Customer Service Representative
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Location: Clearwater, Florida, USA
University: St. Petersburg College
Major: Psychology

Customer Service Representative

KIERA PERRY
6465 142nd Ave N Clearwater, FL 33760 | xxx-xxx-xxxx | xxx-xxx-xxxx
Skills Summary
● Specializes in organization and order.
Demonstrates skills in team building.
Able to provide excellent customer service.
Able to collaborate with others on various projects and works well with others.
Detailed Oriented. Self-motivated.
Understands how to acquire needed resources and asks questions.

Education
High School Diploma
Pinellas Park High School
Largo, Fl
(August 2011 - June 2015)

St. Petersburg College, St. Petersburg Florida
Currently seeking Associates in Psychology
(August 2015 - present)


Experience
Customer Service Rep (Case Manager)
24-7 Intouch- Airbnb
Clearwater, FL
(June 2018 - present)
Using knowledge and experience to assess cases and build a plan to best position users to a fair and reasonable resolution
Liaising with guests and hosts on a daily basis
Ensuring proper policies and procedures are being followed
Keeping users informed and educated when any changes are made on the platform
Using reasoning and decision making
Utilizing impersonal and communication skills
Monitoring PCI compliance and AUX states



Patient Advocate
CCS Medical
Clearwater, Florida
(January 2018-June 2018)
Patient account setup, insurance verification, accurate input of patient demographics
Inbound and outbound calls in busy call center environment
Assist patients with inquiries/discrepancies/reorders of medical supplies
Handle insurance/co-insurance payments



Student
St. Petersburg College
(August 2017 -January 2018)
Took a short break from working full time to pursue a degree in Psychology

Customer Service Rep
Lincare Holdings
Clearwater, Florida
(October 2016-July 2017)
Inbound and outbound calls in busy call center environment
Assist patients/clients with inquiries/discrepancies/reorders of their medical supplies.

Cashier / Sales Associate
Surf Style
Madeira Beach, Florida
(January 2016-October 2016)

● Maintain and restock inventory
Provide customer service
Operate computerized cash register system.
Answer calls and assist with customer discrepancies.



Customer Service Representative
Domino’s Pizza
Seminole, Fl 33774
(October 2015 – March 2016)

Answer phone calls in a timely manner and assist all customer inquiries and/or food orders
Greet and assist customers
Served as expedite between oven and preparation station


Chipotle Mexican Grill
Cashier / Server
(October 2014 – October 2015)
Customer Service Representative.
Complete daily inventory checklists and enter daily cash amounts into computer system
Handle all forms of payment and monies
Provide excellent customer service to ensure satisfaction
Take orders while simultaneously preparing them
Grill/cook food in a fast paced food service environment
Use point-of-sale system(s)
Objective:
A challenging and dynamic position within an organization where personal and team efforts are rewarded.

Customer Service, Administrative Assistant, Receptionist, Case Manager