Customer Service Resume
Elyse Steinbrecher
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675 Margaret St, San Jose, CA 95112
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SUMMARY
Detailed oriented, self-driven, and dedicated customer service representative who thrives in high pressure, fast paced work environments and in cross-functional teams. Proficient in using a wide range of technical equipment, including cameras, lenses, lighting, photography software and the Microsoft office suite. Able to efficiently work on tight deadlines and communicate clearly with clients and teammates on project specifications and goals. Native efficiency in English and Albanian, conversational efficiency in German.
Core competencies include:
Effective and Open Communication - Business Management - Quality Customer Service and Retention- Conflict Resolution - Service Oriented - Energetic Work Attitude
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PROFESSIONAL EXPERIENCE
[BE] SOCIAL Dress Boutique Operations/Office Manager August 2017- March 2018
Columbus, OH
? Hired, trained and managed a team of employees to successfully maintain store and provide excellent customer service while meeting specified sales goals.
? Maximized profitability, order, inventory management, and coordinated with buying and merchandising.
? Managed social media platforms for marketing of products to customer base.
? Extensive knowledge of high end designer prom and pageant dresses, high fashion boutique designers and high end jewelry.
? Streamlined operation policies, POS training and inventory control.
Owner and Freelance Photographer at Elyse Steinbrecher Photography June 2015- Present
Columbus, OH
? Earned and maintained positive reputation of excellent customer service and quality work while utilizing various marketing strategies to gain and maintain client business and trust.
? Conducted numerous consultation meetings with clients pre and post session in order to establish rapport, encourage communication and provide the best service and product possible.
? Networked with local professionals including photographers, event planners and vintage rental & sale companies to discuss local business activity while planning and executing special large scale events for photographer and model education and collaboration.
? Researched and implemented effective brand exposure techniques and client interaction through social media platforms such as Facebook, Pinterest, Twitter and Instagram
? Capture images according to set composition and shoot poses in a natural manner by instructing photographic subjects on how to carry themselves during the shoot..
? Edited photography images to enhance them using a variety of software and techniques.
Customer Service Representative (Telecommunications) at Safelite AutoGlass March 2014- June 2015
Columbus, OH
? Engages with customers, insurance agents, and/or auto glass shops by phone.
? Accurately enters claim information electronically to resolve customer issues quickly and de-escalate situations.
? Communicate with the insurance companies to verify the customer’s coverage and deductible and relays the information to the customer.
? Proactively identifies and schedules service with an auto glass provider of the customer’s choice to repair their damage quickly and conveniently.
? Actively listens to the customer’s description of the damage and assesses the level of repair needed.
? Enhance customer delight by utilizing auto glass knowledge and expertise to consistently select the appropriate part for repair.
Waitress/Server, The Blackwell Inn Bistro 2110 August 2013- March 2014
Campus Safety Student Worker, Azusa Pacific University August 2012-May 2013
Azusa, California
? Provided security and customer service for the students, faculty and university through foot-patrols, perimeter patrols, shuttle service, and safety escorts.
? Dispatch trained- communicated with all officers on the field, logged officers activity on the computer, answered all incoming calls, coordinated all employees shifts, contacted emergency units such as fire station and 911 when necessary and monitored cameras while writing concise and detailed reports of occurrences.
? Took and edited headshots of all student workers and staff members of Campus Safety.
? Architecturally designed current Campus Safety offices for a proposal.
________________________________________
TECHNICAL SKILLS
Proficient in Adobe Photoshop & Lightroom - Excel - Word- PowerPoint - Publisher - Google Sketchup - DSLR cameras & lenses
EDUCATION
Studied for Bachelors of Art’s in Global Studies
Azusa Pacific University, Azusa, CA August 2011-May 2013
Pursuing a Bachelors of Art’s in Criminal Justice and Security Intelligence August 2013- Ongoing
Ohio State University, Columbus, OH
? Anti terrorism tactics & terrorist attack prevention • National Security Protocols • Human, Weapon and Drug trafficking prevention tactics • Weapons of Mass Destruction utilization and prevention •Analysis of Criminal Behavior • Concepts of Forensic Science • Abnormal Psychology • Statistical data analysis and comparison of various demographic groups.
Law Enforcement Intern at The Columbus Police Headquarters (Cold Case Unit) January- April 2014
Columbus, OH
? Reviewed and organized specified cold case files.
? Gained experience of the department by going on educational outing and touring The Columbus police crime lab, BCI (bureau of criminal investigations, state lab), crime scene search unit (CSSU), the police academy, and The Columbus police property room.
? Learned the day-to-day workings and procedures of various departments and offices.
? Worked with detectives and teammates to solve case problems, case file issues and find missing data.
LEADERSHIP
English Teacher, “The Cambridge Language School” October 2010-May 2011
Prishtina, Kosovo
? Taught students from ages 11-15 years old to read, understand, write and speak the English Language.
? Maintained an organized, educational and interactive classroom experience to young adults.
Translator and Volunteer, Various Humanitarian Organizations Summers 2008-2012
Peja and Prishtina, Kosovo
? European Christian Mission (ECM) - Translated programs, songs, studies and stories as well as orally translated for teams working with children and teenagers.
? Kosovo Support Group- Translated for Children’s and women’s programs as well as for visits to families from SOS Kinderdorf (an orphanage).
? Volunteered in orphanages to provide childcare and bonding for infants without parents.
? Volunteered in the reconstruction and renovation of homes, schools and community centers.
Elyse Steinbrecher
------------
------------
675 Margaret St, San Jose, CA 95112
------------
________________________________________
SUMMARY
Detailed oriented, self-driven, and dedicated customer service representative who thrives in high pressure, fast paced work environments and in cross-functional teams. Proficient in using a wide range of technical equipment, including cameras, lenses, lighting, photography software and the Microsoft office suite. Able to efficiently work on tight deadlines and communicate clearly with clients and teammates on project specifications and goals. Native efficiency in English and Albanian, conversational efficiency in German.
Core competencies include:
Effective and Open Communication - Business Management - Quality Customer Service and Retention- Conflict Resolution - Service Oriented - Energetic Work Attitude
________________________________________
PROFESSIONAL EXPERIENCE
[BE] SOCIAL Dress Boutique Operations/Office Manager August 2017- March 2018
Columbus, OH
? Hired, trained and managed a team of employees to successfully maintain store and provide excellent customer service while meeting specified sales goals.
? Maximized profitability, order, inventory management, and coordinated with buying and merchandising.
? Managed social media platforms for marketing of products to customer base.
? Extensive knowledge of high end designer prom and pageant dresses, high fashion boutique designers and high end jewelry.
? Streamlined operation policies, POS training and inventory control.
Owner and Freelance Photographer at Elyse Steinbrecher Photography June 2015- Present
Columbus, OH
? Earned and maintained positive reputation of excellent customer service and quality work while utilizing various marketing strategies to gain and maintain client business and trust.
? Conducted numerous consultation meetings with clients pre and post session in order to establish rapport, encourage communication and provide the best service and product possible.
? Networked with local professionals including photographers, event planners and vintage rental & sale companies to discuss local business activity while planning and executing special large scale events for photographer and model education and collaboration.
? Researched and implemented effective brand exposure techniques and client interaction through social media platforms such as Facebook, Pinterest, Twitter and Instagram
? Capture images according to set composition and shoot poses in a natural manner by instructing photographic subjects on how to carry themselves during the shoot..
? Edited photography images to enhance them using a variety of software and techniques.
Customer Service Representative (Telecommunications) at Safelite AutoGlass March 2014- June 2015
Columbus, OH
? Engages with customers, insurance agents, and/or auto glass shops by phone.
? Accurately enters claim information electronically to resolve customer issues quickly and de-escalate situations.
? Communicate with the insurance companies to verify the customer’s coverage and deductible and relays the information to the customer.
? Proactively identifies and schedules service with an auto glass provider of the customer’s choice to repair their damage quickly and conveniently.
? Actively listens to the customer’s description of the damage and assesses the level of repair needed.
? Enhance customer delight by utilizing auto glass knowledge and expertise to consistently select the appropriate part for repair.
Waitress/Server, The Blackwell Inn Bistro 2110 August 2013- March 2014
Campus Safety Student Worker, Azusa Pacific University August 2012-May 2013
Azusa, California
? Provided security and customer service for the students, faculty and university through foot-patrols, perimeter patrols, shuttle service, and safety escorts.
? Dispatch trained- communicated with all officers on the field, logged officers activity on the computer, answered all incoming calls, coordinated all employees shifts, contacted emergency units such as fire station and 911 when necessary and monitored cameras while writing concise and detailed reports of occurrences.
? Took and edited headshots of all student workers and staff members of Campus Safety.
? Architecturally designed current Campus Safety offices for a proposal.
________________________________________
TECHNICAL SKILLS
Proficient in Adobe Photoshop & Lightroom - Excel - Word- PowerPoint - Publisher - Google Sketchup - DSLR cameras & lenses
EDUCATION
Studied for Bachelors of Art’s in Global Studies
Azusa Pacific University, Azusa, CA August 2011-May 2013
Pursuing a Bachelors of Art’s in Criminal Justice and Security Intelligence August 2013- Ongoing
Ohio State University, Columbus, OH
? Anti terrorism tactics & terrorist attack prevention • National Security Protocols • Human, Weapon and Drug trafficking prevention tactics • Weapons of Mass Destruction utilization and prevention •Analysis of Criminal Behavior • Concepts of Forensic Science • Abnormal Psychology • Statistical data analysis and comparison of various demographic groups.
Law Enforcement Intern at The Columbus Police Headquarters (Cold Case Unit) January- April 2014
Columbus, OH
? Reviewed and organized specified cold case files.
? Gained experience of the department by going on educational outing and touring The Columbus police crime lab, BCI (bureau of criminal investigations, state lab), crime scene search unit (CSSU), the police academy, and The Columbus police property room.
? Learned the day-to-day workings and procedures of various departments and offices.
? Worked with detectives and teammates to solve case problems, case file issues and find missing data.
LEADERSHIP
English Teacher, “The Cambridge Language School” October 2010-May 2011
Prishtina, Kosovo
? Taught students from ages 11-15 years old to read, understand, write and speak the English Language.
? Maintained an organized, educational and interactive classroom experience to young adults.
Translator and Volunteer, Various Humanitarian Organizations Summers 2008-2012
Peja and Prishtina, Kosovo
? European Christian Mission (ECM) - Translated programs, songs, studies and stories as well as orally translated for teams working with children and teenagers.
? Kosovo Support Group- Translated for Children’s and women’s programs as well as for visits to families from SOS Kinderdorf (an orphanage).
? Volunteered in orphanages to provide childcare and bonding for infants without parents.
? Volunteered in the reconstruction and renovation of homes, schools and community centers.