Customer Service
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Customer Service


Retail Sales
Cash-Handling Accuracy
Credit Card Transactions
Complaint Resolution

Customer Service Excellence
Loss Prevention
Merchandising & Stocking
Customer Satisfaction

Cash Registers
POS Systems
Effective Communications
Clerical Duties
PROFESSIONAL EXPERIENCE
JESSICA FICHTER, Jersey City, NJ 2017 – 2019
Nanny
Facilitate active learning environment for a young child to thrive.
Mentor child during their early childhood development phase of life.
Organize creative activities and educational games (e.g., drawing, crafting and puppet games); prepare and serve nutritionally balanced meals for children; schedule nap times.
Teach children appropriate social behaviors, such as being respectful to each other and helping out with chores.
Ensure children’s safety during indoors and outdoors activities.
Work with parents to ensure children’s growth and social development.
SUBWAY, Columbia, SC 2015– 2017
Cashier/Baker
Exhibited a cheerful and helpful manner while greeting guests and preparing their orders.
Demonstrated a complete understanding of menu items and explained them to guests accurately.
Used Point of Sale system/cash register to record the order and compute the amount of the bill — collected payment in cash, cheques, credit cards, vouchers, or automatic debits.
Understood and adhered to proper food handling, safety, and sanitation standards during food preparation, service and clean up.
Cleaned and maintained all areas of the restaurant to promote a clean image.
Adhered to all quality standards, formulas and procedures as outlined in the Subway® Operations Manual.
AUNTIE ANNE’S, Columbia, SC 2015 – 2016
Cashier/Baker
Performed all of the essential duties of this position safely and effectively, consistent with the prescribed method and guidelines established by Auntie Anne's, Inc.
Perform cleaning and maintenance procedures as directed by the person in charge of the shift.
Accurately operate cash registers in accordance with Cash Register Procedures.
Exhibited a friendly, courteous attitude toward customers and co-workers. Greet customers, Urgency, Eye contact, Suggestive selling, Thank you, and Smile/voice inflection.
Cleaned food preparation areas, cooking surfaces, and utensils, as well as ensured the prepared food satisfied the requirements for quality and quantity.