Danika Bayard
Danika Bayard
------------ � ------------ � LinkedIn: danika-bayard
Office Operations and Human Resources Generalist
Office manager with Human Resources background offering more than 15 years of experience leading key growth initiatives in hospitality, retail, and research industries. Expert in providing sustainable, reliable, cost-saving solutions and implementing service and system strategies to streamline processes while meeting changing business needs.
� Areas of Expertise �
Onboarding | Benefits Administration | Payroll | Contract Negotiations | General Ledger (G/L) | COBRA & Benefit Enrollment | Vendor Selection | Process Improvements | Shipping & Receiving | Relationship Management | Accounts Payable (A/P) & Accounts Receivable (A/R) | Languages: French, Spanish, English & Haitian Creole
ABRA, Starsource, Starfinder (Taleo), SAP Eagle/Falcon/Catalyst Software, Salesforce
� Career Accomplishments �
Achieved 89% employee participation in local and company-wide events for TRI.
Collected $1.5 million in overdue receivables within first five months of employment for IxBlue.
Created employee policies and procedures for The Sea Chest Ace Hardware.
Professional Experience
TOYOTA RESEARCH INSTITUTE, Cambridge, MA, 2016-2019
Office Manager/HR Generalist
Office operations management, including oversight of $500K budget and Human Resources functions including payroll, benefits, internal policies, employee counseling, and evaluation programs. Develop and implement shipping and receiving functions including international packages, marketing goods, and tradeshow booth components.
Achieved 89% employee participation in local and company-wide events spanning three locations including national All-Hands meetings, weekly Happy Hour gatherings, and flu shot clinics.
Planned and executed weekly social events with themes and activities and increased attendance 37%.
Increased employee satisfaction 25% YoY by building positive work environment with trust.
Received 88% response rate within first week of distributing Employee Handbook.
IXBLUE, INC., Natick, MA, 2015-2016
Office/Operations Manager
Managed orders from initial quote to final export from overseas office, processing more than five $100K+ orders per week.
Collected $1.5 million in overdue receivables within first five months of employment by collaborating with accounting firm.
Created and executed new systems and process improvements including corporate travel platform, telecommunications system, and export/import shipping process spanning 15 countries.
Improved payroll accuracy and execution 74% by contracting new payroll vendor.
Reduced delays 39% and increased productivity 61% by establishing shipping and receiving process.
THE PHILANTHROPIC INITIATIVE, Boston, MA, 2014-2015
Executive Assistant/Office Manager
Maintained data integrity for more than 100 customers with Salesforce CRM. Planned company-wide events and celebrations. Coordinated executive calendars. Managed blogging and social media schedules and updated website with news and staffing changes.
Resolved CRM data management shortfalls to less than 2% error rate.
THE SEA CHEST ACE HARDWARE, St. Thomas, VI, 2011-2014
Accounting/Office Manager
Managed confidential records, payroll, general ledger, A/P, and A/R, and more than $500K of inventory. Trained and supervised staff of five. Coordinated and facilitated weekly manager meetings and monthly staff meetings.
Created employee policies and procedures to ensure business goals aligned.
MANAGEMENT SCIENCES FOR HEALTH, Cambridge, MA, 2008-2010
BENEFITS ADMINISTRATOR
Led benefits orientation for up to 20 new employees. Coordinated and processed benefit enrollments for more than 300 employees including domestic and international health and dental, transportation benefits, Flexible Spending Program, and COBRA.
Implemented new tracking process for new hire packets and paperwork.
STARWOOD HOTELS & RESORTS, Boston, MA, 2006-2007
Human Resources Coordinator
Conducted behavioral interviews and performance reviews. Handled pre-employment and new hire documentation. Collaborated on labor/employee relationships.
Created, implemented, and facilitated first employee recognition team designed to reward key personnel who increased office morale.
Education and Certifications
Master of Science (MS), Hospitality Management, Florida International University
Bachelor of Arts (BA), International Studies, University of Tampa
SHRM Certified Professional
Danika Bayard
------------ � ------------ � LinkedIn: danika-bayard
Office Operations and Human Resources Generalist
Office manager with Human Resources background offering more than 15 years of experience leading key growth initiatives in hospitality, retail, and research industries. Expert in providing sustainable, reliable, cost-saving solutions and implementing service and system strategies to streamline processes while meeting changing business needs.
� Areas of Expertise �
Onboarding | Benefits Administration | Payroll | Contract Negotiations | General Ledger (G/L) | COBRA & Benefit Enrollment | Vendor Selection | Process Improvements | Shipping & Receiving | Relationship Management | Accounts Payable (A/P) & Accounts Receivable (A/R) | Languages: French, Spanish, English & Haitian Creole
ABRA, Starsource, Starfinder (Taleo), SAP Eagle/Falcon/Catalyst Software, Salesforce
� Career Accomplishments �
Achieved 89% employee participation in local and company-wide events for TRI.
Collected $1.5 million in overdue receivables within first five months of employment for IxBlue.
Created employee policies and procedures for The Sea Chest Ace Hardware.
Professional Experience
TOYOTA RESEARCH INSTITUTE, Cambridge, MA, 2016-2019
Office Manager/HR Generalist
Office operations management, including oversight of $500K budget and Human Resources functions including payroll, benefits, internal policies, employee counseling, and evaluation programs. Develop and implement shipping and receiving functions including international packages, marketing goods, and tradeshow booth components.
Achieved 89% employee participation in local and company-wide events spanning three locations including national All-Hands meetings, weekly Happy Hour gatherings, and flu shot clinics.
Planned and executed weekly social events with themes and activities and increased attendance 37%.
Increased employee satisfaction 25% YoY by building positive work environment with trust.
Received 88% response rate within first week of distributing Employee Handbook.
IXBLUE, INC., Natick, MA, 2015-2016
Office/Operations Manager
Managed orders from initial quote to final export from overseas office, processing more than five $100K+ orders per week.
Collected $1.5 million in overdue receivables within first five months of employment by collaborating with accounting firm.
Created and executed new systems and process improvements including corporate travel platform, telecommunications system, and export/import shipping process spanning 15 countries.
Improved payroll accuracy and execution 74% by contracting new payroll vendor.
Reduced delays 39% and increased productivity 61% by establishing shipping and receiving process.
THE PHILANTHROPIC INITIATIVE, Boston, MA, 2014-2015
Executive Assistant/Office Manager
Maintained data integrity for more than 100 customers with Salesforce CRM. Planned company-wide events and celebrations. Coordinated executive calendars. Managed blogging and social media schedules and updated website with news and staffing changes.
Resolved CRM data management shortfalls to less than 2% error rate.
THE SEA CHEST ACE HARDWARE, St. Thomas, VI, 2011-2014
Accounting/Office Manager
Managed confidential records, payroll, general ledger, A/P, and A/R, and more than $500K of inventory. Trained and supervised staff of five. Coordinated and facilitated weekly manager meetings and monthly staff meetings.
Created employee policies and procedures to ensure business goals aligned.
MANAGEMENT SCIENCES FOR HEALTH, Cambridge, MA, 2008-2010
BENEFITS ADMINISTRATOR
Led benefits orientation for up to 20 new employees. Coordinated and processed benefit enrollments for more than 300 employees including domestic and international health and dental, transportation benefits, Flexible Spending Program, and COBRA.
Implemented new tracking process for new hire packets and paperwork.
STARWOOD HOTELS & RESORTS, Boston, MA, 2006-2007
Human Resources Coordinator
Conducted behavioral interviews and performance reviews. Handled pre-employment and new hire documentation. Collaborated on labor/employee relationships.
Created, implemented, and facilitated first employee recognition team designed to reward key personnel who increased office morale.
Education and Certifications
Master of Science (MS), Hospitality Management, Florida International University
Bachelor of Arts (BA), International Studies, University of Tampa
SHRM Certified Professional