Customer Service Representative
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Customer Service Representative

Virtual Stylist and Life Coach

Top performing Virtual Stylist Representative and Life Coach, providing exceptional guidance to clients who were looking to optimize their investment options. Highly skilled in account analysis regarding opportunities for generating revenue by financing products, setting up payment options and additionally aid clients with suspicious activities in their accounts. Multi-faceted skills include meeting with clients, creating new accounts, building long lasting relationships and navigating business policies to assist in their day to day experiences. Developed top performers in company metrics by utilizing skills in training and development. Several years of experience as a Life Coach working to transform clients lives and helping them reach their goals, lead to the increase of business growth with the introduction of a new demographic of clients.

AREAS OF PROFICIENCY
• Data Analysis
• Data collection
• Public Speaking
• Written Communication
• Finance Consulting
• Service Sales
• Management
• Client Retention
• Strategic Marketing

PROFESSIONAL EXPERIENCE
Virtual Fashion Stylist| Tailor Inc. | Dallas, Georgia | September 2017 – Present
• Met with clients on a weekly basis to help create original looks from the client’s closet.
• Fashion Personal Shopper for clients.
• Partnered with major brands in (Electronics, Appliances and Clothing) in building clientele, increasing revenue and retaining loyalty.
• Kept clients informed on new products, sales, latest trends and future fashion predictions.
• Created inspirational mood boards featuring seasonal collections from top brands.

Customer Service Representative| Home Shopping Network | Dallas, Georgia | May 2015 – March 2017
• Worked as a client service representative, assisted with client concerns in service, technical support, consulting and customers assistance on new equipment features.
• Developed strategies to retain clients and boost revenue while increasing satisfaction.
• Account manager making sure that customer accounts were kept up-to-date, setting up payment arrangement, processing payment transactions and processing orders

EDUCATION AND CERTIFICATIONS
Bachelor in Fashion Marketing & Management | Art Institute of Pittsburgh |Pittsburgh, PA November 2017
Candidate for Bachelor Degree | Hunter Community College | Bronx, NY June 2010
High School Diploma |Hostos Lincoln Academy of Science, Bronx, NY June 2010

TECHNICAL SKILLS
Android, iOS, Microsoft Office (Excel, Power Point, OneDrive, OneNote, Outlook and Word), Google Suite (Calendar, Drive, Docs, Forms, Gmail, Hangouts, Slides and Sheets), and Windows. Fluent in English (Writing, Reading and Speaking).