Damian D Parker
4605 Shadow Moss Ct Augusta, GA 30906 ------------------------
My focus is to bring value and enthusiasm, while growing and evolving within IT and software solution delivery. Creative solutionist with the ability to provide unique designs, layouts, illustrations and high quality raster images.
Software Solution Support Engineer at Jimmy Jazz Inc. 08/2016 - Present
As a Software Solution Support Engineer, I support ChainDrive POS application throughout the southeast region. Focusing on the retail stores within Atlanta, GA and Augusta, GA.
▪ Provide basic technical solution support to retail stores ChainDrive POS system by identifying user problems, reviewing technical documentation and researching solutions, and guiding users through corrective steps.
▪ Investigate and promote resolution of end user issues by creating cases, reviewing initial support notes, and gathering additional information from users. May escalate resolution of non-routine software issues to more experienced peer or management.
▪ Participate in software upgrades and training for ChainDrive POS system.
Customer Service Representative at UPS Customer Center 7/2017 - 3/2019
As a Customer Service Representative at UPS I am responsible for releasing and shipping packages, as well as providing satisfactory customer service.
▪ Processing Next Day Air Early AM packages.
▪ Accurately logged all daily shipping and receiving orders.
▪ Training in Hazmat procedures.
▪ UPS Computer System Tracking Package for customers.
▪ Worked under strict deadlines and responded to service request and emergency callouts.
Sales Associate at DTLR, Inc. 5/2013 - 11/2015
As a Sales Associate at DTLR I provided customer service, sales, client relations and merchandising to various customers.
▪ Acknowledged, greeted and served multiple customers with solid communication and interpersonal skills.
▪ Discovered customer needs and made recommendations to generate sales.
▪ Organized and clean store during downtime.
▪ Merchandised, stocked and replenished the selling floor constantly.
Augusta Technical College, Augusta GA 2013 – 2017 –
• Design and Media Technology Associates Degree
• Design and Media Production Specialist Technical Certificate
• Digital Illustration Specialist
• Advertising Layout Specialist Technical Certificate
• Graphic Design & Prepress Technician Technical Certificate
References are available on request