Customer service/ sales
Brian K. Reid
9115 Barrick St
Fairfax, VA 22031
Phone: ------------
Email: ------------
OBJECTIVE
I am a seeking a membership customer service/sales position with a club that believes in excellence. A club that strives to reach a standard beyond the norm. A company who provides outstanding member/ customer service and amenities that members want, appreciate, and desreve. My objective is to be an extension of the club - to help to ensure the club's objectives are met and all quota’s and objectives are achieved.
ONELIFE FITNESS, BALLSTON, VIRGINIA
Membership Consultant, 2017 to present
Recruitment and retention of members
Generating new leads by various mediums
Achieved #1 salesperson among 30 locations during contest Jamaica
Received several awards for ensuring my club was #1 throughout the area
Recognize as top performer throughout the company
PHEAA, HARRISBURG, PENNSYLVANIA
Loan Counselor, 2015 to 2016
Handle continuous incoming calls pursuant to all student loan inquiries
Advise student loan customers of all activities and actions pursuant to their loans
Offer various options for repayment or deferment of student loans
Perform all payments, adjustments, etc., concerning all activities to existing accounts
GOLD KEY RESORTS, VIRGINIA BEACH, VIRGINIA
Concierge/Sales Counselor, 2011- 2014, ( 2002- 2004, 2007 -2009)
Trained all employees on sales techniques
Implemented new procedures to improve sales
Provided motivational techniques to enhance team productivity
Utilized prospecting, lead generation, data base, social mediums, etc., to secure sales
Secured top producer plateau after first month of employment
Honored as member of the Elite Club
2020 VERIZON/FIOS, VIRGINIA BEACH, VIRGINIA
Sales Rep, 2009-2010
Advised and sold Verizon FIOS to new and existing wireless customers
Performed comprehensive analysis of current media bundle vs FIOS media bundle and created appropriate bundle plan based on customers needs.
Provided on going customer service to all new accounts
Maintained knowledge of field, with consistent and frequent online training
BETTER BUSINESS BUREAU, WASHINGTON, D.C.
Membership Consultant, October 2006-2007
Sold BBB memberships to local and regional businesses
Met membership quotas on a consistent basis via prospecting, lead generation, etc.
Utilized business to business sales skills to secure larger memberships
Secured largest membership sale during my tenure
MBA MANAGEMENT, STERLING, VIRGINIA
Civil Engineer Recruiter, 2005- 2006
Recruited top tier engineers via, prospecting, generating leads, data bases, online social mediums, etc.
Utilized interpersonal skills, field knowledge and comprehensive skills to interview and prepare new candidates for potential openings and interviews
Acknowledged as sole recruiter to place civil engineers independently
Established new recruiting market in North Carolina for MBA Management
PCS ONE/OMNI POINT, HARRISBURG, PENNSYLVANIA
Sales Representative. 2000- 2001
Educated customers on appropriate wireless cellular devices and plans
Secured wireless accounts aggressively
Earned top sales associate award for Harrisburg location
Provided on going customer care for existing accounts
EDUCATION: HAMPTON UNIVERSITY; GRADUATED CUM LAUDE, WITH A B.A. IN PSYCHOLOGY
Brian K. Reid
9115 Barrick St
Fairfax, VA 22031
Phone: ------------
Email: ------------
OBJECTIVE
I am a seeking a membership customer service/sales position with a club that believes in excellence. A club that strives to reach a standard beyond the norm. A company who provides outstanding member/ customer service and amenities that members want, appreciate, and desreve. My objective is to be an extension of the club - to help to ensure the club's objectives are met and all quota’s and objectives are achieved.
ONELIFE FITNESS, BALLSTON, VIRGINIA
Membership Consultant, 2017 to present
Recruitment and retention of members
Generating new leads by various mediums
Achieved #1 salesperson among 30 locations during contest Jamaica
Received several awards for ensuring my club was #1 throughout the area
Recognize as top performer throughout the company
PHEAA, HARRISBURG, PENNSYLVANIA
Loan Counselor, 2015 to 2016
Handle continuous incoming calls pursuant to all student loan inquiries
Advise student loan customers of all activities and actions pursuant to their loans
Offer various options for repayment or deferment of student loans
Perform all payments, adjustments, etc., concerning all activities to existing accounts
GOLD KEY RESORTS, VIRGINIA BEACH, VIRGINIA
Concierge/Sales Counselor, 2011- 2014, ( 2002- 2004, 2007 -2009)
Trained all employees on sales techniques
Implemented new procedures to improve sales
Provided motivational techniques to enhance team productivity
Utilized prospecting, lead generation, data base, social mediums, etc., to secure sales
Secured top producer plateau after first month of employment
Honored as member of the Elite Club
2020 VERIZON/FIOS, VIRGINIA BEACH, VIRGINIA
Sales Rep, 2009-2010
Advised and sold Verizon FIOS to new and existing wireless customers
Performed comprehensive analysis of current media bundle vs FIOS media bundle and created appropriate bundle plan based on customers needs.
Provided on going customer service to all new accounts
Maintained knowledge of field, with consistent and frequent online training
BETTER BUSINESS BUREAU, WASHINGTON, D.C.
Membership Consultant, October 2006-2007
Sold BBB memberships to local and regional businesses
Met membership quotas on a consistent basis via prospecting, lead generation, etc.
Utilized business to business sales skills to secure larger memberships
Secured largest membership sale during my tenure
MBA MANAGEMENT, STERLING, VIRGINIA
Civil Engineer Recruiter, 2005- 2006
Recruited top tier engineers via, prospecting, generating leads, data bases, online social mediums, etc.
Utilized interpersonal skills, field knowledge and comprehensive skills to interview and prepare new candidates for potential openings and interviews
Acknowledged as sole recruiter to place civil engineers independently
Established new recruiting market in North Carolina for MBA Management
PCS ONE/OMNI POINT, HARRISBURG, PENNSYLVANIA
Sales Representative. 2000- 2001
Educated customers on appropriate wireless cellular devices and plans
Secured wireless accounts aggressively
Earned top sales associate award for Harrisburg location
Provided on going customer care for existing accounts
EDUCATION: HAMPTON UNIVERSITY; GRADUATED CUM LAUDE, WITH A B.A. IN PSYCHOLOGY