Daniel Pepe
PROFILE
A highly skilled, professional, and accomplished employee with expertise in various facets of customer service, retail, sales, and advertising. As an asset to any organization, hard work, a good attitude, and integrity are just a few of the intangibles that would distinguish me as an effective employee.
SKILLS
Fostering Teamwork
Communication
Leadership
Initiative
Commitment To Excellence
Professionalism
Versatility/Adaptability/Flexibility
Problem Solving
Ethics/Accountability
Creative Brainstorming
EXPERIENCE
DONNA BELL’S BAKE SHOP, 301 W 49th Street, Manhattan, NY
CASHIER/FRONT OF HOUSE STAFF
5-Star Customer Service
Providing service to multiple customers at once Multitasking
Professional telephone etiquette
Fast paced work environment
Counting money and balancing the till
Stocking
Practicing good safety habits and adhering to all OSHA policies
Maintain a sanitary work station
Utilization of basic math skills
Effective interpersonal communications with both staff and customers
Time management
MANHATTAN THEATRE CLUB, 131 W 55th Street, Manhattan, NY
USHER/ TICKET SALES
Welcome patrons with a friendly, warm, and hospitable attitude Customer service and ticket sales
Greet guests attending entertainment events
Provide instructions and assistance in case of an emergency
Coordinate with other members of staff to achieve efficiency and organization Maintain order and facilitate guest participation in safety guidelines
Offer solutions and recommendations to guest needs
Listen and evaluate guest concerns
Effectively communicate with customers in person and on the phone
Multitasking while managing interruptions
Provide assistance to patrons with special needs
Maintain order amongst large groups of people
Cheerful, helpful accommodating attitude
Monitor crowd for unusual behavior
EXECUTIVE SERVICES, CITIGROUP, 188 King Street, Armonk, NY 2016 – Present DINING ROOM STAFF/ KITCHEN STAFF/ CONFERENCE STAFF, Sandy Weill Center of Executive
Development
Provide 5-Star service for Citigroup executives at the finest conference center in the world Plated dinner service, buffet service, a la carte service, offsite catering services
Passing hors d'oeuvres/passing cocktails/clearing/dining room setup
Food running
Dishwashing
Basic food prep
Follow food safety regulations
Welcome guests and visitors
Work in synergy with primarily Spanish speaking staff
Work intermittently for past 4 years, most recently summer 2019
Maintain professional and sharp appearance at all times
INTERN, PATRIARCH PARTNERS, LLC, 1 Liberty Street, 35th Floor, New York, NY 2016 INTERN, Stila Cosmetics, Jane Cosmetics (Intern for Julian Nieves)
Mood boards for future products
Advertising
Cleaning work spaces
Assisting in photoshoots
Various clerical tasks
Worked as a team with fellow interns and rest of staff
Ability to develop skills to delegate tasks between interns to create fast and effective work
Developed ability to take direction and complete task as directed
Developed skills to make quick and resourceful decisions for optimal outcome
PROFILE
A highly skilled, professional, and accomplished employee with expertise in various facets of customer service, retail, sales, and advertising. As an asset to any organization, hard work, a good attitude, and integrity are just a few of the intangibles that would distinguish me as an effective employee.
SKILLS
Fostering Teamwork
Communication
Leadership
Initiative
Commitment To Excellence
Professionalism
Versatility/Adaptability/Flexibility
Problem Solving
Ethics/Accountability
Creative Brainstorming
EXPERIENCE
DONNA BELL’S BAKE SHOP, 301 W 49th Street, Manhattan, NY
CASHIER/FRONT OF HOUSE STAFF
5-Star Customer Service
Providing service to multiple customers at once Multitasking
Professional telephone etiquette
Fast paced work environment
Counting money and balancing the till
Stocking
Practicing good safety habits and adhering to all OSHA policies
Maintain a sanitary work station
Utilization of basic math skills
Effective interpersonal communications with both staff and customers
Time management
MANHATTAN THEATRE CLUB, 131 W 55th Street, Manhattan, NY
USHER/ TICKET SALES
Welcome patrons with a friendly, warm, and hospitable attitude Customer service and ticket sales
Greet guests attending entertainment events
Provide instructions and assistance in case of an emergency
Coordinate with other members of staff to achieve efficiency and organization Maintain order and facilitate guest participation in safety guidelines
Offer solutions and recommendations to guest needs
Listen and evaluate guest concerns
Effectively communicate with customers in person and on the phone
Multitasking while managing interruptions
Provide assistance to patrons with special needs
Maintain order amongst large groups of people
Cheerful, helpful accommodating attitude
Monitor crowd for unusual behavior
EXECUTIVE SERVICES, CITIGROUP, 188 King Street, Armonk, NY 2016 – Present DINING ROOM STAFF/ KITCHEN STAFF/ CONFERENCE STAFF, Sandy Weill Center of Executive
Development
Provide 5-Star service for Citigroup executives at the finest conference center in the world Plated dinner service, buffet service, a la carte service, offsite catering services
Passing hors d'oeuvres/passing cocktails/clearing/dining room setup
Food running
Dishwashing
Basic food prep
Follow food safety regulations
Welcome guests and visitors
Work in synergy with primarily Spanish speaking staff
Work intermittently for past 4 years, most recently summer 2019
Maintain professional and sharp appearance at all times
INTERN, PATRIARCH PARTNERS, LLC, 1 Liberty Street, 35th Floor, New York, NY 2016 INTERN, Stila Cosmetics, Jane Cosmetics (Intern for Julian Nieves)
Mood boards for future products
Advertising
Cleaning work spaces
Assisting in photoshoots
Various clerical tasks
Worked as a team with fellow interns and rest of staff
Ability to develop skills to delegate tasks between interns to create fast and effective work
Developed ability to take direction and complete task as directed
Developed skills to make quick and resourceful decisions for optimal outcome