Danielle Dillon Resume
DANIELLE DILLON
Bonita Springs, FL 34135
c:------------
e: ------------
SEEKING POSITION: Concierge, Reception, Front Desk, Customer Service, Clerical, Data Entry
_________________________
PROFESSIONAL SUMMARY
Experienced, quality-focused, detail-oriented and highly organized office professional with more than 15 years of experience supplying administrative support and client service in fields of hospitality, legal and corporate, media, non-profit and a foreign legation.
__________________________________
SKILLS
� Creative problem solver
� Exceptional communications/client relations
� Excellent telephone skills
� Superior organization ability and attention to detail
� Strong writing ability
� Copy editing/proofreading
� MS Windows proficient
� Report transcription, minutes, business correspondence
� Event planning and coordinating
� Fast and accurate keyboard entry, and transcription
� Website and database population and maintenance
� Credit card processing & cash flow maintenance
________________________________________
WORK HISTORY
01/17 � present Temporary and Volunteer work
03/13 � 12/16 Office, Membership, Volunteer Coordinator, Holocaust Museum & Education Center, Naples
Oversee administrative details for Museum, manage organization and upkeep of premises and ensure efficient workplace operation. Process, record and bank all incoming monies from visitors, groups, donors, memberships. Book private groups and speakers, and arrange catering. Maintain member and donor database, generate reminder, thank you and acknowledgement letters, and run basic reports for in-kind and monetary donations, and memberships. Monitor and request/disburse checks for vendor accounts; order office and museum supplies. Work with volunteers individually and collectively on refresher courses to ensure high level of visitor service at Reception Desk. Coordinate volunteer events. Create and update Front Desk Procedures Manual for volunteer use. Provide Front Desk/Reception service and answer telephone when volunteers are not available.
07/12 - 07/13 Receptionist, Vineyards - Naples
2011 � 2012 Document Preparation, Stat Imaging Solutions - Naples
2007 � 2009 Concierge, Summerville Senior Living Community - Bonita Springs
2006 � 2007 Legal Assistant to General Counsel, Naples Concrete Construction Company - Naples
2001 � 2006 Independent Contractor to: Property Managers and Developers, Website Provider, Writer/Counselor, First Christian Church, U.S. Census Bureau - Naples
Transcribe, word process, copy edit, proofread and/or desktop publish all correspondence, newsletters, and documentation outsourced by client companies; website content population/data entry; edit lifestyle improvement manuscript for publication; maintain church database, desktop publish and distribute weekly church bulletins and monthly newsletters; census enumerator
2000- 2001 Executive Assistant to General Manager, Registry Resort - Naples
Provide confidential administrative support; liaise with guests, process feedback, solve problems; create necessary correspondence and meeting minutes; organize and prioritize heavy volumes of information, inquiries and telephone calls.
Prior to 2000:
Office Manager, Informania Instructional Design - San Francisco
Ensure and maintain smooth operational environment, plan and execute events, provide administrative and editorial support to principals and instructional designers.
Immigration Paralegal/Office Manager, Law Offices of Maureen B. Ebersole - San Francisco
Full responsibility for planning, moving, organizing and establishing new office for sole practitioner from inception. Liaise with vendors to set up new accounts and maintain inventory. Manage all day-to-day administrative functions of practice, including coordinating meetings, scheduling, calendaring and travel arrangements. Produce and edit written materials. During attorney�s absence, manage cases, follow through on projects, meet deadlines and resolve problems. Provide continuous interaction with clients, and State and Federal agencies.
Immigration Paralegal, Baker & McKenzie - San Francisco
Social Secretary, Ambassador D. Sole, Embassy of South Africa - Washington, D.C.
Assistant to Editor-in-Chief, Sunday Times Newspaper - Johannesburg
________________________________________
EDUCATION
Business courses, Commercial Training College, Durban
Communications and English, University of South Africa, Pretoria
Travel Agent Certification, Washington D.C.
Immigration Paralegal Certification, USF, San Francisco
DANIELLE DILLON
Bonita Springs, FL 34135
c:------------
e: ------------
SEEKING POSITION: Concierge, Reception, Front Desk, Customer Service, Clerical, Data Entry
_________________________
PROFESSIONAL SUMMARY
Experienced, quality-focused, detail-oriented and highly organized office professional with more than 15 years of experience supplying administrative support and client service in fields of hospitality, legal and corporate, media, non-profit and a foreign legation.
__________________________________
SKILLS
� Creative problem solver
� Exceptional communications/client relations
� Excellent telephone skills
� Superior organization ability and attention to detail
� Strong writing ability
� Copy editing/proofreading
� MS Windows proficient
� Report transcription, minutes, business correspondence
� Event planning and coordinating
� Fast and accurate keyboard entry, and transcription
� Website and database population and maintenance
� Credit card processing & cash flow maintenance
________________________________________
WORK HISTORY
01/17 � present Temporary and Volunteer work
03/13 � 12/16 Office, Membership, Volunteer Coordinator, Holocaust Museum & Education Center, Naples
Oversee administrative details for Museum, manage organization and upkeep of premises and ensure efficient workplace operation. Process, record and bank all incoming monies from visitors, groups, donors, memberships. Book private groups and speakers, and arrange catering. Maintain member and donor database, generate reminder, thank you and acknowledgement letters, and run basic reports for in-kind and monetary donations, and memberships. Monitor and request/disburse checks for vendor accounts; order office and museum supplies. Work with volunteers individually and collectively on refresher courses to ensure high level of visitor service at Reception Desk. Coordinate volunteer events. Create and update Front Desk Procedures Manual for volunteer use. Provide Front Desk/Reception service and answer telephone when volunteers are not available.
07/12 - 07/13 Receptionist, Vineyards - Naples
2011 � 2012 Document Preparation, Stat Imaging Solutions - Naples
2007 � 2009 Concierge, Summerville Senior Living Community - Bonita Springs
2006 � 2007 Legal Assistant to General Counsel, Naples Concrete Construction Company - Naples
2001 � 2006 Independent Contractor to: Property Managers and Developers, Website Provider, Writer/Counselor, First Christian Church, U.S. Census Bureau - Naples
Transcribe, word process, copy edit, proofread and/or desktop publish all correspondence, newsletters, and documentation outsourced by client companies; website content population/data entry; edit lifestyle improvement manuscript for publication; maintain church database, desktop publish and distribute weekly church bulletins and monthly newsletters; census enumerator
2000- 2001 Executive Assistant to General Manager, Registry Resort - Naples
Provide confidential administrative support; liaise with guests, process feedback, solve problems; create necessary correspondence and meeting minutes; organize and prioritize heavy volumes of information, inquiries and telephone calls.
Prior to 2000:
Office Manager, Informania Instructional Design - San Francisco
Ensure and maintain smooth operational environment, plan and execute events, provide administrative and editorial support to principals and instructional designers.
Immigration Paralegal/Office Manager, Law Offices of Maureen B. Ebersole - San Francisco
Full responsibility for planning, moving, organizing and establishing new office for sole practitioner from inception. Liaise with vendors to set up new accounts and maintain inventory. Manage all day-to-day administrative functions of practice, including coordinating meetings, scheduling, calendaring and travel arrangements. Produce and edit written materials. During attorney�s absence, manage cases, follow through on projects, meet deadlines and resolve problems. Provide continuous interaction with clients, and State and Federal agencies.
Immigration Paralegal, Baker & McKenzie - San Francisco
Social Secretary, Ambassador D. Sole, Embassy of South Africa - Washington, D.C.
Assistant to Editor-in-Chief, Sunday Times Newspaper - Johannesburg
________________________________________
EDUCATION
Business courses, Commercial Training College, Durban
Communications and English, University of South Africa, Pretoria
Travel Agent Certification, Washington D.C.
Immigration Paralegal Certification, USF, San Francisco