Customer Service Representative
Shawna Bratton
37 Barbee Path
Hiram
------------
------------
Education DeVry University May 2107-September 2018
Medical Billing & Coding
WORK HISTORY
Customer Service, Skyes, Austell, GA 12/2015-7/2016
Answered customer telephone calls regarding existing accounts. Made account changes and membership renewals. Responded to questions and concerns about service. Consulted with customer to evaluate needs and determine best options. Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
Independent Contractor, LiveOps Austell, GA 12/2014-1/2017
Skilled sales professional contracted to answer inbound phone calls on behalf of clients. Pre-qualify callers for the next step in the sales process. Persuaded customer to listen to sales pitches and consider making upsell purchases. Sold products and maximized sales by offering products that complemented the main products. Sold subscription services, and other add-ons. Sales skills include the ability to handle objections and negotiate sales.
Event Demonstrator, Crossmark
2013-2016
As a demonstrator I gain adequate knowledge of the products represented. Proactively intercept, engage, interact, and sell product to the consumer in a positive manner, effectively communicate the features and benefits of the product and prepare and serve food samples. Maintain a professional appearance consistent with the requirements of the job. I also achieves 100% execution on assigned work. As a demonstrator I assist with preparation for client visits and complete audit corrections while building and maintaining rapport with store personnel to effectively meet company and client objectives.
Merchandiser-Retail Representative, Crossmark
As a retail merchandiser, I ensure that a proper level of stock is maintained, and that the merchandise is displayed appropriately with proper signage and favorable shelf placement. This includes setup, plan-o-gram execution, as well as the stocking, facing, and rotating of the manufacturer’s products. As a merchandiser my goal is to help both the retailer and the manufacturer maximizes sales and increase sales volume. Accurately report all completed retail tasks via the appropriate designated systems on the day the work is performed.
Shawna Bratton
37 Barbee Path
Hiram
------------
------------
Education DeVry University May 2107-September 2018
Medical Billing & Coding
WORK HISTORY
Customer Service, Skyes, Austell, GA 12/2015-7/2016
Answered customer telephone calls regarding existing accounts. Made account changes and membership renewals. Responded to questions and concerns about service. Consulted with customer to evaluate needs and determine best options. Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
Independent Contractor, LiveOps Austell, GA 12/2014-1/2017
Skilled sales professional contracted to answer inbound phone calls on behalf of clients. Pre-qualify callers for the next step in the sales process. Persuaded customer to listen to sales pitches and consider making upsell purchases. Sold products and maximized sales by offering products that complemented the main products. Sold subscription services, and other add-ons. Sales skills include the ability to handle objections and negotiate sales.
Event Demonstrator, Crossmark
2013-2016
As a demonstrator I gain adequate knowledge of the products represented. Proactively intercept, engage, interact, and sell product to the consumer in a positive manner, effectively communicate the features and benefits of the product and prepare and serve food samples. Maintain a professional appearance consistent with the requirements of the job. I also achieves 100% execution on assigned work. As a demonstrator I assist with preparation for client visits and complete audit corrections while building and maintaining rapport with store personnel to effectively meet company and client objectives.
Merchandiser-Retail Representative, Crossmark
As a retail merchandiser, I ensure that a proper level of stock is maintained, and that the merchandise is displayed appropriately with proper signage and favorable shelf placement. This includes setup, plan-o-gram execution, as well as the stocking, facing, and rotating of the manufacturer’s products. As a merchandiser my goal is to help both the retailer and the manufacturer maximizes sales and increase sales volume. Accurately report all completed retail tasks via the appropriate designated systems on the day the work is performed.