Customer Service Representative
YOLANDA C. MOORE
218 Wellington Ave.
Rochester, NY 14611
(Cell) 642-9070
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SUMMARY OF QUALIFICATIONS:
A determined Customer Service Representative with strong problem solving and technical communication skills both written and verbal. I have several years of extensive customer support experience. I would like to secure a position where my training and skills can benefit my employer.
Key skills include:
*Strong oral communication *Troubleshoot problem resolution *Training/Mentoring *Time Management Experience *Listening Comprehension *Analytical Skills
TECHNICAL SKILLS: Microsoft Windows XP, Windows 7, (Word, Excel Power point, Outlook) Remedy, VPN, Lotus Notes, Onescreen, 4C.
Professional Experience:
Monro Muffler, Rochester, NY 2017-2019
Human Resources Coordinator
* Assisted with the on-boarding process for all new hires
*Handled all new hire paperwork which requires exceptional attention to detail
*Handled personal information with the highest standard of ethics and confidentiality
*Provided excellent level of service to hiring managers via emails and phone calls
*worked independently in a fast paced environment
*data entry of all new hires of all the 1100 Monro stores
*state by state I-9 and W4 Form specialist
Kelly Services (Ortho Clinical Diagnostics) Greece, NY 2012/2015
Technical Service Representative
*Provided technical support via inbound calls for medical analyzers
*Analysis/resolution with an emphasis on first call resolution.
*Step by step extensive troubleshooting to all end users
*Proactive outbound calling for troubleshooting potential analyzer problems
*Extensive training on company devices and products
*Documented customer information and detailed problem descriptions in a call tracking software program
*Effectively created trouble tickets for second and third level technical support
UNISYS, HENRIETTA, NY 2010-2012
Help Desk/Technical Support
*Researched and responded to end users inquires via phone and email regarding technical support
*Provided knowledgeable and considerate troubleshooting to end users
*Voip training and troubleshooting
*Working on Windows operating/MS Office
Direct 2 MARKETING Sales Solution E. Rochester, NY 2007-2010
Location Manager/Sales Representative
*Effectively serviced customer needs by providing the highest level of quality
*Responsible for maintaining a professional support system for college bound students
*Responsible for maintaining revenue management monthly goals and quotas
Education
Franklin High School
SUNY Brockport College
YOLANDA C. MOORE
218 Wellington Ave.
Rochester, NY 14611
(Cell) 642-9070
------------
SUMMARY OF QUALIFICATIONS:
A determined Customer Service Representative with strong problem solving and technical communication skills both written and verbal. I have several years of extensive customer support experience. I would like to secure a position where my training and skills can benefit my employer.
Key skills include:
*Strong oral communication *Troubleshoot problem resolution *Training/Mentoring *Time Management Experience *Listening Comprehension *Analytical Skills
TECHNICAL SKILLS: Microsoft Windows XP, Windows 7, (Word, Excel Power point, Outlook) Remedy, VPN, Lotus Notes, Onescreen, 4C.
Professional Experience:
Monro Muffler, Rochester, NY 2017-2019
Human Resources Coordinator
* Assisted with the on-boarding process for all new hires
*Handled all new hire paperwork which requires exceptional attention to detail
*Handled personal information with the highest standard of ethics and confidentiality
*Provided excellent level of service to hiring managers via emails and phone calls
*worked independently in a fast paced environment
*data entry of all new hires of all the 1100 Monro stores
*state by state I-9 and W4 Form specialist
Kelly Services (Ortho Clinical Diagnostics) Greece, NY 2012/2015
Technical Service Representative
*Provided technical support via inbound calls for medical analyzers
*Analysis/resolution with an emphasis on first call resolution.
*Step by step extensive troubleshooting to all end users
*Proactive outbound calling for troubleshooting potential analyzer problems
*Extensive training on company devices and products
*Documented customer information and detailed problem descriptions in a call tracking software program
*Effectively created trouble tickets for second and third level technical support
UNISYS, HENRIETTA, NY 2010-2012
Help Desk/Technical Support
*Researched and responded to end users inquires via phone and email regarding technical support
*Provided knowledgeable and considerate troubleshooting to end users
*Voip training and troubleshooting
*Working on Windows operating/MS Office
Direct 2 MARKETING Sales Solution E. Rochester, NY 2007-2010
Location Manager/Sales Representative
*Effectively serviced customer needs by providing the highest level of quality
*Responsible for maintaining a professional support system for college bound students
*Responsible for maintaining revenue management monthly goals and quotas
Education
Franklin High School
SUNY Brockport College