Customer Service Professional
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Customer Service Professional







Dedicated customer relations professional, bringing industry knowledge and exceptional customer service skills to your organization. Along with customer service skills, I also bring operational and leadership abilities, strong computer skills and regulatory understanding.

Reservation Sales Agent, Enterprise Holdings
August 2015 – October 2017

During my remote call center shift, I professionally greeted and assisted guests through active listening, and gathering information pertaining to potential reservations or requests.
Multitasked, through navigating several systems offering possible reservation options.
Was able to assist unhappy customers with reservation issues with my conflict resolution skills.
Remotely processed customers reservation requests.

Remote Reservationist/Receptionist, Fidelity Investigative Training Academy
February 2013 – July 2015

As the academy’s Remote Reservationist and Receptionist, I answered all calls and emails daily.
Addressed customer’s inquiries, solved any problems and provided class information for potential students.
Assisted customer’s with scheduling classes and well as processing their class payments.
Worked directly with management to brainstorm, discuss strategy and make improvements.
Fulfilled administrative tasks for academy’s CEO.

District Loss Prevention Agent, Michael’s Companies Inc.
March 2011 - October 2013

Assisted management with implementing various Customer Service strategies.
Administrative tasks in multiple locations for Loss Prevention Department.
Strong computer skills to navigate through extensive Loss Prevention network.
Detected and apprehended shoplifters.
Detected and apprehended dishonest employees.
Represented the company in court proceedings.


EDUCATION

Academy Of Our Lady High School
Chicago, Illinois 1985
General Studies, High School Diploma

Harold Washington College
Chicago, Illinois
Sociology

Pivot Point Academy
Chicago, Illinois 1990
Cosmetology, Certificate




SKILLS
• Outstanding Communication Skills
• Detailed oriented
• Guest experiences
• Issue resolution
• Guest satisfaction specialist
• Computer knowledge
• Service oriented
• Administrative tasks
• Interpersonal communications