Dana Duplessis Resume
Dana Duplessis
13312 Community Road #------------
Poway, CA 92064 ------------
Professional Profile
A highly motivated and productive individual with over 20 years experience of reception, secretarial, office administration and office management skills. Detail oriented and a team player, flexible and willing to learn. Proficient in current office computer applications, including CalWin, CERMS, MEDS, eQuest, E-47 (CMSNet), MTU Online, SDIR, Kronos timekeeping, Kofax Capture Batch Manager, SD Law, Microsoft Office Suite, Internet and Social Media applications.
Area of Knowledge and Skills
• Excellent verbal and written communication skills.
• Successful leader, equally effective as member of a team.
• Highly organized able to multi-task and accomplish multiple objectives.
• Professional demeanor and attentive to detail.
• Proficient with computer software programs such as databases, word processing, spreadsheets, and electronic communications.
• Ability to assess the customer’s immediate needs and ensure customer’s receipt of needed services through personal service or making appropriate referrals. • Ability to follow verbal and written instructions accurately and correctly.
• Ability to communicate effectively in written form in order to complete forms and notices and to prepare reports, correspondence, and written summaries.
• Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Able to maintain confidentiality of files and records that are considered personal and sensitive in nature.
¬
Educational Background and Academic Awards
San Diego Miramar College, San Diego, CA- Currently Attending
Kaplan College, San Diego, CA- Received ¬Licensed Vocational Nursing Diploma 2010
High Honors Certificates received for terms 1, 2 and 4
¬
Professional Experience
THE COUNTY OF SAN DIEGO
HEALTH AND HUMAN SERVICES AGENCY
(12/2011- 11/2018)
Senior Office Assistant Duties Included:
• Planned clerical/administrative support operations and makes assignments and work schedules.
• Provided support to senior level, management and/or executive level leadership in support of the daily operations of the department
• Supervised, trained, and evaluated the work of subordinates.
• Validates electronic imaging using specialized software.
• Maintained files of matters in progress and expedites their completion.
• Set-up and maintained office files, records, and indices using specialized software.
• Prepared and typed complex correspondence, transcripts, and documents.
• Provides responsive, high quality service to County employees, representatives of outside agencies, and members of the public by providing accurate, complete, and up-to-date information in a courteous, efficient, and timely manner.
• Developed and/or revised clerical/administrative support procedures within a departmental unit.
• Reviewed a variety of forms and records for accuracy, completeness, and compliance with applicable statutes.
• Reviewed and processed applications for income eligibility.
• Posted information to records where judgment must be exercised in the selection of data.
• Prepared special and periodic reports that involve compiling data from numerous sources.
• Provided courteous, high quality service to members of the public by personally responding to requests for service or appropriate referrals.
• Timekeeping and payroll submission
• May explain how to perform their work to both interior and exterior customers including but not limited to reading, interpreting, explaining, and applying governmental or institutional rules and regulations.
• Gave information to the public or interdepartmental representatives where judgment and interpretation of departmental policies and regulations are required.
• Assisted with reception, ambassador and any other clerical duties as needed.
• Prepared and presented Performance evaluations.
• Prepared and presented disciplinary actions i.e. verbal and written warnings.
• Participated in the hiring, including interviewing, scoring and selecting incoming new employees.
• Coordinated presentations and events.
• Reviewed incoming correspondence.
Office Assistant Duties Include:
• Types correspondence, reports, forms, requisitions, and documents from rough drafts, marginal notes, or oral instructions; excerpts and summarizes materials for indexing or reports.
• Compiles data, posts data and maintains records.
• Performs filing in a wide variety of record keeping systems including input and retrieval of information from computerized record keeping systems.
• Operates office equipment.
• Proofreads and checks or compares data for accuracy and completeness.
• Collects fees and issues permits, licenses, notices, and bills.
• Screens phone calls and answers inquiries regarding County services and general departmental policy/procedures.
• Serves as a receptionist providing information to the public and handles complaints.
• Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
• Reviewed and processed applications for income eligibility.
• Sets up, catalogs and maintains physical and/or electronic filing systems.
• Unpacks office supplies and equipment and stocks supply cabinets, shelves or other similar storage areas.
• Moves light office equipment, files, boxes and materials.
• Performs office organization duties to ensure a safe and efficient work environment.
• May explain how to perform their work to both interior and exterior customers including but not limited to reading, interpreting, explaining, and applying governmental or institutional rules and regulations.
• Purges files periodically; boxes files/records and sends to storage.
Office Assistant in Imaging Duties Include:
• Sets up, adjusts, and operates electronic imaging equipment and microfilm equipment.
• Performs routine equipment cleaning, maintenance, and minor repairs.
• Validates electronic imaging using specialized software.
• Prepares original documents for imaging.
• Assists with general quality control functions (Inspects electronic and microfilm images, ensures accuracy of film box labels, measures film density and resolution, maintains and updates various control logs).
• Retrieves, delivers, and files records when requested by departments.
• Provides responsive, high quality service to County employees, representatives of outside agencies, and members of the public by providing accurate, complete, and up-to-date information in a courteous, efficient, and timely manner.
Departmental Clerk Duties Include:
• Observed County customer service objectives and strategies.
• Perform basic arithmetic computations.
• Operated modern office equipment including copiers, collators, scanners, binders, calculators, computers, printers, typewriters and microfilm equipment.
• Follow oral and written directions.
• Read simple charts, tables and schedules.
• Communicated effectively orally and in writing.
• Understand, interpret and apply written instructions for operating and maintaining office equipment.
• Established effective working relationships with management, employees, employee representatives and the public representing diverse cultures and backgrounds.
• Communicated effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in challenging situations, which require a high degree of sensitivity, tact and diplomacy.
• Treated County employees, representatives of outside agencies and members of the public with courtesy and respect.
GREYSTONE MANAGEMENT COMPANY, INC.
Administrative Assistant
(3/2006 – 7/2009)
• Provided various office services to upper management and clients utilizing skills in computer applications, including TOPS Software, MS Office Suite, Adobe, Social Media and Internet applications.
• Provided support to senior level, management and/or executive level leadership in support of the daily operations of the department
• Office Management
• Timekeeping and payroll submission
• Provided superior customer service using excellent verbal and written communication skills to both external as well as internal clients.
• Performed general office duties, including filing, typing, faxing, mail distribution and telephone service on a multi-line telephone.
• Accounts Payable, Accounts Receivable and data entry.
• Monthly inventory and internal statistics.
• Tenant Applications and Screening.
• Provide Customer Service. ¬
• Distributed, sorted and routed mail.
• Bulk mail distribution.
References
____________________________________________________________________________________________________________
Available upon request
Dana Duplessis
13312 Community Road #------------
Poway, CA 92064 ------------
Professional Profile
A highly motivated and productive individual with over 20 years experience of reception, secretarial, office administration and office management skills. Detail oriented and a team player, flexible and willing to learn. Proficient in current office computer applications, including CalWin, CERMS, MEDS, eQuest, E-47 (CMSNet), MTU Online, SDIR, Kronos timekeeping, Kofax Capture Batch Manager, SD Law, Microsoft Office Suite, Internet and Social Media applications.
Area of Knowledge and Skills
• Excellent verbal and written communication skills.
• Successful leader, equally effective as member of a team.
• Highly organized able to multi-task and accomplish multiple objectives.
• Professional demeanor and attentive to detail.
• Proficient with computer software programs such as databases, word processing, spreadsheets, and electronic communications.
• Ability to assess the customer’s immediate needs and ensure customer’s receipt of needed services through personal service or making appropriate referrals. • Ability to follow verbal and written instructions accurately and correctly.
• Ability to communicate effectively in written form in order to complete forms and notices and to prepare reports, correspondence, and written summaries.
• Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Able to maintain confidentiality of files and records that are considered personal and sensitive in nature.
¬
Educational Background and Academic Awards
San Diego Miramar College, San Diego, CA- Currently Attending
Kaplan College, San Diego, CA- Received ¬Licensed Vocational Nursing Diploma 2010
High Honors Certificates received for terms 1, 2 and 4
¬
Professional Experience
THE COUNTY OF SAN DIEGO
HEALTH AND HUMAN SERVICES AGENCY
(12/2011- 11/2018)
Senior Office Assistant Duties Included:
• Planned clerical/administrative support operations and makes assignments and work schedules.
• Provided support to senior level, management and/or executive level leadership in support of the daily operations of the department
• Supervised, trained, and evaluated the work of subordinates.
• Validates electronic imaging using specialized software.
• Maintained files of matters in progress and expedites their completion.
• Set-up and maintained office files, records, and indices using specialized software.
• Prepared and typed complex correspondence, transcripts, and documents.
• Provides responsive, high quality service to County employees, representatives of outside agencies, and members of the public by providing accurate, complete, and up-to-date information in a courteous, efficient, and timely manner.
• Developed and/or revised clerical/administrative support procedures within a departmental unit.
• Reviewed a variety of forms and records for accuracy, completeness, and compliance with applicable statutes.
• Reviewed and processed applications for income eligibility.
• Posted information to records where judgment must be exercised in the selection of data.
• Prepared special and periodic reports that involve compiling data from numerous sources.
• Provided courteous, high quality service to members of the public by personally responding to requests for service or appropriate referrals.
• Timekeeping and payroll submission
• May explain how to perform their work to both interior and exterior customers including but not limited to reading, interpreting, explaining, and applying governmental or institutional rules and regulations.
• Gave information to the public or interdepartmental representatives where judgment and interpretation of departmental policies and regulations are required.
• Assisted with reception, ambassador and any other clerical duties as needed.
• Prepared and presented Performance evaluations.
• Prepared and presented disciplinary actions i.e. verbal and written warnings.
• Participated in the hiring, including interviewing, scoring and selecting incoming new employees.
• Coordinated presentations and events.
• Reviewed incoming correspondence.
Office Assistant Duties Include:
• Types correspondence, reports, forms, requisitions, and documents from rough drafts, marginal notes, or oral instructions; excerpts and summarizes materials for indexing or reports.
• Compiles data, posts data and maintains records.
• Performs filing in a wide variety of record keeping systems including input and retrieval of information from computerized record keeping systems.
• Operates office equipment.
• Proofreads and checks or compares data for accuracy and completeness.
• Collects fees and issues permits, licenses, notices, and bills.
• Screens phone calls and answers inquiries regarding County services and general departmental policy/procedures.
• Serves as a receptionist providing information to the public and handles complaints.
• Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
• Reviewed and processed applications for income eligibility.
• Sets up, catalogs and maintains physical and/or electronic filing systems.
• Unpacks office supplies and equipment and stocks supply cabinets, shelves or other similar storage areas.
• Moves light office equipment, files, boxes and materials.
• Performs office organization duties to ensure a safe and efficient work environment.
• May explain how to perform their work to both interior and exterior customers including but not limited to reading, interpreting, explaining, and applying governmental or institutional rules and regulations.
• Purges files periodically; boxes files/records and sends to storage.
Office Assistant in Imaging Duties Include:
• Sets up, adjusts, and operates electronic imaging equipment and microfilm equipment.
• Performs routine equipment cleaning, maintenance, and minor repairs.
• Validates electronic imaging using specialized software.
• Prepares original documents for imaging.
• Assists with general quality control functions (Inspects electronic and microfilm images, ensures accuracy of film box labels, measures film density and resolution, maintains and updates various control logs).
• Retrieves, delivers, and files records when requested by departments.
• Provides responsive, high quality service to County employees, representatives of outside agencies, and members of the public by providing accurate, complete, and up-to-date information in a courteous, efficient, and timely manner.
Departmental Clerk Duties Include:
• Observed County customer service objectives and strategies.
• Perform basic arithmetic computations.
• Operated modern office equipment including copiers, collators, scanners, binders, calculators, computers, printers, typewriters and microfilm equipment.
• Follow oral and written directions.
• Read simple charts, tables and schedules.
• Communicated effectively orally and in writing.
• Understand, interpret and apply written instructions for operating and maintaining office equipment.
• Established effective working relationships with management, employees, employee representatives and the public representing diverse cultures and backgrounds.
• Communicated effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in challenging situations, which require a high degree of sensitivity, tact and diplomacy.
• Treated County employees, representatives of outside agencies and members of the public with courtesy and respect.
GREYSTONE MANAGEMENT COMPANY, INC.
Administrative Assistant
(3/2006 – 7/2009)
• Provided various office services to upper management and clients utilizing skills in computer applications, including TOPS Software, MS Office Suite, Adobe, Social Media and Internet applications.
• Provided support to senior level, management and/or executive level leadership in support of the daily operations of the department
• Office Management
• Timekeeping and payroll submission
• Provided superior customer service using excellent verbal and written communication skills to both external as well as internal clients.
• Performed general office duties, including filing, typing, faxing, mail distribution and telephone service on a multi-line telephone.
• Accounts Payable, Accounts Receivable and data entry.
• Monthly inventory and internal statistics.
• Tenant Applications and Screening.
• Provide Customer Service. ¬
• Distributed, sorted and routed mail.
• Bulk mail distribution.
References
____________________________________________________________________________________________________________
Available upon request