Customer Service
Work Experiences
Plantation Bay Resort and Spa
SpaManager (March 2019 �present)
Managing day-to-day operations of spa from sales, facilities maintenance,
trainingsequence (massage, service, and reception),totraditional and digital
marketing.
Duty Manager (July 2018 �March 2019)
Oversaw all hotel operations especially PM and midnight shift. Managing
security, assists other departments especially Front Office.
Training Officer (July 2016 � July 2018)
Covered all departments with training needs analysis. Conducted orientation,
training sessions, and training workshops to assist such department.
Accounts Receivable (January 2015 � July 2016)
Collected accrued billing from travel partners, processed advanced cash and
check payments from guests and suppliers, maintained the A/R section in
Opera.
Qualfon Phils. Inc.
Operations Supervisor (November 2013 �December 2014)
Managed the team�s KPIs � sales conversion, CSAT, QA, AHT, ART and
coached each agent monthly.
Quality Analyst (December 2012 �November 2013)
Evaluated agents� chats based on SOP and provided timely coaching to
ensure agents� compliance.
Chat Support Representative (December 2011 �December 2012)
Consistently excelled in Sales Conversion, CSAT and QA while assisting 4 chats
/ clients at a given time.
Work Experiences
Plantation Bay Resort and Spa
SpaManager (March 2019 �present)
Managing day-to-day operations of spa from sales, facilities maintenance,
trainingsequence (massage, service, and reception),totraditional and digital
marketing.
Duty Manager (July 2018 �March 2019)
Oversaw all hotel operations especially PM and midnight shift. Managing
security, assists other departments especially Front Office.
Training Officer (July 2016 � July 2018)
Covered all departments with training needs analysis. Conducted orientation,
training sessions, and training workshops to assist such department.
Accounts Receivable (January 2015 � July 2016)
Collected accrued billing from travel partners, processed advanced cash and
check payments from guests and suppliers, maintained the A/R section in
Opera.
Qualfon Phils. Inc.
Operations Supervisor (November 2013 �December 2014)
Managed the team�s KPIs � sales conversion, CSAT, QA, AHT, ART and
coached each agent monthly.
Quality Analyst (December 2012 �November 2013)
Evaluated agents� chats based on SOP and provided timely coaching to
ensure agents� compliance.
Chat Support Representative (December 2011 �December 2012)
Consistently excelled in Sales Conversion, CSAT and QA while assisting 4 chats
/ clients at a given time.