D. Veronica Navarro Resume
D. Veronica Navarro
Daly City, CA
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Objective:
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business. I am also eager to
learn new skills along with business and technological advancements where I may use my work skills and talents, to make a
positive contribution to an organization that rewards loyalty, hard work, dependability, and positive results in a team
environment.
Summary of Qualifications/ Skills
• Strong leadership background, team worker, detail oriented and professional
• 12 years of total work experience
• 8 years of experience in bilingual translation
• Fluent in two languages - English and Spanish (read, write and speak)
• Work experience in the hospitality, IT industry, and Medical-Legal (Workers’ Compensation)
• Excellent grasping power and effective at multi-tasking
• 10 years of Assisting clients and patients as receptionist and provide administrative support to staff
• Experience working with populations diverse in gender, sexual orientation, and ethnicity
• Experienced with MS Office applications including Outlook, Word, PowerPoint and Excel, social media
• Proficient with computers (MACs and Windows)
• Experience with FileMaker Pro and data processing programs
• Experience arranging events, meetings, and managing calendars
• Organized and managed event with bay area brokers, San Francisco Chamber of Commerce and Oakland Chamber of
Commerce
• 10 years of volunteer work with Rock of Salvation Family Centre
Work Experience
Medical Set- Aside (MSA) / Life Care Plan (LCP) Analyst Coordinator
Med Link - San Francisco, CA
May 2014 to Present
San Francisco, CA
• Prepares folders for all new cases, paper file and virtual file, Maintains all files organized and up to date
• Adds, edits all cases to database on a daily basis (FileMaker Pro)
• Scans all Medical Records and organizes virtual file; downloads all medical history using Maverick, converts files
• Prepares all documents for Medical Records Abstractor, Registered Nurse and Certified Nurse Life Care Planner
• Follows through to make sure all reports are received and completed by each individual
• Contact all Attorneys requesting additional information or additional records
• Contacts CMS and Social Security requesting status of claims and follow ups on submissions
• Works with Word, Excel, PowerPoint, Adobe on a daily basis
• Schedules all Home Health Care meeting with the Facilities and the claimant
• Confirms all scheduled appointments, when needed translates to Spanish speaking claimants
• Binds and mails all completed reports to corresponding parties, and generates invoices
• Codes all Industrial Diagnosis and conditions using ICD 9 , ICD 10codes
• Keeps track of all authorization forms and makes sure they are all updated
• Reports claims to CMS and prepares online submissions
• Conducts all Lien investigation Reports
• Prepares all presentations for doctors including seminars and lectures
• Assists with IT troubleshooting and any related issues
• Works hand in hand with CEO arranging a DWC (Division of Workers’ Comp) approved seminar for doctors, allowing them
to receive QME (Qualified Medical Evaluation) hours
• Assists with managing the collections process
Medical-Legal Scheduling Coordinator
Med Link - San Francisco, CA
September 2018 to Present
San Francisco, CA
• Manage Appointments and schedules in a fast-paced environment for 30+ medical-legal expert doctors with
multiple specialties, primarily Workers’ compensation, retirement disability, long-term disability, and fitness for
duty
• Provides excellent customer service during interactions with doctors, patients, lawyers, and claims specialists within the
Med-legal community
• Coordinates inside marketing and sales support for attorneys, insurance companies and other groups
• Coordinates and interacts with staff from multiple satellite office locations and diagnostic testing facilities
• Manages and confirms appointments with patients and clients, including interpreters and transportation
• Manages office Operations procedures and administration tasks
• Conducts all time sensitive authorization form and report follow ups with patients’ doctors and attorneys
Senior Client Service Representative
Regus Management Group - San Francisco, CA
July 2012 to April 2014
San Francisco, CA
• Processed all AP transactions; including coding and scanning invoices as applicable
• Served as first point of contact for customers regarding Accounts Receivable
• Maintained and reached Regus AR standards by being at 5 or less late accounts by the end of the month.
• Scanned checks and processed credit card charges
• Answered customer questions regarding invoices and resolves disputes, issued credits in a timely manner
• Conducted Quarterly Financial Audit and as well as monthly cost recharges
• The primary backup for the General Manager as well as the trainer and mentor for new Client Service Representatives in the
centre
• Was selected to open a new centre (first NCO in over 7 years). And Successfully opened new profitable location
• Organized and managed event with bay area brokers, San Francisco Chamber of Commerce and Oakland
• Managed to successfully correct AR issues and meet goals at second new centre (over 100 accounts)
• Assisted with managing the collections process
• Conducted centre tours as back up to General Manager
• Liaison with Property Manager for additional centre and client needs
• Worked directly with the Area Director and gathers all information from managers for all quarterly reports
• Conducted tours for prospects and brokers, provided prices and quoted for services
• Assisted Manager in entering all leads to Pivotal, Followed up with leads and scheduled tours
• Assisted with marketing for the new location by creating flyers, notifying brokers of promotions, going to
neighbouring locations and posting flyers.
• Visited co-working facilities and gathered pricing information and put together a report for the Area Director
• Maintained all broker rosters up to date for Area Sales Managers
• Conducted phone screenings and interviews for new hires and prepared paperwork and trained new hires
Client Service Representative II/ Floater
Regus Management Group - San Francisco, CA
November 2010 to July 2012
San Francisco, CA
• Responsible for day-to-day operations of the centre: Meeting Room and Office set up, supply orders, organizing and
delivering all packages and mail
• Meet and greet prospects and clients
• IT and telecom troubleshooting, programming phones, updating Meridian mail and Datapulse call accounting
• Work with Sales team to ensure office space is up to market standards
• Developed close professional relationships with customers
• Managed all incoming and outgoing mail and package deliveries
• Assisted in collecting Sales Forecast and putting together spreadsheets for Area Director
• Assisted with new hire training
Education
Bachelor of Arts in Management
Golden Gate University - San Francisco, CA
March 2015 to 2019
Associate of Applied Science in Medical Office Administration
Heald College of San Francisco
January 2010 to April 2013
City College of San Francisco
August 2008 to January 2010
D. Veronica Navarro
Daly City, CA
------------
------------
Objective:
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business. I am also eager to
learn new skills along with business and technological advancements where I may use my work skills and talents, to make a
positive contribution to an organization that rewards loyalty, hard work, dependability, and positive results in a team
environment.
Summary of Qualifications/ Skills
• Strong leadership background, team worker, detail oriented and professional
• 12 years of total work experience
• 8 years of experience in bilingual translation
• Fluent in two languages - English and Spanish (read, write and speak)
• Work experience in the hospitality, IT industry, and Medical-Legal (Workers’ Compensation)
• Excellent grasping power and effective at multi-tasking
• 10 years of Assisting clients and patients as receptionist and provide administrative support to staff
• Experience working with populations diverse in gender, sexual orientation, and ethnicity
• Experienced with MS Office applications including Outlook, Word, PowerPoint and Excel, social media
• Proficient with computers (MACs and Windows)
• Experience with FileMaker Pro and data processing programs
• Experience arranging events, meetings, and managing calendars
• Organized and managed event with bay area brokers, San Francisco Chamber of Commerce and Oakland Chamber of
Commerce
• 10 years of volunteer work with Rock of Salvation Family Centre
Work Experience
Medical Set- Aside (MSA) / Life Care Plan (LCP) Analyst Coordinator
Med Link - San Francisco, CA
May 2014 to Present
San Francisco, CA
• Prepares folders for all new cases, paper file and virtual file, Maintains all files organized and up to date
• Adds, edits all cases to database on a daily basis (FileMaker Pro)
• Scans all Medical Records and organizes virtual file; downloads all medical history using Maverick, converts files
• Prepares all documents for Medical Records Abstractor, Registered Nurse and Certified Nurse Life Care Planner
• Follows through to make sure all reports are received and completed by each individual
• Contact all Attorneys requesting additional information or additional records
• Contacts CMS and Social Security requesting status of claims and follow ups on submissions
• Works with Word, Excel, PowerPoint, Adobe on a daily basis
• Schedules all Home Health Care meeting with the Facilities and the claimant
• Confirms all scheduled appointments, when needed translates to Spanish speaking claimants
• Binds and mails all completed reports to corresponding parties, and generates invoices
• Codes all Industrial Diagnosis and conditions using ICD 9 , ICD 10codes
• Keeps track of all authorization forms and makes sure they are all updated
• Reports claims to CMS and prepares online submissions
• Conducts all Lien investigation Reports
• Prepares all presentations for doctors including seminars and lectures
• Assists with IT troubleshooting and any related issues
• Works hand in hand with CEO arranging a DWC (Division of Workers’ Comp) approved seminar for doctors, allowing them
to receive QME (Qualified Medical Evaluation) hours
• Assists with managing the collections process
Medical-Legal Scheduling Coordinator
Med Link - San Francisco, CA
September 2018 to Present
San Francisco, CA
• Manage Appointments and schedules in a fast-paced environment for 30+ medical-legal expert doctors with
multiple specialties, primarily Workers’ compensation, retirement disability, long-term disability, and fitness for
duty
• Provides excellent customer service during interactions with doctors, patients, lawyers, and claims specialists within the
Med-legal community
• Coordinates inside marketing and sales support for attorneys, insurance companies and other groups
• Coordinates and interacts with staff from multiple satellite office locations and diagnostic testing facilities
• Manages and confirms appointments with patients and clients, including interpreters and transportation
• Manages office Operations procedures and administration tasks
• Conducts all time sensitive authorization form and report follow ups with patients’ doctors and attorneys
Senior Client Service Representative
Regus Management Group - San Francisco, CA
July 2012 to April 2014
San Francisco, CA
• Processed all AP transactions; including coding and scanning invoices as applicable
• Served as first point of contact for customers regarding Accounts Receivable
• Maintained and reached Regus AR standards by being at 5 or less late accounts by the end of the month.
• Scanned checks and processed credit card charges
• Answered customer questions regarding invoices and resolves disputes, issued credits in a timely manner
• Conducted Quarterly Financial Audit and as well as monthly cost recharges
• The primary backup for the General Manager as well as the trainer and mentor for new Client Service Representatives in the
centre
• Was selected to open a new centre (first NCO in over 7 years). And Successfully opened new profitable location
• Organized and managed event with bay area brokers, San Francisco Chamber of Commerce and Oakland
• Managed to successfully correct AR issues and meet goals at second new centre (over 100 accounts)
• Assisted with managing the collections process
• Conducted centre tours as back up to General Manager
• Liaison with Property Manager for additional centre and client needs
• Worked directly with the Area Director and gathers all information from managers for all quarterly reports
• Conducted tours for prospects and brokers, provided prices and quoted for services
• Assisted Manager in entering all leads to Pivotal, Followed up with leads and scheduled tours
• Assisted with marketing for the new location by creating flyers, notifying brokers of promotions, going to
neighbouring locations and posting flyers.
• Visited co-working facilities and gathered pricing information and put together a report for the Area Director
• Maintained all broker rosters up to date for Area Sales Managers
• Conducted phone screenings and interviews for new hires and prepared paperwork and trained new hires
Client Service Representative II/ Floater
Regus Management Group - San Francisco, CA
November 2010 to July 2012
San Francisco, CA
• Responsible for day-to-day operations of the centre: Meeting Room and Office set up, supply orders, organizing and
delivering all packages and mail
• Meet and greet prospects and clients
• IT and telecom troubleshooting, programming phones, updating Meridian mail and Datapulse call accounting
• Work with Sales team to ensure office space is up to market standards
• Developed close professional relationships with customers
• Managed all incoming and outgoing mail and package deliveries
• Assisted in collecting Sales Forecast and putting together spreadsheets for Area Director
• Assisted with new hire training
Education
Bachelor of Arts in Management
Golden Gate University - San Francisco, CA
March 2015 to 2019
Associate of Applied Science in Medical Office Administration
Heald College of San Francisco
January 2010 to April 2013
City College of San Francisco
August 2008 to January 2010