Customer Service Rep
Niyah knight
5383 Martins Crossing Rd.
Stone Mountain, GA 30088
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Objective
Dedicated customer services representative with two years of experience combining management and customer service expertise in telecommunication and technical support call centers. Looking for a position as customer service representative in a fast growth company.
Professional Skills
? Type 60 wpm
? Expert billing and scheduler
? Two-years plus experience using automatic and manual phone systems
? Received three Comcast Elite Achiever Status Awards and six sales achievement recognition certificates
? Experience with communications, media, complex problem solving computers and electronics
Professional Experience
WIPRO LLC CHAMBLEE,GA
Home Theater Customer Service Agent, Oct. 2018 –Dec 2018
? Schedule and process payment for home theater product delivery and service installation.
? Provided resolution for escalated calls to ensure customer satisfaction.
? Made recommendation of services based through active listening and building rapport.
? Dispatch Geek squad field agents to preform site surveys and consultations.
? Entitle and schedule in home repair services for televisions that are covered under Geek Squad Protection Plans.
? Processed price matching refunds, total tech support membership, and Best Buy's gift cards.
? Process online return/ exchanging or reshipping.
? Utilize Avaya calling system (inbound and outbound), Order Management System (OMS), Fulfillment Management System (FMS), Yantra (system to track customer online purchases and reshipping), Breeze (systems hub and view customer profile for security verification).
Customer Service Rep (Verizon Contractor)
May 2018 – Sept. 2018 Alorica, Kennesaw, Ga
? Assisted Verizon customers with their billing and payment options, transferring accounts, running credit checks, and upgrading equipment and service plans.
? Technical support and troubleshooting.
? Assist authorize dealer centers with a new line activations, migration and ordering devices.
? Utilize CTI/SSO calling system for inbound and outbound calls, and ACSS and Doorways tools for account lookup and processing.
? Refer unresolved customer grievances to designated departments for further investigation.
? Completed change of plans, prepare change of address records, or issue service discontinuance orders, using computers.
Telesales Rep 1,
Apr. 2017 – Apr. 2018 Comcast, Alpharetta, Ga
? Familiarized with Comcast history, product and services, and company practices.
? Used Avaya dialing system to contact existing customers.
? Followed the four steps to the call flow to build rapport with the customer and assume the sale.
? Assisted customers with their service or equipment issues through troubleshooting.
? Used ACSR/CSG billing system to send additional equipment and to upgrade their service package.
? Explain products or services and prices, and answer questions from customers.
? Adjust sales scripts to better target the needs and interests of specific individuals.
Sales person and Grill Operator
Waffle House Norcross, GA, Apr. 2010 – Aug. 2017
? Collect payments from customers.
? Prepare checks that itemize and total meal costs and sales taxes.
? Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
? Take orders from customers and cook foods requiring short preparation times, according to customer requirements.
? Order supplies and stock them on shelves.
Education
Oct. 2017 to current Herzing University, Atlanta, GA
? Bachelor in Business Marketing
Nov. 2013 American Professional Institute, Decatur, GA
? Associate Medical Assistant and Certified Nurse Assistant
Niyah knight
5383 Martins Crossing Rd.
Stone Mountain, GA 30088
------------ house
------------ cell
------------
Objective
Dedicated customer services representative with two years of experience combining management and customer service expertise in telecommunication and technical support call centers. Looking for a position as customer service representative in a fast growth company.
Professional Skills
? Type 60 wpm
? Expert billing and scheduler
? Two-years plus experience using automatic and manual phone systems
? Received three Comcast Elite Achiever Status Awards and six sales achievement recognition certificates
? Experience with communications, media, complex problem solving computers and electronics
Professional Experience
WIPRO LLC CHAMBLEE,GA
Home Theater Customer Service Agent, Oct. 2018 –Dec 2018
? Schedule and process payment for home theater product delivery and service installation.
? Provided resolution for escalated calls to ensure customer satisfaction.
? Made recommendation of services based through active listening and building rapport.
? Dispatch Geek squad field agents to preform site surveys and consultations.
? Entitle and schedule in home repair services for televisions that are covered under Geek Squad Protection Plans.
? Processed price matching refunds, total tech support membership, and Best Buy's gift cards.
? Process online return/ exchanging or reshipping.
? Utilize Avaya calling system (inbound and outbound), Order Management System (OMS), Fulfillment Management System (FMS), Yantra (system to track customer online purchases and reshipping), Breeze (systems hub and view customer profile for security verification).
Customer Service Rep (Verizon Contractor)
May 2018 – Sept. 2018 Alorica, Kennesaw, Ga
? Assisted Verizon customers with their billing and payment options, transferring accounts, running credit checks, and upgrading equipment and service plans.
? Technical support and troubleshooting.
? Assist authorize dealer centers with a new line activations, migration and ordering devices.
? Utilize CTI/SSO calling system for inbound and outbound calls, and ACSS and Doorways tools for account lookup and processing.
? Refer unresolved customer grievances to designated departments for further investigation.
? Completed change of plans, prepare change of address records, or issue service discontinuance orders, using computers.
Telesales Rep 1,
Apr. 2017 – Apr. 2018 Comcast, Alpharetta, Ga
? Familiarized with Comcast history, product and services, and company practices.
? Used Avaya dialing system to contact existing customers.
? Followed the four steps to the call flow to build rapport with the customer and assume the sale.
? Assisted customers with their service or equipment issues through troubleshooting.
? Used ACSR/CSG billing system to send additional equipment and to upgrade their service package.
? Explain products or services and prices, and answer questions from customers.
? Adjust sales scripts to better target the needs and interests of specific individuals.
Sales person and Grill Operator
Waffle House Norcross, GA, Apr. 2010 – Aug. 2017
? Collect payments from customers.
? Prepare checks that itemize and total meal costs and sales taxes.
? Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
? Take orders from customers and cook foods requiring short preparation times, according to customer requirements.
? Order supplies and stock them on shelves.
Education
Oct. 2017 to current Herzing University, Atlanta, GA
? Bachelor in Business Marketing
Nov. 2013 American Professional Institute, Decatur, GA
? Associate Medical Assistant and Certified Nurse Assistant