Dan Noonan Resume
Dan Noonan
?4532 Ralph Ln ? Dallas TX 75227 ? ------------ ? ------------
PROFESSIONAL PROFILE
Energetic, self-motivated, adaptable individual with seven-plus years of experience in building strong customer relations to
create a dedicated, loyal customer base. Recognized for delivering effective and clear communication leading to positive client satisfaction. Thrives in dynamic, challenging and fast paced professional environments with the ability to manage multiple projects to deliver successful results.
PROFESSIONAL EXPERIENCE
Opendoor
Agent Experience Partner (Licensed Realtor) Feb 2020 � April 2020
� Quickly obtained real estate license within two months, while concurrently managing an average 25 of contracts simultaneously
� Negotiated with realtors on offers and repairs to maintain a profit margin of 3% on Opendoor�s inventory of homes
� Kept average days under contract to 29 to minimize holding costs and increase margins
� Reduced withdrawal rate to under 15% through teamwork and negotiations with the buyer�s agent
� Implemented a new repair negotiation process through collaboration with the home repair department to eliminate an extra communication channel and streamline the process
Acquisition Home Advisor Mar 2019 � Feb 2020
� Closed an average of 34 homes per month while preventing last minute closing delays on 94% of contracts
� Lead training courses for an average of 6 new hires throughout the year to ensure a smooth onboarding process
� Adapt quickly to the unique problems and questions of first time home sellers
� Maintained 98% on time scheduled outbound calls with potential customers, which were scheduled in 30-minute
increments to discuss home offers.
� Assisted in the beginning development of Opendoor Home Loans, with an average of 8 loan referrals per month
Acquisition Closing Manager Aug 2018 � Mar 2019
� Responsible for introducing Opendoor online home selling process to interested sellers
� Maintained a 1.5 hour response time 96% of the time on all client communications
� Handled all client questions and throughout the process of them selling their home
� Ensured timely delivery of all necessary documents to hit contractual deadlines and close dates
� Communicated through various channels with title companies, warranty companies and various vendors on a daily basis
Carvana June 2017-Aug 2018 Customer Advocate I
� Quality assurance lead who kept the team at 98% accuracy on all title and registration paperwork
� Created a positive car buying experience throughout each interaction, by ensuring a smooth and seamless process
� Effectively time managed to consistently guarantee all requests were handled timely and accurately
� Developed customer relationships while staying professional to create a positive customer experience repeatedly
Diode Dynamics May 2016- Aug 2016 Marketing Intern
� Developed a platform for an updated website via e-commerce system Magento
� Successfully manage social media communication, including publicizing and communicating all product offerings
� Participated in bi-weekly business meetings to discuss team and company successes and opportunities
Qdoba Mexican Eats
Line Server/Cook/Shift Supervisor
� Prepare all ingredients in accurate quantities for the daily needs of customers
� Ensure customer satisfaction by effectively communicating and interacting with customers
� Help create a positive, influential and successful working environment with other employees
EDUCA TION
Bachelor of Science, Business Administration - Finance
Truman State University
Oct 2011-March 2016 Nov 2017-April 2018
Graduation: 5/2017
Dan Noonan
?4532 Ralph Ln ? Dallas TX 75227 ? ------------ ? ------------
PROFESSIONAL PROFILE
Energetic, self-motivated, adaptable individual with seven-plus years of experience in building strong customer relations to
create a dedicated, loyal customer base. Recognized for delivering effective and clear communication leading to positive client satisfaction. Thrives in dynamic, challenging and fast paced professional environments with the ability to manage multiple projects to deliver successful results.
PROFESSIONAL EXPERIENCE
Opendoor
Agent Experience Partner (Licensed Realtor) Feb 2020 � April 2020
� Quickly obtained real estate license within two months, while concurrently managing an average 25 of contracts simultaneously
� Negotiated with realtors on offers and repairs to maintain a profit margin of 3% on Opendoor�s inventory of homes
� Kept average days under contract to 29 to minimize holding costs and increase margins
� Reduced withdrawal rate to under 15% through teamwork and negotiations with the buyer�s agent
� Implemented a new repair negotiation process through collaboration with the home repair department to eliminate an extra communication channel and streamline the process
Acquisition Home Advisor Mar 2019 � Feb 2020
� Closed an average of 34 homes per month while preventing last minute closing delays on 94% of contracts
� Lead training courses for an average of 6 new hires throughout the year to ensure a smooth onboarding process
� Adapt quickly to the unique problems and questions of first time home sellers
� Maintained 98% on time scheduled outbound calls with potential customers, which were scheduled in 30-minute
increments to discuss home offers.
� Assisted in the beginning development of Opendoor Home Loans, with an average of 8 loan referrals per month
Acquisition Closing Manager Aug 2018 � Mar 2019
� Responsible for introducing Opendoor online home selling process to interested sellers
� Maintained a 1.5 hour response time 96% of the time on all client communications
� Handled all client questions and throughout the process of them selling their home
� Ensured timely delivery of all necessary documents to hit contractual deadlines and close dates
� Communicated through various channels with title companies, warranty companies and various vendors on a daily basis
Carvana June 2017-Aug 2018 Customer Advocate I
� Quality assurance lead who kept the team at 98% accuracy on all title and registration paperwork
� Created a positive car buying experience throughout each interaction, by ensuring a smooth and seamless process
� Effectively time managed to consistently guarantee all requests were handled timely and accurately
� Developed customer relationships while staying professional to create a positive customer experience repeatedly
Diode Dynamics May 2016- Aug 2016 Marketing Intern
� Developed a platform for an updated website via e-commerce system Magento
� Successfully manage social media communication, including publicizing and communicating all product offerings
� Participated in bi-weekly business meetings to discuss team and company successes and opportunities
Qdoba Mexican Eats
Line Server/Cook/Shift Supervisor
� Prepare all ingredients in accurate quantities for the daily needs of customers
� Ensure customer satisfaction by effectively communicating and interacting with customers
� Help create a positive, influential and successful working environment with other employees
EDUCA TION
Bachelor of Science, Business Administration - Finance
Truman State University
Oct 2011-March 2016 Nov 2017-April 2018
Graduation: 5/2017