Customer Service Manager
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Customer Service Manager

PROFESSIONAL EXPERIENCE
Customer Support (Remote)
Function of Beauty (December 2018 - February 2019) Customer support remotely assisting customers through chat, regular support ticket inquires, FreshDesk customer support portal, all social media avenues (youtube, instagram, snapchat, facebook). With fresh desk experience I was able to help streamline all canned responses and ticket properties to aid QA in production issues and more.
Assistant to the Owner
Dine in Connecticut (July 2018 - November 2018) Accounting and reconciliation, billing, making payments to vendors, checking inventory and ordering supplies, scheduling interviews, and filling in for other miscellaneous tasks.
Customer Support Representative
CU?R Media (April 2018 - July 2018)
Answering phones, building FAQ page, SLA and customer support procedures. Managing all customer support tickets through our Freshdesk portal. QA testing for multiple client platforms, data entry and other misc. tasks as needed.
Office Manager + Dispatcher
Dine In Connecticut (October 2014 - April 2018) Responsible for supervising customer service team, dispatching corporate catering and lunch orders, many administrative duties including, but not limited to:
Payroll, cash drawer maintenance, scheduling, promotions, advertising/marketing ideas, billing & general finances/ transactions/AR in Quickbooks, and a great deal of customer service.
Team Lead
Integrated Ordering Systems (September 2013 - March 2014) Taking inbound calls of take out orders for various restaurants and placing orders through an online ordering system, providing customer service and assistance for the many stores and companies contracted with our company using a web based software.
Home Manager
JST Community Services (January 2013 - August 2013)
I was the manager of a disabled adult home that housed extremely behavioral male clients. I provided care for them and assisted them in everyday living skills.

Additional Skills:
Great communicator
Work well under pressure
Problem solver
Works well with a team and individually
Experience with start ups
Great retention