Customer Service II
TONETTE N. SUTTON
6400 Gracely Dr #2, Cincinnati, OH, USA
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A dedicated, self-motivated and enthusiastic accredited professional who is hard-working with outstanding organizational skills and the proven ability to develop and implement effectively new systems and procedures.
Customer Service/Guest Relations, Proficient 21 years
Team Building/Staff Training, Proficient 21 years
Policies/Procedures, Intermediate 2 years
Continuous Performance Improvement, Novice 12 years
Teleperformance USA Cincinnati, Ohio USA
Remote Customer Service Representative
2020-present
◊ GM/OnStar Navigation Team
o Offer turn-by-turn navigation routing service to OnStar members
o Exhibit listening and customer service skills through understanding and asking questions
◊ GM/OnStar Member Services Team
o Illustrate excellent typing abilities
o Demonstrate computer knowledge using Microsoft 360 to obtain member information
◊ Modify member plans, general information, Hands free calling information,
◊ Maintain a quiet, confidential workspace for the safety of the member as well as the company
Darden, Inc Youngstown/Cincinnati, Ohio USA
Food Service, FOH Expert
(Oct 2010-Feb 2020)
.Informed and explained the menu to guests.
◊ Realized special cuts of meat following guests’ requirements.
◊ Informed and served wine to guests.
◊ Dealt with guest payments.
◊ Kept contact with cooks, serving staff and patrons to meet client requirements
Bob Evans, Inc. Columbus/Cincinnati, Ohio USA
Food Service, FOH Expert, Carry-Out Service (Mar 2006-Oct 2010)
◊ Organized the food, meat, products, vegetables, fruits to show them attractive to patrons.
◊ Prepared and served all kind of hot and cold beverages.
◊ Followed recipes with proper proportions for adequate daily par.
◊ Cleaned the working area and equipment consistently.
◊ Inspected epuipment and work areas to guarantee they fulfill the established sanitary and safety regulations
EDUCATION
Antonelli College, Cincinnati, Ohio 45202
Business Management Technologies
AWARDS: Dean’s List 4 consecutive semesters
Columbus State Community College, Columbus, Ohio
Office Administration Management
AWARDS: Office Skills Certificate, Dean’s List 3 consecutive semesters
REFERENCES AVAILABLE UPON REQUEST
TONETTE N. SUTTON
6400 Gracely Dr #2, Cincinnati, OH, USA
------------
------------
A dedicated, self-motivated and enthusiastic accredited professional who is hard-working with outstanding organizational skills and the proven ability to develop and implement effectively new systems and procedures.
Customer Service/Guest Relations, Proficient 21 years
Team Building/Staff Training, Proficient 21 years
Policies/Procedures, Intermediate 2 years
Continuous Performance Improvement, Novice 12 years
Teleperformance USA Cincinnati, Ohio USA
Remote Customer Service Representative
2020-present
◊ GM/OnStar Navigation Team
o Offer turn-by-turn navigation routing service to OnStar members
o Exhibit listening and customer service skills through understanding and asking questions
◊ GM/OnStar Member Services Team
o Illustrate excellent typing abilities
o Demonstrate computer knowledge using Microsoft 360 to obtain member information
◊ Modify member plans, general information, Hands free calling information,
◊ Maintain a quiet, confidential workspace for the safety of the member as well as the company
Darden, Inc Youngstown/Cincinnati, Ohio USA
Food Service, FOH Expert
(Oct 2010-Feb 2020)
.Informed and explained the menu to guests.
◊ Realized special cuts of meat following guests’ requirements.
◊ Informed and served wine to guests.
◊ Dealt with guest payments.
◊ Kept contact with cooks, serving staff and patrons to meet client requirements
Bob Evans, Inc. Columbus/Cincinnati, Ohio USA
Food Service, FOH Expert, Carry-Out Service (Mar 2006-Oct 2010)
◊ Organized the food, meat, products, vegetables, fruits to show them attractive to patrons.
◊ Prepared and served all kind of hot and cold beverages.
◊ Followed recipes with proper proportions for adequate daily par.
◊ Cleaned the working area and equipment consistently.
◊ Inspected epuipment and work areas to guarantee they fulfill the established sanitary and safety regulations
EDUCATION
Antonelli College, Cincinnati, Ohio 45202
Business Management Technologies
AWARDS: Dean’s List 4 consecutive semesters
Columbus State Community College, Columbus, Ohio
Office Administration Management
AWARDS: Office Skills Certificate, Dean’s List 3 consecutive semesters
REFERENCES AVAILABLE UPON REQUEST