Customer Service Support
Cherylene Dizon-Hill
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SUMMARY As a member of the Customer Service Team I have proven of providing excellent service in supporting the Customer Service and Sales Team in reaching their goals and objectives. Outstanding customer service skills along with the ability to multi-task, meet strict deadlines and an independent thinker who is also a team player.
EXPERIENCE
Covia Corp., Woodlands TX June 2012 to Nov. 2019
Customer Service Support/ Data Entry
• Process and enter frac sand and resin orders for oil field service companies in a timely manner
• Support Area Account Managers and Inside Sales Managers on daily activities – regular and expedited orders, bill of ladings, load reports, credit and rebills
• Confirm all truck shipments daily
• Work with Accounting and Credit departments in the process of reviewing and resolving customer-billing issues
• Contact customers to ensure accuracy of contact information, expected delivery date and price, for each order
• Analyze and resolve customer complaints, questions or concerns
Checkpoint Systems, Houston, TX Oct. 2006 to Dec. 2011
Customer Service Representative
• Enter and confirm receipt of orders with domestic and global print shops for retail industry
• Responded and resolved high volume international and domestic email and phone inquiries
• Investigated and resolved quantity shortage, billing discrepancies and adjustment to invoices
• Coordinated with Account Managers, vendors and manufacturing sites in multiple states and countries in resolving issues
• Assisted clients with completing an account application and provided overview presentation of on-line ordering system
Gurwitch Products (Laura Mercier), Sugarland, TX Oct. 2005 to Sept 2006
Data Entry Clerk
• Received and processed daily orders from field and account managers
• Followed-up on orders and researched status through invoicing and tracking information
• Responded to high volume of emails internal and external
• Updated field and account managers on merchandise inventory levels and potential issues affecting timing of order deliveries
Neiman Marcus, Houston, TX Mar. 1996 to Aug. 2005
Clerical/Coordinator
• Built and maintained strong relationships with product buyers
• Provided sales support to sales associates
• Assisted with merchandising, visual floor presentation and product assembly for department operation.
• Performed bookkeeping to provide reports on overall sales and sale per customer.
• Recipient “2004 Neiman’s Outstanding Sales Support Award
EDUCATION
Bachelors of Science in Business Administration
Angeles City, Philippines
TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint, JD Edwards
Cherylene Dizon-Hill
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SUMMARY As a member of the Customer Service Team I have proven of providing excellent service in supporting the Customer Service and Sales Team in reaching their goals and objectives. Outstanding customer service skills along with the ability to multi-task, meet strict deadlines and an independent thinker who is also a team player.
EXPERIENCE
Covia Corp., Woodlands TX June 2012 to Nov. 2019
Customer Service Support/ Data Entry
• Process and enter frac sand and resin orders for oil field service companies in a timely manner
• Support Area Account Managers and Inside Sales Managers on daily activities – regular and expedited orders, bill of ladings, load reports, credit and rebills
• Confirm all truck shipments daily
• Work with Accounting and Credit departments in the process of reviewing and resolving customer-billing issues
• Contact customers to ensure accuracy of contact information, expected delivery date and price, for each order
• Analyze and resolve customer complaints, questions or concerns
Checkpoint Systems, Houston, TX Oct. 2006 to Dec. 2011
Customer Service Representative
• Enter and confirm receipt of orders with domestic and global print shops for retail industry
• Responded and resolved high volume international and domestic email and phone inquiries
• Investigated and resolved quantity shortage, billing discrepancies and adjustment to invoices
• Coordinated with Account Managers, vendors and manufacturing sites in multiple states and countries in resolving issues
• Assisted clients with completing an account application and provided overview presentation of on-line ordering system
Gurwitch Products (Laura Mercier), Sugarland, TX Oct. 2005 to Sept 2006
Data Entry Clerk
• Received and processed daily orders from field and account managers
• Followed-up on orders and researched status through invoicing and tracking information
• Responded to high volume of emails internal and external
• Updated field and account managers on merchandise inventory levels and potential issues affecting timing of order deliveries
Neiman Marcus, Houston, TX Mar. 1996 to Aug. 2005
Clerical/Coordinator
• Built and maintained strong relationships with product buyers
• Provided sales support to sales associates
• Assisted with merchandising, visual floor presentation and product assembly for department operation.
• Performed bookkeeping to provide reports on overall sales and sale per customer.
• Recipient “2004 Neiman’s Outstanding Sales Support Award
EDUCATION
Bachelors of Science in Business Administration
Angeles City, Philippines
TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint, JD Edwards