Customer Service Representative
Patricia Flory
19802 N. 32nd St lot 21 Phoenix, AZ 85050
PattiF------------ ------------ cell/ ------------ home
Have 13 years’ experience in Customer Service as well as Customer Facing with exposure in Administrative and/or Clerical Admin, along with several years’ tenure in management, including a low-level position.
WORK EXPERIENCE:
Customer Service Representative
Sykes August 6, 2018-September 28, 2018
Responsibilities:
• Getting training on how to answer phones and help customers with questions, comments, and concerns on their accounts.
• Have been looking for internet service so I can go back to work.
Data Entry
11th Hour Staffing at Hobart Parks March 1, 2018-June 15, 2018
Responsibilities:
• Copy and pasting product ID’s off of spreadsheet and copying to the 3 Wire catalog.
• Making sure that the numbers match up from the spreadsheet to the 3 Wire catalog.
Customer Service Representative
11th Hour Staffing with Clopay October 23, 2017 – 01-05-2018
Responsibilities:
• Checking emails for purchase orders, site checks and other documents that have measurements for the garage doors and send them to the correct team.
• Copy off other papers and hand deliver to the correct person to be processed as well.
Packer
I-Force working at Trophy Nut Warehouse-Oct 4, 2017 to Oct 20, 2017
Responsibilities:
• To get orders off the racks, making sure to check the paperwork to see that each order was filled correctly before packing into a box to be shipped out.
Mailer/Sorter/Office
Advantage Resources working at Ricoh- June 13, 2017 to July 3, 2017
Responsibilities:
• Scan documents into computer each morning and double check each stack before moving on to make sure all page was copied into the computer.
• Sort mail once it comes into the office and put each piece of mail in the correct slot.
• Scan in FedEx and UPS and put the number of the floor it belongs to and put it into the cart for delivery with the mail.
• Deliver mail at 10:30 am and 2 pm daily to each floor and make sure to pick up any outgoing mail that is in the baskets
• Sort mail and put through the machine to be stamped, so it can be mailed, then take other papers and put in the folding machine to help you fold and put in an envelope so you can stamp them and send out to be mailed too.
Administrative Assistant
Belton Hearing May 29, 2017-June 12, 2017
Responsibilities:
• Answer phones to make or cancel appointments.
• Greeting patients as they come in for their hearing appointment and give file to the audiologist so she can give them their hearing test.
• Document their file on the computer once the test is done and schedule a follow-up appointment as needed.
• File the patients chart back in the proper order once documentation is completed.
• Make calls from older files to see if patient wants to come in for a free hearing test or to see if they are still alive and document the file and place in correct area.
Communication Specialist
IBM through Infinite Computer Solutions- IBM—Work at home June 2015-March 2017
Responsibilities:
• Get customers to migrate off of FTP
• Send emails or make calls to see how they are doing with the migration.
• Document progress of each customer.
• Completed this project and was put on new one.
• Helped with sending emails and documenting progress of new project.
Assistant Manager
Shoppers World - Columbus, OH - July 2013 to June 2015
Responsibilities:
• Open and close store when scheduled and ensuring the safe is counted and balances, tills are counted and put in registers before the store opens.
• Daily paperwork for previous business day is done and make sure it balances.
• Put in schedule for next work week when needed.
• Scan in truck and make sure merchandise is put on the floor as quickly as possible.
• Help with hiring and training of new staff.
• Ensure that a customer issues are handled in a timely manner and done professionally.
Transportation Scheduler
MBM - Columbus, OH - July 2013 to July 2013
Responsibilities:
• Drive to lot before reporting to work and see what cabs are available to assign to the drivers.
• Drive back to office and assign cabs to drivers along with trailers and let them know when they call in.
• If driver is having problems with his truck call ahead to the stop it is affecting and let them know what is going on and when they will get to the stop.
• Give drivers their phones so we can track them to see where they are at and if they are having any problems with traffic.
Assistant Manager
Citi Trends - Columbus, OH - December 2011 to December 2012
Responsibilities:
• To count tills and safe and put tills in registers before the store opens. Make sure the associates do what needs to be done daily, processing, mark downs. Help the Manager with the daily operations of the store. To help customers with what they are looking for and to help cashiers with customers on returns.
• Implement training and development to store associates on customer service standards, register procedures and proper front line procedures and controls.
• Supervise stockroom staff and ensure product is placed in the store correctly.
• Scan in the truck upon arrival and have associates process the merchandise once it has been separated.
Customer Service Coordinator
Marshall's - Huber Heights, OH - March 2009 to June 2011
Marshall's - Carmel, IN - September 2005 to March 2009
Responsibilities:
• Supervise stockroom staff and ensure product is placed in the store correctly.
• Ensure that the previous business day balances and the deposit is correctly counted and approved by management.
• Ensure that customers are in and out of line in a timely manner.
• Ensure that if customers have an issue, it is dealt with in a professional manner and as quickly as possible.
• Ensures that the operation of the Service Desk, Front lines and layaway is under control and that help is called as needed.
• Implement training and development to store associates on customer service standards, register procedures and proper front line procedures and controls.
EDUCATION
MBA in Business Administration
Ashford University - Clinton, IA 2013 to 2014
Bachelor of Business Administration in Operations Management
American InterContinental University - Hoffman Estates, IL
July 2009
Associate of Arts in Business Administration
American InterContinental University - Hoffman Estates, IL
June 2008
SKILLS:
Customer Service, receptionist, retail sales, training, service desk, stockroom, front desk, documenting, clerk, 10 key, solutions, ftp
Patricia Flory
19802 N. 32nd St lot 21 Phoenix, AZ 85050
PattiF------------ ------------ cell/ ------------ home
Have 13 years’ experience in Customer Service as well as Customer Facing with exposure in Administrative and/or Clerical Admin, along with several years’ tenure in management, including a low-level position.
WORK EXPERIENCE:
Customer Service Representative
Sykes August 6, 2018-September 28, 2018
Responsibilities:
• Getting training on how to answer phones and help customers with questions, comments, and concerns on their accounts.
• Have been looking for internet service so I can go back to work.
Data Entry
11th Hour Staffing at Hobart Parks March 1, 2018-June 15, 2018
Responsibilities:
• Copy and pasting product ID’s off of spreadsheet and copying to the 3 Wire catalog.
• Making sure that the numbers match up from the spreadsheet to the 3 Wire catalog.
Customer Service Representative
11th Hour Staffing with Clopay October 23, 2017 – 01-05-2018
Responsibilities:
• Checking emails for purchase orders, site checks and other documents that have measurements for the garage doors and send them to the correct team.
• Copy off other papers and hand deliver to the correct person to be processed as well.
Packer
I-Force working at Trophy Nut Warehouse-Oct 4, 2017 to Oct 20, 2017
Responsibilities:
• To get orders off the racks, making sure to check the paperwork to see that each order was filled correctly before packing into a box to be shipped out.
Mailer/Sorter/Office
Advantage Resources working at Ricoh- June 13, 2017 to July 3, 2017
Responsibilities:
• Scan documents into computer each morning and double check each stack before moving on to make sure all page was copied into the computer.
• Sort mail once it comes into the office and put each piece of mail in the correct slot.
• Scan in FedEx and UPS and put the number of the floor it belongs to and put it into the cart for delivery with the mail.
• Deliver mail at 10:30 am and 2 pm daily to each floor and make sure to pick up any outgoing mail that is in the baskets
• Sort mail and put through the machine to be stamped, so it can be mailed, then take other papers and put in the folding machine to help you fold and put in an envelope so you can stamp them and send out to be mailed too.
Administrative Assistant
Belton Hearing May 29, 2017-June 12, 2017
Responsibilities:
• Answer phones to make or cancel appointments.
• Greeting patients as they come in for their hearing appointment and give file to the audiologist so she can give them their hearing test.
• Document their file on the computer once the test is done and schedule a follow-up appointment as needed.
• File the patients chart back in the proper order once documentation is completed.
• Make calls from older files to see if patient wants to come in for a free hearing test or to see if they are still alive and document the file and place in correct area.
Communication Specialist
IBM through Infinite Computer Solutions- IBM—Work at home June 2015-March 2017
Responsibilities:
• Get customers to migrate off of FTP
• Send emails or make calls to see how they are doing with the migration.
• Document progress of each customer.
• Completed this project and was put on new one.
• Helped with sending emails and documenting progress of new project.
Assistant Manager
Shoppers World - Columbus, OH - July 2013 to June 2015
Responsibilities:
• Open and close store when scheduled and ensuring the safe is counted and balances, tills are counted and put in registers before the store opens.
• Daily paperwork for previous business day is done and make sure it balances.
• Put in schedule for next work week when needed.
• Scan in truck and make sure merchandise is put on the floor as quickly as possible.
• Help with hiring and training of new staff.
• Ensure that a customer issues are handled in a timely manner and done professionally.
Transportation Scheduler
MBM - Columbus, OH - July 2013 to July 2013
Responsibilities:
• Drive to lot before reporting to work and see what cabs are available to assign to the drivers.
• Drive back to office and assign cabs to drivers along with trailers and let them know when they call in.
• If driver is having problems with his truck call ahead to the stop it is affecting and let them know what is going on and when they will get to the stop.
• Give drivers their phones so we can track them to see where they are at and if they are having any problems with traffic.
Assistant Manager
Citi Trends - Columbus, OH - December 2011 to December 2012
Responsibilities:
• To count tills and safe and put tills in registers before the store opens. Make sure the associates do what needs to be done daily, processing, mark downs. Help the Manager with the daily operations of the store. To help customers with what they are looking for and to help cashiers with customers on returns.
• Implement training and development to store associates on customer service standards, register procedures and proper front line procedures and controls.
• Supervise stockroom staff and ensure product is placed in the store correctly.
• Scan in the truck upon arrival and have associates process the merchandise once it has been separated.
Customer Service Coordinator
Marshall's - Huber Heights, OH - March 2009 to June 2011
Marshall's - Carmel, IN - September 2005 to March 2009
Responsibilities:
• Supervise stockroom staff and ensure product is placed in the store correctly.
• Ensure that the previous business day balances and the deposit is correctly counted and approved by management.
• Ensure that customers are in and out of line in a timely manner.
• Ensure that if customers have an issue, it is dealt with in a professional manner and as quickly as possible.
• Ensures that the operation of the Service Desk, Front lines and layaway is under control and that help is called as needed.
• Implement training and development to store associates on customer service standards, register procedures and proper front line procedures and controls.
EDUCATION
MBA in Business Administration
Ashford University - Clinton, IA 2013 to 2014
Bachelor of Business Administration in Operations Management
American InterContinental University - Hoffman Estates, IL
July 2009
Associate of Arts in Business Administration
American InterContinental University - Hoffman Estates, IL
June 2008
SKILLS:
Customer Service, receptionist, retail sales, training, service desk, stockroom, front desk, documenting, clerk, 10 key, solutions, ftp