Customer Service
Omar Chaudhry
------------ ------------
Work Experience:
Paper Source
11975 Market St
Herndon, VA 20190
12/2017 - 04/2018
Sales Representative
Duties, Accomplishments and Related Skills:
- Make decisions and analysis on trending consumer feedback and direct marketing
- Set and achieve personal sales goals while supporting the goals of the team
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
Supervisor: Peggy Decker ------------
FDIC - Federal Deposit Insurance Corporation
100 F St NE
Washington, DC 20549
05/2016 - 09/2016
Community Affairs Intern
Duties, Accomplishments and Related Skills:
- Integrated Internship within Pathways Program.
- Analyzed existing policies through intranet archives, information and technical assistance to encourage up to 440 financial organizations and nonprofits to be responsive to the credit and banking needs of the communities they serve, including low- and moderate-income neighborhoods.
- Supported Community Affairs Specialists in regards to MoneySmart � Programs for Community Development Financial Institutions (CDFIs) and their eligible dependents using Microsoft SharePoint.
- Obtained feedback from domestic sponsors of MoneySmart � educational modules and schedule networking conferences with FDIC locations in San Francisco, Philadelphia, Atlanta, Kansas City and Washington, DC.
- Supported the development and creation of intranet UX for the streamlined process of archiving old information in a scheduled manner.
- Supported the Senior Community Affairs Director to facilitate the design, development and implementation of various office and firm-wide initiatives.
- Coordinated local and regional project activities including administrative details, scheduling, tracking and follow up.
- Prepared agenda for the Department of Consumer Protection (DCP) and/or partner meetings, schedule conference rooms, monitor follow-up action items.
- Supported in the development and creation of key project documents, including templates, reports, presentations and reference material.
- Assisted with monthly and annual budget review, monitor expenditures and provided recommendations to the Regional Director of Consumer Protection (DCP).
- Participated in local and regional team calls and meetings and assist in developing project plans
Supervisor: Lessie Evans ------------
Nordstrom
21100 Dulles Town Circle
Dulles, VA 20166
09/2015 - 05/2016
Sales Representative
Duties, Accomplishments and Related Skills:
- Make decisions and analysis on trending consumer feedback and direct marketing
- Set and achieve personal sales goals while supporting the goals of the team
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
Supervisor: Ilham Alizai ------------
Neyla Mediterranian Bistro
11898 Market St
Reston, VA 20190
06/2006 - 08/2015
Hours per week: 40
Host
Duties, Accomplishments and Related Skills:
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area.
Use visual cues to seat Guests in either the bar or dining area depending on their preference.
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
- Answer incoming calls to the restaurant and provide appropriate service.
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
- Observant to Guests� needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Assemblers Inc
45698 Elmwood Court
Dulles, VA 20166
06/2006 - 08/2015
Hours per week: 40
Project Manager
Duties, Accomplishments and Related Skills:
- Created various project and logistical solutions through STP Analysis and Enterprise Resource Planning (ERP) software (GNU Enterprise)
- Responsible for oversight of all logistics management functions including Production Planning and Scheduling, Inventory Management, Warehousing, order fulfillment and transportation within all East Coast domestic operations.
- Customized logistical services through mechanical and manual assembly to scale up to 450,000 unique shipping addresses
- Provided collaborative and administrative support by utilizing Microsoft SharePoint for general office automation among longstanding communication with clients, including FedEx/Kinkos, Amtrak, National Geographic, Time Life Media, Gannett, and Smithsonian Institution
- Managed high volume shipping operations with multiple SKUs.
Supervisor: Shaista Sonde ------------
Education:
Marymount University Arlington, VA - Bachelors of Business Administration
General Assembly (Bootcamp) Washington, DC - Web Development Immersive, 2017
Omar Chaudhry
------------ ------------
Work Experience:
Paper Source
11975 Market St
Herndon, VA 20190
12/2017 - 04/2018
Sales Representative
Duties, Accomplishments and Related Skills:
- Make decisions and analysis on trending consumer feedback and direct marketing
- Set and achieve personal sales goals while supporting the goals of the team
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
Supervisor: Peggy Decker ------------
FDIC - Federal Deposit Insurance Corporation
100 F St NE
Washington, DC 20549
05/2016 - 09/2016
Community Affairs Intern
Duties, Accomplishments and Related Skills:
- Integrated Internship within Pathways Program.
- Analyzed existing policies through intranet archives, information and technical assistance to encourage up to 440 financial organizations and nonprofits to be responsive to the credit and banking needs of the communities they serve, including low- and moderate-income neighborhoods.
- Supported Community Affairs Specialists in regards to MoneySmart � Programs for Community Development Financial Institutions (CDFIs) and their eligible dependents using Microsoft SharePoint.
- Obtained feedback from domestic sponsors of MoneySmart � educational modules and schedule networking conferences with FDIC locations in San Francisco, Philadelphia, Atlanta, Kansas City and Washington, DC.
- Supported the development and creation of intranet UX for the streamlined process of archiving old information in a scheduled manner.
- Supported the Senior Community Affairs Director to facilitate the design, development and implementation of various office and firm-wide initiatives.
- Coordinated local and regional project activities including administrative details, scheduling, tracking and follow up.
- Prepared agenda for the Department of Consumer Protection (DCP) and/or partner meetings, schedule conference rooms, monitor follow-up action items.
- Supported in the development and creation of key project documents, including templates, reports, presentations and reference material.
- Assisted with monthly and annual budget review, monitor expenditures and provided recommendations to the Regional Director of Consumer Protection (DCP).
- Participated in local and regional team calls and meetings and assist in developing project plans
Supervisor: Lessie Evans ------------
Nordstrom
21100 Dulles Town Circle
Dulles, VA 20166
09/2015 - 05/2016
Sales Representative
Duties, Accomplishments and Related Skills:
- Make decisions and analysis on trending consumer feedback and direct marketing
- Set and achieve personal sales goals while supporting the goals of the team
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
Supervisor: Ilham Alizai ------------
Neyla Mediterranian Bistro
11898 Market St
Reston, VA 20190
06/2006 - 08/2015
Hours per week: 40
Host
Duties, Accomplishments and Related Skills:
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area.
Use visual cues to seat Guests in either the bar or dining area depending on their preference.
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
- Answer incoming calls to the restaurant and provide appropriate service.
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
- Observant to Guests� needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Assemblers Inc
45698 Elmwood Court
Dulles, VA 20166
06/2006 - 08/2015
Hours per week: 40
Project Manager
Duties, Accomplishments and Related Skills:
- Created various project and logistical solutions through STP Analysis and Enterprise Resource Planning (ERP) software (GNU Enterprise)
- Responsible for oversight of all logistics management functions including Production Planning and Scheduling, Inventory Management, Warehousing, order fulfillment and transportation within all East Coast domestic operations.
- Customized logistical services through mechanical and manual assembly to scale up to 450,000 unique shipping addresses
- Provided collaborative and administrative support by utilizing Microsoft SharePoint for general office automation among longstanding communication with clients, including FedEx/Kinkos, Amtrak, National Geographic, Time Life Media, Gannett, and Smithsonian Institution
- Managed high volume shipping operations with multiple SKUs.
Supervisor: Shaista Sonde ------------
Education:
Marymount University Arlington, VA - Bachelors of Business Administration
General Assembly (Bootcamp) Washington, DC - Web Development Immersive, 2017