Customer Service/ Administration
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Customer Service/ Administration

Terry Davis
Port Arthur, TX 77640
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Secure a position that will enable me to use my strong communication & organizational skills,
customer service background and my ability to work well with people.
Authorized to work in the US for any employer
Work Experience
Outside Collections Contractor
Advantage Cable Services - Port Arthur, TX
January 2018 to Present
Position consist of me visiting 60+ Spectrum Customer homes daily to collect equipment or payment
for past due accounts. Duties also includes turning in collected boxes and payments twice weekly.
Team Manager
Megas Corp - Port Arthur, TX
December 2017 to January 2018
Enroll low income families in the free cell phone program, hired and trained new reps etc.
Shuttle Driver
Alpha Rescue EMS - Silsbee, TX
November 2014 to December 2017
Duties included: Transporting patients some wheelchair bound to doctors appointments, dialysis &
MHMR (sometimes those appointments or procedures had to be performed out of town so I had to
make trips to Houston, Galveston etc.) most patients were transported from nursing homes, their own
homes and hospitals. I had to make sure they were safely secured to and from destination. I had to 2-
way radio dispatch when I was leaving and arriving to each destination. I was responsible for keeping
the van cleaned and fueled. I had to write and turn in daily reports including any incidents that may
have occurred during my shift. This position required that I be on call daily and be available as needed.
Team Leader
Tutors with Computers - Port Arthur, TX
February 2012 to November 2015
Duties include recruiting teenagers to join a free technology based tutoring program, getting learning
tools out to students and explaining to them how the tools work as well as visiting the students homes
to follow up with them once they are enrolled in the program to make sure they are on and stay on
track. As the team leader I was responsible for the time keeping of every member on my team.
P.T. Customer Service Chat Representative
TeleTech@Home - Home, PA
November 2012 to December 2013
Responsibilities 
Log into virtual workspace and take incoming chats and coach fellow chatters. 
Accomplishments 
I was promoted to chat coach after 3 months with company. 
Skills Used 
Excellent customer service and coaching skills.
Office Manager
Loan Star Title Loans - Beaumont, TX
April 2007 to July 2010
Duties included using professional phone skills, payroll processing, check writing, printing, and
dispersing, data entry, 10-key, time management, collections, cash handling/cashiering, customer
service, typing, printing and explaining contracts, taking monthly payments for loan note via cash,
credit card, and check/money order. Processing title liens on customer titles, accessing the condition
of the customers cars, I had to print checks for vendors, order store supplies, maintain the office
cleanliness, and general daily office operations, etc..
Collections Specialist
Conn's Corporate Office - Beaumont, TX
November 2006 to March 2007
Duties included calling customers and requesting payment for past due account. I had speak with
customers to see if we could offer the help to get their accounts current. Also had to report to
supervisor if customers were not willing to pay so they could decide if they wanted to start any
repossession/legal process.
Customer Service
West Corporation - Beaumont, TX
August 2004 to November 2004
2/2005-11/2006 
Duties included taking inbound calls for a cellular company we had to take payments by phone, help
customer with technical support explain their service plan, etc.
Education
General Studies
Lamar State College-Port Arthur - Port Arthur, TX
2006
SECURITY GUARD CERTIFICATION in Armed Security
Patriot Security Training - Nederland, TX
May 1999 to June 1999
Lincoln High School Port Arthur - Port Arthur, TX
1996
Skills
General Office Skills (10+ years), Clerical (10+ years), Customer Service (10+ years), Management (3
years), Retail (3 years), Cashier (6 years), Cash Handling (6 years), Collections (4 years), Security (Less
than 1 year), Transportation (Less than 1 year), Human Resources (Less than 1 year), Filing (6 years),
Billing (3 years), Call Center, Team Member, Canvas
Certifications/Licenses
Security Guard
Office Administration
Customer Service
CDL Class A
October 2016 to February 2020
Driver's License