Daeja Black Resume
Daeja A. Black
Phone:------------ Email: D------------
Education � LaSalle University, Philadelphia, PA
Master of Business Administration- Major: Business Systems and Analytics Completed August 2019-Graduation May 2020
Bachelor of Science-Business Administration Major: Marketing and International Business Graduated May 2018
Clearance
Federal Security Clearance (interim) � January 2020
Experience
Bowie State University, Financial Aid Office, Bowie MD, March 2020-Present
Financial Aid Clerk
I provide consultation to student applicants regarding the status of their financial aid package. I analyze the aid packages for eligibility and determine if deadlines are met. I also perform an analysis to determine if students qualify for institutional assistance. I manage the flow of internal/external mail, requisitions and other critical business documents. I am the initial point of contact, executing the management of phone and customer walk-in traffic I evaluate and process inquiries from students regarding the financial aid process. I provide brochures, applications and other internal forms.
Old Navy Clothing Store, Lanham, MD, September 2019-Present
Sales Associate
I consistently treat all customer and employees with respect and contribute to a positive work environment. I promote loyalty by educating customer about our loyalty programs. I seek out and engage with customers to drive sales and service using suggestive selling tactics. I enhance customer experience using all omni channel offerings. I am accountable to personal goals which contribute to overall store goals and results. I support sales floor, fitting room, cash wrap, back of house, as required. I maintain a neat, clean and organized work center. I handle all customer interactions and potential issues courteously and professionally. I execute operational processes effectively and efficiently.
Stoltzfus Family Foods, Ardmore, PA, November 2018-July 2019
Baker & Customer Service Associate
I completed transactions and returns at Point of Sale (POS). I provided great customer service, actively serving customers food and beverages. I was responsible for answering the phone and taking accurate orders from customers. I prepared, baked and decorated hundreds of baked goods from scratch. I responsible for the operation of several complex baking equipment in the kitchen.
Paper Source, Ardmore, PA, November 2018�January 2019
Team Member
I engaged with store customers by providing notification on sale items, discounts and products. I responded to inquiries and questions regarding store products. I operated the cash register completing cash and credit card transactions at the POS. I also completed transactions on returned items. I was responsible for identifying trends to create displays of products through the store. I executed inventory of on hand assets.
Internal Revenue Service, Office of Enterprise Operations, New Carrollton, MD June 2018-August 2018
IT Service Transition Program Intern
I provided support for the IT change management team. The team was responsible for knowledge management and the configuration management programs. I assisted in the review of training documentation. I provided input for process improvement to content and presentation of materials in preparation for the upcoming 2019 filing season. I assisted with updates to KISAM (agency ticketing system) change management approver/user lists in support of the 2019 filing season.
K. Neal Truck and Bus Center, Hyattsville, MD
June 2017-August 2017, December 2017, June 2018-August 2018
Marketing and Business Development Intern
I coordinated and conducted public relations consultations with the company leadership, including the President, CEO, Vice President, General Manager, Executive and Sales Team. I developed a detailed SWOT (strength-weakness- opportunity-threat) analysis of 20 plus competitors to identify areas of improvement. I enhanced increased brand awareness and engagement by seventy percent by creating and posting content on all social media channels. I created and distributed promotional materials at company events. I managed online reputation by getting verified and maintaining actively on Google My Business. I created and distributed weekly internal email campaigns to keep employees educated, engaged and motivated. I developed and implemented the �Mystery Caller Program� to ensure superior customer service. I planned and attended annual �Sales Blitz�, one of the biggest events for the company to increase awareness and dealer sales. I presented a developed social media strategy to the company leadership, President, CEO, Vice President, General Manager and Executives. I created and integrated the internal social media policy for employees.
Internal Revenue Service Office of Communications, Washington, DC June 2017-August 2017
Social Media Intern
I drafted and scheduled daily tweets on Hootsuite for the IRS twitter account. I participated in organizing YouTube casting auditions for IRS.gov YouTube videos. I operated camera equipment during the YouTube video auditions. I auditioned for the YouTube casting call, reading a script from the teleprompter.
Internal Revenue Service -Office of Appeals, Washington, DC June 2016-August 2016
Summer Intern
I created a access database from deriving information from a excel spreadsheet training plan. I organized a plan for travel budgets and vouchers. I attended meetings and consolidated the meeting minutes and notes for distribution to the office staff.
Chick fil A Restaurant, Bowie, MD June 2015-August 2015 & June 2016-August 2016
Team Member
I provided excellent customer service by taking order and executing cash and credit card payments. I prepared food and drinks for customers. I reconciled the register at the end of my shift.
LaSalle University Ministry and Service Office, Philadelphia, PA September 2015-May 2016
Office Assistant
I organized office documents. I secured and processed the deposit of checks. I answered and routed phone calls.
Other Job Related Skills� Computer Microsoft Office, Word Excel PowerPoint Access. Social Media � Facebook and FB Marketplace, Instagram Twitter, Snapchat, LinkedIn, Hootsuite, Google My Business.
Daeja A. Black
Phone:------------ Email: D------------
Education � LaSalle University, Philadelphia, PA
Master of Business Administration- Major: Business Systems and Analytics Completed August 2019-Graduation May 2020
Bachelor of Science-Business Administration Major: Marketing and International Business Graduated May 2018
Clearance
Federal Security Clearance (interim) � January 2020
Experience
Bowie State University, Financial Aid Office, Bowie MD, March 2020-Present
Financial Aid Clerk
I provide consultation to student applicants regarding the status of their financial aid package. I analyze the aid packages for eligibility and determine if deadlines are met. I also perform an analysis to determine if students qualify for institutional assistance. I manage the flow of internal/external mail, requisitions and other critical business documents. I am the initial point of contact, executing the management of phone and customer walk-in traffic I evaluate and process inquiries from students regarding the financial aid process. I provide brochures, applications and other internal forms.
Old Navy Clothing Store, Lanham, MD, September 2019-Present
Sales Associate
I consistently treat all customer and employees with respect and contribute to a positive work environment. I promote loyalty by educating customer about our loyalty programs. I seek out and engage with customers to drive sales and service using suggestive selling tactics. I enhance customer experience using all omni channel offerings. I am accountable to personal goals which contribute to overall store goals and results. I support sales floor, fitting room, cash wrap, back of house, as required. I maintain a neat, clean and organized work center. I handle all customer interactions and potential issues courteously and professionally. I execute operational processes effectively and efficiently.
Stoltzfus Family Foods, Ardmore, PA, November 2018-July 2019
Baker & Customer Service Associate
I completed transactions and returns at Point of Sale (POS). I provided great customer service, actively serving customers food and beverages. I was responsible for answering the phone and taking accurate orders from customers. I prepared, baked and decorated hundreds of baked goods from scratch. I responsible for the operation of several complex baking equipment in the kitchen.
Paper Source, Ardmore, PA, November 2018�January 2019
Team Member
I engaged with store customers by providing notification on sale items, discounts and products. I responded to inquiries and questions regarding store products. I operated the cash register completing cash and credit card transactions at the POS. I also completed transactions on returned items. I was responsible for identifying trends to create displays of products through the store. I executed inventory of on hand assets.
Internal Revenue Service, Office of Enterprise Operations, New Carrollton, MD June 2018-August 2018
IT Service Transition Program Intern
I provided support for the IT change management team. The team was responsible for knowledge management and the configuration management programs. I assisted in the review of training documentation. I provided input for process improvement to content and presentation of materials in preparation for the upcoming 2019 filing season. I assisted with updates to KISAM (agency ticketing system) change management approver/user lists in support of the 2019 filing season.
K. Neal Truck and Bus Center, Hyattsville, MD
June 2017-August 2017, December 2017, June 2018-August 2018
Marketing and Business Development Intern
I coordinated and conducted public relations consultations with the company leadership, including the President, CEO, Vice President, General Manager, Executive and Sales Team. I developed a detailed SWOT (strength-weakness- opportunity-threat) analysis of 20 plus competitors to identify areas of improvement. I enhanced increased brand awareness and engagement by seventy percent by creating and posting content on all social media channels. I created and distributed promotional materials at company events. I managed online reputation by getting verified and maintaining actively on Google My Business. I created and distributed weekly internal email campaigns to keep employees educated, engaged and motivated. I developed and implemented the �Mystery Caller Program� to ensure superior customer service. I planned and attended annual �Sales Blitz�, one of the biggest events for the company to increase awareness and dealer sales. I presented a developed social media strategy to the company leadership, President, CEO, Vice President, General Manager and Executives. I created and integrated the internal social media policy for employees.
Internal Revenue Service Office of Communications, Washington, DC June 2017-August 2017
Social Media Intern
I drafted and scheduled daily tweets on Hootsuite for the IRS twitter account. I participated in organizing YouTube casting auditions for IRS.gov YouTube videos. I operated camera equipment during the YouTube video auditions. I auditioned for the YouTube casting call, reading a script from the teleprompter.
Internal Revenue Service -Office of Appeals, Washington, DC June 2016-August 2016
Summer Intern
I created a access database from deriving information from a excel spreadsheet training plan. I organized a plan for travel budgets and vouchers. I attended meetings and consolidated the meeting minutes and notes for distribution to the office staff.
Chick fil A Restaurant, Bowie, MD June 2015-August 2015 & June 2016-August 2016
Team Member
I provided excellent customer service by taking order and executing cash and credit card payments. I prepared food and drinks for customers. I reconciled the register at the end of my shift.
LaSalle University Ministry and Service Office, Philadelphia, PA September 2015-May 2016
Office Assistant
I organized office documents. I secured and processed the deposit of checks. I answered and routed phone calls.
Other Job Related Skills� Computer Microsoft Office, Word Excel PowerPoint Access. Social Media � Facebook and FB Marketplace, Instagram Twitter, Snapchat, LinkedIn, Hootsuite, Google My Business.