Customer Service Professional
Paul Huggins
Customer Service, staff training, group facilitation
Holiday, FL 34691
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Authorized to work in the US for any employer
Work Experience
Customer Care Representative @Home TTEC
Solutran at home CSR.
December 2019-Current. Job contract is due to end in February. Answering incoming calls from members needing help with ordering health and wellness products. Assisting members to reach an understanding of the full details of their benefits.
Intern Supervisor
Saint Petersburg College
April 2013 to June 2015
C0-developed and implemented undergraduate psychology student internship program. Set up training
and supervision for up to 30 interns at a time. Worked directly with the supervising psychologist to
interview prospective interns. Liaison for 5 colleges that sent students to the program. Wrote the
training and orientation manual for the internship. Held training classes for all new interns. Was
promoted to on site director of Pinellas Safe Harbor's intern program.
Director
Continental Window Corporation - Concord, CA
February 1984 to November 1987
Starting position was manager of the cold calling appointment setting staff. I was promoted to
Sales manager then Director of all operations. I managed the installation, fabrication, research and
development, sales staff, and all administration departments.
Our sales and profits grew significantly throughout my tenure with the company.
The owner of the firm sold it to go back to writing novels.
Store Manager
Color Tile - Visalia, CA
July 1979 to December 1982
Starting position as retail sales clerk. Promoted to manager of the Visalia store. I managed all aspects
of the retail operation including but not limited to:
• Managed staff activities
• Managed store and daily cash deposits
• Managed nightly sales totals
• Thrived in a highly challenging customer service environment
• Managed the scheduling, recruiting, hiring and training of new store employees
• Responsible for staff scheduling
• Supervised employees to maintain goals to meet corporate objectives
• Trained and mentored all staff
• Tracked sales performance
Education
Bachelor's in Psychology in Human potential
USF Main Campus - Port Richey, FL
January 2015 to Present
Skills
• Group facilitation (2 years)
Military Service
Branch: USAF
Service Country: United States
Rank: e-4
April 1974 to August 1977
Statistics clerk. Data entry and maintenance analysis for all base motor vehicles. Made
recommendations to squadron commander on various aspects of the motor vehicle fleet management.
Certifications and Licenses
Milieu Therapist
November 2013 to Present
Designed and implemented a therapeutic triad between the client- intern- and social worker to aid and
speed up the homeless clients getting access to needed services designed to speed their recovery to
sustainable living arrangements.
Paul Huggins
Customer Service, staff training, group facilitation
Holiday, FL 34691
------------
------------
Authorized to work in the US for any employer
Work Experience
Customer Care Representative @Home TTEC
Solutran at home CSR.
December 2019-Current. Job contract is due to end in February. Answering incoming calls from members needing help with ordering health and wellness products. Assisting members to reach an understanding of the full details of their benefits.
Intern Supervisor
Saint Petersburg College
April 2013 to June 2015
C0-developed and implemented undergraduate psychology student internship program. Set up training
and supervision for up to 30 interns at a time. Worked directly with the supervising psychologist to
interview prospective interns. Liaison for 5 colleges that sent students to the program. Wrote the
training and orientation manual for the internship. Held training classes for all new interns. Was
promoted to on site director of Pinellas Safe Harbor's intern program.
Director
Continental Window Corporation - Concord, CA
February 1984 to November 1987
Starting position was manager of the cold calling appointment setting staff. I was promoted to
Sales manager then Director of all operations. I managed the installation, fabrication, research and
development, sales staff, and all administration departments.
Our sales and profits grew significantly throughout my tenure with the company.
The owner of the firm sold it to go back to writing novels.
Store Manager
Color Tile - Visalia, CA
July 1979 to December 1982
Starting position as retail sales clerk. Promoted to manager of the Visalia store. I managed all aspects
of the retail operation including but not limited to:
• Managed staff activities
• Managed store and daily cash deposits
• Managed nightly sales totals
• Thrived in a highly challenging customer service environment
• Managed the scheduling, recruiting, hiring and training of new store employees
• Responsible for staff scheduling
• Supervised employees to maintain goals to meet corporate objectives
• Trained and mentored all staff
• Tracked sales performance
Education
Bachelor's in Psychology in Human potential
USF Main Campus - Port Richey, FL
January 2015 to Present
Skills
• Group facilitation (2 years)
Military Service
Branch: USAF
Service Country: United States
Rank: e-4
April 1974 to August 1977
Statistics clerk. Data entry and maintenance analysis for all base motor vehicles. Made
recommendations to squadron commander on various aspects of the motor vehicle fleet management.
Certifications and Licenses
Milieu Therapist
November 2013 to Present
Designed and implemented a therapeutic triad between the client- intern- and social worker to aid and
speed up the homeless clients getting access to needed services designed to speed their recovery to
sustainable living arrangements.