Customer Services
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Customer Services


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"Objective
Customer service professional with 15+ years of experience seeking a challenging and professional position within a company that capitalizes upon my previous experience as a customer service representative and can offer an opportunity for advancement."
Ability Summary
"Excellent communication, analytical, and problem solving skills.
Knowledgeable in Microsoft Office – Excel, Word, and PowerPoint.
Type 50 WPM; good 10-key skills; strong data entry experience.
Utilized Quicken and QuickBooks for reconciling accounts, accounts receivable and payable.
"
Employment History
Recovery Specialist
01/2017 - 06/2018 Signature Performance Omaha, NE
"Interacted with customers to provide information in response to inquiries about products and services.
Handled and resolved complaints to the satisfaction of the customer.
Maintained quality customer service even when dealing with difficult customers.
Kept records of interactions with customers including inquiries and solutions."
Customer Care Representative
10/2004 - 12/2016 Early Out Services Omaha, NE
"Received and made calls in regards to past due medical bills for Children's Hospital.
Set up payment plans, coordinated payment and past due reminders.
Recommended accounts for bad debt placement, de-escalation, and resolved customer disputes.
Complied with HIPAA standards in all patient documentation and interactions to ensure confidentiality. "
Collection Specialist
01/2004 - 09/2004 Omnium World Wide Omaha, NE
"Received inbounds and outbound telephone calls for KCI regarding overdue accounts.
Assisted customer with statements, payments, and insurance inquiries.
Deescalated intense customer calls and resolved issues in order to retain customers’ satisfaction.
Followed federal and state laws dealing with debt collection. "
Education and Training