Customer Service Associate
Courtney Zumstein
------------ ? Brooklyn, NYC ? ------------
EXPERIENCE
Shift Lead April 2016 - Sep. 2020
Dutch Bros Coffee | Vancouver, WA
Interviewed, trained, and taught new employees procedures and protocol.
Person of authority in charge on shift to answer questions, resolve conflicts, and problem solve.
Extremely well versed in communication and customer service with a strong focus on building genuine, long-lasting relationships.
Extensive experience in working and multitasking in a fast-paced, engaging, highly social environment serving over 200+ customers per day.
Handled managerial duties such as counting deposits and start tills, processing paperwork, and tracking inventory and stock orders.
Key Accomplishments:
Employee of the month (4 time recipient: 2016, 2017, 2018, 2019) for going above and beyond preforming the daily expected tasks, positive customer experience reviews, and leadership reviews submitted by crew members.
Member of the social media team, created digital content that was used for social platforms (2016-2018).
Head Soccer Coach Feb. 2016 - Mar. 2017
Washington Timbers Football Club | Vancouver, WA
Worked directly with players using specific goal planning to improve their technical and practical soccer skills,
Collaborated with colleagues to develop training plans that best suited the needs of both the individual players and team.
Performed administrative duties such as organizing schedules, sending e-mails and distributing paperwork.
Conducted one-on-one meetings meetings with parents and players to discuss objectives and player performance.
Head Server Jan. 2011 - Sep. 2016
Don & Jo’s Drive-in | Ridgefield, WA
Lead server in charge of training employees, delegating tasks, and overseeing daily business operations.
Experience handling managerial duties such as opening/closing up the restaurant, handling deposits, and start tills.
Well versed in communication and conflict management, handled customer complaints and employee situations with ease.
EDUCATION
Washington State University | Bachelor of Science in Psychology May 2019
Relevant Courses: Technical & Professional Writing, Multimedia Authoring, Quantitative Statistics, Research Methods.
Honors/Awards: Academic Excellence Scholarship Recipient (2017).
Clark College | Associate’s Degree Sep. 2017
Honors/Awards: Student Scholar Athlete Recipient, Collegiate Soccer Team Captain.
Activities: Women’s Soccer (2016, 2017).
SKILLS
Interpersonal Communication | Multitasking | Detail Oriented | Team Leader | Organized |Excel | OS X | Windows | iOS | SPSS| Microsoft Word | Adobe Creative Suite | Powerpoint |
Courtney Zumstein
------------ ? Brooklyn, NYC ? ------------
EXPERIENCE
Shift Lead April 2016 - Sep. 2020
Dutch Bros Coffee | Vancouver, WA
Interviewed, trained, and taught new employees procedures and protocol.
Person of authority in charge on shift to answer questions, resolve conflicts, and problem solve.
Extremely well versed in communication and customer service with a strong focus on building genuine, long-lasting relationships.
Extensive experience in working and multitasking in a fast-paced, engaging, highly social environment serving over 200+ customers per day.
Handled managerial duties such as counting deposits and start tills, processing paperwork, and tracking inventory and stock orders.
Key Accomplishments:
Employee of the month (4 time recipient: 2016, 2017, 2018, 2019) for going above and beyond preforming the daily expected tasks, positive customer experience reviews, and leadership reviews submitted by crew members.
Member of the social media team, created digital content that was used for social platforms (2016-2018).
Head Soccer Coach Feb. 2016 - Mar. 2017
Washington Timbers Football Club | Vancouver, WA
Worked directly with players using specific goal planning to improve their technical and practical soccer skills,
Collaborated with colleagues to develop training plans that best suited the needs of both the individual players and team.
Performed administrative duties such as organizing schedules, sending e-mails and distributing paperwork.
Conducted one-on-one meetings meetings with parents and players to discuss objectives and player performance.
Head Server Jan. 2011 - Sep. 2016
Don & Jo’s Drive-in | Ridgefield, WA
Lead server in charge of training employees, delegating tasks, and overseeing daily business operations.
Experience handling managerial duties such as opening/closing up the restaurant, handling deposits, and start tills.
Well versed in communication and conflict management, handled customer complaints and employee situations with ease.
EDUCATION
Washington State University | Bachelor of Science in Psychology May 2019
Relevant Courses: Technical & Professional Writing, Multimedia Authoring, Quantitative Statistics, Research Methods.
Honors/Awards: Academic Excellence Scholarship Recipient (2017).
Clark College | Associate’s Degree Sep. 2017
Honors/Awards: Student Scholar Athlete Recipient, Collegiate Soccer Team Captain.
Activities: Women’s Soccer (2016, 2017).
SKILLS
Interpersonal Communication | Multitasking | Detail Oriented | Team Leader | Organized |Excel | OS X | Windows | iOS | SPSS| Microsoft Word | Adobe Creative Suite | Powerpoint |