Customer Service Pro
Cedric J. Taylor
2901 Sammy Davis Jr. Dr
H:------------
Las Vegas, NV 89109 ------------
Service-Driven Customer Service Professional
PERSONAL SUMMARY
Dynamic, versatile, and resourceful professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction. Unique ability to quickly acquire product knowledge. Proactively contribute to the improvement of the working environment. Highly developed organizational skills; accustomed to maintaining high productivity levels with heavy workloads.
KEY SKILLS AND COMPETENCIES
Product/Service Sales
Team Supervision
Customer Service
Issue Resolution
Marketing
Time Management
Cash Drawer Procedures
Customer Flow
Inventory Management
Daily/Weekly Sales Input
PERSONAL ATTRIBUTES
Highly committed to learning and self development
Self-motivated, proactive, able to use initiative and take responsibility
Excellent standard of literacy and numeracy
Good communication and listening skills
Flexible and able to adapt to changing priorities
Able to convey oral & written information clearly and accurately
Having a fast moving 'can do' attitude
Team spirit, dedicated to keeping morale of work environment at high levels
15+ years of Customer Service experience including 10+ years of Food Service
CAREER HISTORY
STORE CLERK/CASHIER: Tom Jones Food Mart - Las Vegas, NV - 12/2016-4/2017
CASHIER: Family Dollar – Las Vegas, NV – 07/2016-10/2016
CUSTOMER SERVICE REPRESENTATIVE: AGR Group, Inc – Las Vegas, NV – 07/2014-09/2014
MANAGER ON DUTY/HEAD SERVER/COOK: IHOP – San Antonio, TX – 12/2012-06/2014
OWNER/POKER DEALER: Wheelin' and Dealin' – San Antonio, TX – 04/2009-10/2012
SERVER/COOK/CASHIER: IHOP – San Antonio, TX – 07/2006-06/2010
RADIO & TV BROADCASTER: United States Air Force
EDUCATION AND TRAINING
Community College of the Air Force 2005-2006 Radio & TV Broadcasting
Our Lady of the Lake University 2002-2003 Business
Theodore Roosevelt High School 1998-2002 Diploma Received
United States Air Force Veteran
REFERENCES
Ron Keene------------
Ronnell Simmons------------
Cedric J. Taylor
2901 Sammy Davis Jr. Dr
H:------------
Las Vegas, NV 89109 ------------
Service-Driven Customer Service Professional
PERSONAL SUMMARY
Dynamic, versatile, and resourceful professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction. Unique ability to quickly acquire product knowledge. Proactively contribute to the improvement of the working environment. Highly developed organizational skills; accustomed to maintaining high productivity levels with heavy workloads.
KEY SKILLS AND COMPETENCIES
Product/Service Sales
Team Supervision
Customer Service
Issue Resolution
Marketing
Time Management
Cash Drawer Procedures
Customer Flow
Inventory Management
Daily/Weekly Sales Input
PERSONAL ATTRIBUTES
Highly committed to learning and self development
Self-motivated, proactive, able to use initiative and take responsibility
Excellent standard of literacy and numeracy
Good communication and listening skills
Flexible and able to adapt to changing priorities
Able to convey oral & written information clearly and accurately
Having a fast moving 'can do' attitude
Team spirit, dedicated to keeping morale of work environment at high levels
15+ years of Customer Service experience including 10+ years of Food Service
CAREER HISTORY
STORE CLERK/CASHIER: Tom Jones Food Mart - Las Vegas, NV - 12/2016-4/2017
CASHIER: Family Dollar – Las Vegas, NV – 07/2016-10/2016
CUSTOMER SERVICE REPRESENTATIVE: AGR Group, Inc – Las Vegas, NV – 07/2014-09/2014
MANAGER ON DUTY/HEAD SERVER/COOK: IHOP – San Antonio, TX – 12/2012-06/2014
OWNER/POKER DEALER: Wheelin' and Dealin' – San Antonio, TX – 04/2009-10/2012
SERVER/COOK/CASHIER: IHOP – San Antonio, TX – 07/2006-06/2010
RADIO & TV BROADCASTER: United States Air Force
EDUCATION AND TRAINING
Community College of the Air Force 2005-2006 Radio & TV Broadcasting
Our Lady of the Lake University 2002-2003 Business
Theodore Roosevelt High School 1998-2002 Diploma Received
United States Air Force Veteran
REFERENCES
Ron Keene------------
Ronnell Simmons------------