CV
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CV

Personal Statement

I am currently looking for the next opportunity within a head office environment. In my last role I worked as a Case Handler/Administrator at Medical and Professional Services (MAPS). During my time at MAPS I worked alongside Thompsons Solicitors assisting them with ongoing cases relating to personal injury and clinical negligence. My time at Medical and Professional Services has given me a thorough insight into the legal sector and has enhanced my knowledge on GDPR regulations. Throughout my time here I learnt to work efficiently under tight deadlines and tailored my skills to deal with complicated queries.

I am a committed and reliable worker and I thoroughly enjoy being part of a team, which allows me to contribute and share innovative ideas. I am organised, punctual and self-motivated, always willing to work to the best of my ability and strive for the highest standards.

I am a fast learner with an analytical mindset and intermediate computer knowledge, competent in all of Microsoft Office from experience. Throughout University and previous roles I have been able to cultivate excellent transferable skills, such as written and verbal communication and time management.

Education and Courses

BA Hons in English Literature
University of Brighton 2012-2015 Grade 2:2

4 A-Levels: English Literature, Government & Politics, Sociology and Drama
Queen Elizabeth Girls’ School 2010-2012 Grade B-C

10 GCSEs (including Maths, Science and English)
Queen Elizabeth Girls’ School 2005-2010 Grade A-C

Attention to Detail Course (2019), Assertiveness Course (2019), Customer Services Course (2018)

Career History

Case Handler at Medical and Professional Services (MAPS)
August 2017 – December 2019

• Worked with Thompsons Solicitors in a legal environment assisting with their cases
• Knowledge and understanding of GDPR regulations
• Promoted after five months, giving me increased responsibility
• Assisted with new business ventures with external solicitors
• Efficient time management and allocation of workload to meet and maintain KPI’s
• Assisted with internal initiatives such as training four new starters, having written quick reference help guides
• Spellcheck colleagues emails and have been praised for my attention to detail
• Confident and vocal in sharing process improvement ideas
• Day to day use of Microsoft office – word, excel, outlook
• Processing invoices
• Monthly audits for the last three months have been 99% +


Exam Invigilator at The Heartlands High School
June 2017 – July 2017

• Supervised smaller groups of children with learning difficulties
• Effectively used Microsoft excel for organisational purposes


Operations Administrator at The Utility Warehouse
April 2016 – February 2017

• Attended courses in professionalism when composing emails
• Handled calls
• Customer services – client and third party supplier based
• 100% on quality checks
• Everyday use of spreadsheets / Microsoft excel


Retail Sales assistant at Fenwicks’ Department Store
August 2014 – February 2016

• Endorsed product awareness/commercial understanding
• Cashed up tills, strong numerical skills
• Face to face customer service
• Learned to work in retail environment

Volunteering and Charity Work
May 2012– July 2012

• Helped children with their literacy skills at a local primary school
• Worked at an elderly people’s home assisting patients with Dementia
• Short-term placement at the British Heart Foundation

References available on request