Customer service/ sales
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Customer service/ sales

Brian K. Reid


9115 Barrick St

Fairfax, VA 22031

Phone: ------------

Email: ------------

OBJECTIVE


I am a seeking a membership customer service/sales position with a club that believes in excellence. A club that strives to reach a standard beyond the norm. A company who provides outstanding member/ customer service and amenities that members want, appreciate, and desreve. My objective is to be an extension of the club - to help to ensure the club's objectives are met and all quota’s and objectives are achieved.  



   

    ONELIFE FITNESS, BALLSTON, VIRGINIA

    Membership Consultant, 2017 to present


Recruitment and retention of members

Generating new leads by various mediums

Achieved #1 salesperson among 30 locations during contest Jamaica

Received several awards for ensuring my club was #1 throughout the area

Recognize as top performer throughout the company


             PHEAA, HARRISBURG, PENNSYLVANIA

            Loan Counselor, 2015 to 2016


Handle continuous incoming calls pursuant to all student loan inquiries

Advise student loan customers of all activities and actions pursuant to their loans

Offer various options for repayment or deferment of student loans

Perform all payments, adjustments, etc., concerning all activities to existing accounts                                                            

            


GOLD KEY RESORTS, VIRGINIA BEACH, VIRGINIA

    Concierge/Sales Counselor, 2011- 2014, ( 2002- 2004, 2007 -2009)


Trained all employees on sales techniques

Implemented new procedures to improve sales

Provided motivational techniques to enhance team productivity

Utilized prospecting, lead generation, data base, social mediums, etc., to secure sales

Secured top producer plateau after first month of employment

Honored as member of the Elite Club

      


    2020 VERIZON/FIOS, VIRGINIA BEACH, VIRGINIA

    Sales Rep, 2009-2010


Advised and sold Verizon FIOS to new and existing wireless customers

Performed comprehensive analysis of current media bundle vs FIOS media bundle and created appropriate bundle plan based on customers needs.

Provided on going customer service to all new accounts

Maintained knowledge of field, with consistent and frequent online training





BETTER BUSINESS BUREAU, WASHINGTON, D.C.

Membership Consultant, October 2006-2007


Sold BBB memberships to local and regional businesses

Met membership quotas on a consistent basis via prospecting, lead generation, etc.

Utilized business to business sales skills to secure larger memberships

Secured largest membership sale during my tenure



MBA MANAGEMENT, STERLING, VIRGINIA

Civil Engineer Recruiter, 2005- 2006


Recruited top tier engineers via, prospecting, generating leads, data bases, online social mediums, etc.

Utilized interpersonal skills, field knowledge and comprehensive skills to interview and prepare new candidates for potential openings and interviews

Acknowledged as sole recruiter to place civil engineers independently

Established new recruiting market in North Carolina for MBA Management



PCS ONE/OMNI POINT, HARRISBURG, PENNSYLVANIA

Sales Representative. 2000- 2001


Educated customers on appropriate wireless cellular devices and plans

Secured wireless accounts aggressively

Earned top sales associate award for Harrisburg location

Provided on going customer care for existing accounts









EDUCATION: HAMPTON UNIVERSITY; GRADUATED CUM LAUDE, WITH A B.A. IN PSYCHOLOGY