize the invoices for over 20 vendors and balance the safe used for the CSU Bookstore
• Engaged in communication and organization with coworkers through Microsoft Outlook

Academic Experience
Organization and Leadership
Paint for the Pantry Spring 2019
• Held lead roles while working with the 2019 UNC JMS Strategic Communications capstone for Paint for the Pantry, a fundraising event that raised $100 and over 400 items for UNC students in need
• Community and campus outreach establishing the connection between the UNC JMS Strategic Communications capstone and Bear Pantry while raising public awareness for the event
• Assigned roles to participants for the day of the event and keeping an updated list of tasks to complete the weeks prior to the event
Law Club of UNC 2017 – 2019
• Served as the Web Secretary of the Law Club of UNC from 2017-2018 and organized the club’s social media presence, took minutes at meetings, records of attendance, and developed innovative methods for new member recruitment
• Served as the President of the Law Club of UNC from 2018-2019 and met the requirements to maintain status as a registered student organization, coordinated bi-weekly club meetings, planned guest speakers, and organized campus tours