Customer Service/Administration
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Location: Rancho Cucamonga, CA, USA
University: University of La Verne
Major: Psychology

Customer Service/Administration

Professional Summary

Reliable, ambitious, and dedicated self-starter with a strategic and forward-thinking mindset, seeking to leverage a diverse background into an Administrative role with a growing organization focused on business efficiency and operational improvements.

Work History

Easter Seals - Behavior Interventionist Ontario, CA 11/2018 - Current As a Behavior Interventionist with Easter Seals, I gather information to develop an appropriate intervention plan for children with autism through psychological tests, observation and interviews with clients and their support systems. Once assessed, I set goals for behavioral changes, monitor the client, assess progress and modify behavioral plans if necessary. My daily goal is to facilitate positive and healthy behavior by eliminating negative or destructive conduct.

Massage Envy - Administrative Clerk / Sales Manager Rancho Cucamonga, CA 10/2015 - 11/2018 While working at Massage Envy, I provided outstanding customer service by greeting clients upon arrival, scheduling services, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location. I drove member retention through outreach via phone and email to current members, and protected the workplace by recognizing and supporting team goals and building positive relationships with team members.

Street Dreams Auto Sales - Internet Sales Manager Reno, NV 05/2016 - 10/2017 I worked from home focusing solely on the companies website and received new inventory for the dealership gaining in-depth knowledge of all different types of vehicles and technology, and then putting forth that knowledge to post the cars for sale on multiple advertising platforms implementing new marketing strategies to bring in sales.

xxx-xxx-xxxx xxx-xxx-xxxx 10248 Catalina Place, Rancho Cucamonga, CA 91730

Skills

● Adept in Technology

● Verbal & Written Communication

● Organization

● Attention to detail

● Time Management

● Strategic Planning

● Resourceful

● Multitasking strength

● Database administration

● Multi-line telephone systems

● Marketing

● HIPAA

Education

2018 University Of La Verne La Verne, CA Bachelor of Science: Psychology

Administrative, Scheduling, Multitasking