Customer Service and Admin Expert
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Customer Service and Admin Expert

DIMI GOUDEAU

Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Skills
Detail-oriented
Organized
Resolution-oriented
Active listening skills
Sharp problem solver
Customer service expert

Experience

Front Desk Associate
Exquisite Hair Junkies
Handled money for customers and visitors.
Educated customers on product and service offerings.
Expressed appreciation and invited customers to return to the store.
Recommended and helped customers select merchandise based on their needs.
Processed all sales transactions accurately and in a timely fashion.

Guest Service Associate
Candee Lash/European Wax Center
Opened and closed the salon, including counting cash, opening and closing cash registers and creating staff assignments.
Answered incoming calls in a fast-paced environment
Addressed general and account-specific customer inquiries and provided clear, concise information and updated customer account information
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.

Executive Assistant
Port of Miami Boutique
Served as a professional representative of the CEO to executive clients, investors and board members.
Traveled with the manager to take notes and dictation at meetings.
Conducted extensive online and phone research.
Managed daily office operations and maintenance of equipment.
Navigated through multiple Windows-based applications with speed and accuracy
Managed all of the company's social media

Salon Coordinator
Super Weave Xpress
Handled high conflict customer service concerns, ensuring 100% customer satisfaction
Reconciled daily cash reports and balancing all monthly revenue.
Answered incoming calls in a fast-paced environment.
Managed inventory including ordering, receiving and stocking products, and general salon supplies.
Addressed general and account-specific customer inquiries and updated customer account information
Scheduled and coordinated all clients appointments and services.
Created emails and social media incentives to promote the salon.
Trained new employees on all salon policies and procedures

Fashion Consultant
A'gaci/JcPennys
Completed outfits and complemented clothing selections with carefully curated accessories.
Flattered customer bodies by selecting appropriate, on-trend clothes.
Received payments, processed purchases, and issued receipts.
Maintained store areas in a neat and clean fashion for a professional appeal