Customer Service
Sabrina Shepherd
9819 Piave Dr.
Houston Texas 77044
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Objective: To obtain a challenging position, where my education, skills, and experiences can be highly utilized for growth and advancement.
Remote Customer Service Agent
Valet Living LLC - Houston, Texas July 2019 - Present
Collect trash bags and recycling door to door within a local apartment community and transfer to the trash compactor on-site.
Nex Rep INC. - Houston, TX September 2018 to December 2019
Job duties include providing expertise in a variety of external systems and serves as an extension of the client's brand by providing customer service in order status, returns, cancellations, and customer profile account status. I service daily during block flexible scheduling using great problems solving skills, servicing emails, phone calls, chat and social media. Perform the use of multiple systems such as Gorgias, Five 9, Returnly, to complete returns, refunds exchanges, replacements, and package tracking.
Work Experience
Texas Department of Regulatory and Protective Service
RMG Records and Imaging Clerk IV
Houston, Texas September, 2015- May 28,2018
The job duties include being the primary facilitator and subject matter expert to ensure that program staff follows policies and procedures of submitting case records to RMG appropriately and timely. Responsible for retrieving stored records when they are needed for case planning, audits, legal issues, studies, reviews, etc. Interact and communicate daily with front line program staff. Effectively, perform strong customer service focus by committing to customer satisfaction routinely with other DFPS staff and management. Accurately, process requests for records in a timely manner. Communicate with RMG customers regarding the progress and completion of requests for records. Perform repetitive prepping tasks such as collating, sorting, checking, stamping, copying, and assembling and disassembling Follow up with customers to obtain additional information when needed, the ability to perform administrative procedures and able to lift 50 pounds. Perform as Lead backup additional duties include involves preparing daily reports, problem-solving, inventory, monitoring production to meet weekly goal targets, attend meetings in absence of lead.
The Office of the Attorney General
Child Support Officer III
Houston, Texas October, 2008 to April, 2014
Perform effective customer service duties with customers on the phone and in person, by demonstrating a high quality of problem-solving skills. Answer 75-100 calls daily. Researched case information on the Texas Child Support Enforcement System (TXCSES) or other available systems; requests additional information from field office staff, send emails on problem cases to appropriate personnel, so research can be conducted for case information using (TXCES) and other systems to assist in detailed in-office investigations to locate absent parents, verify employment and determine assets. Access routine and complex child support cases to determine appropriate actions and documents needed to collect child support. Perform collection calls and negotiate lump sum payments. Obtain additional documents needed to process cases and monitor child support payments to refer delinquent
cases for appropriate enforcement action when needed. Prepare form letters legal documents for filing pleading with service for establishment cases. Coordinate with unit Financial Officer and State Disbursement Unit on payment processing. Assist walk-in customers. Reschedule and set appointments when needed. Document all actions are taken via phone and in-person on the system. Demonstrate effective individual and teamwork to complete assignments and special projects when needed.
Office Manager
Payless Car Sales
Humble, Texas July, 2005- September, 2008
Provide training to new employees, responsible for accounts payable and receivable. Balance company bank accounts using Quick-books 2007 and online banking. Provide reports of past and present car sales, type letters and correspondence to different firms and customers. Provide customer service. Prepare and conduct contract signing for new customers, interview customers for needed documents to process loans. Contact banks about outstanding contracts and provide daily status to Financial Manager. Audit paid contracts to report profit and loss. Prepare daily courier service, answer multi-line phones system, Make bank deposits run errands and update inventory. File with courthouse of bad checks written by customers. Other duties when deemed.
Education:
Houston Community College
Houston, Texas
Health Science
Skills:
Interpersonal Skills
Advanced Customer Service
Strong Phone Etiquette
Intermediate Computer Skills, Word, Excel, PowerPoint, Outlook and Adobe
Typing Skills 45 wpm
Strong Writing and Verbal
Strong Problem Solving Skills
Legal Terminology
Medical Terminology
Detailed Oriented
Sabrina Shepherd
9819 Piave Dr.
Houston Texas 77044
------------
------------
Objective: To obtain a challenging position, where my education, skills, and experiences can be highly utilized for growth and advancement.
Remote Customer Service Agent
Valet Living LLC - Houston, Texas July 2019 - Present
Collect trash bags and recycling door to door within a local apartment community and transfer to the trash compactor on-site.
Nex Rep INC. - Houston, TX September 2018 to December 2019
Job duties include providing expertise in a variety of external systems and serves as an extension of the client's brand by providing customer service in order status, returns, cancellations, and customer profile account status. I service daily during block flexible scheduling using great problems solving skills, servicing emails, phone calls, chat and social media. Perform the use of multiple systems such as Gorgias, Five 9, Returnly, to complete returns, refunds exchanges, replacements, and package tracking.
Work Experience
Texas Department of Regulatory and Protective Service
RMG Records and Imaging Clerk IV
Houston, Texas September, 2015- May 28,2018
The job duties include being the primary facilitator and subject matter expert to ensure that program staff follows policies and procedures of submitting case records to RMG appropriately and timely. Responsible for retrieving stored records when they are needed for case planning, audits, legal issues, studies, reviews, etc. Interact and communicate daily with front line program staff. Effectively, perform strong customer service focus by committing to customer satisfaction routinely with other DFPS staff and management. Accurately, process requests for records in a timely manner. Communicate with RMG customers regarding the progress and completion of requests for records. Perform repetitive prepping tasks such as collating, sorting, checking, stamping, copying, and assembling and disassembling Follow up with customers to obtain additional information when needed, the ability to perform administrative procedures and able to lift 50 pounds. Perform as Lead backup additional duties include involves preparing daily reports, problem-solving, inventory, monitoring production to meet weekly goal targets, attend meetings in absence of lead.
The Office of the Attorney General
Child Support Officer III
Houston, Texas October, 2008 to April, 2014
Perform effective customer service duties with customers on the phone and in person, by demonstrating a high quality of problem-solving skills. Answer 75-100 calls daily. Researched case information on the Texas Child Support Enforcement System (TXCSES) or other available systems; requests additional information from field office staff, send emails on problem cases to appropriate personnel, so research can be conducted for case information using (TXCES) and other systems to assist in detailed in-office investigations to locate absent parents, verify employment and determine assets. Access routine and complex child support cases to determine appropriate actions and documents needed to collect child support. Perform collection calls and negotiate lump sum payments. Obtain additional documents needed to process cases and monitor child support payments to refer delinquent
cases for appropriate enforcement action when needed. Prepare form letters legal documents for filing pleading with service for establishment cases. Coordinate with unit Financial Officer and State Disbursement Unit on payment processing. Assist walk-in customers. Reschedule and set appointments when needed. Document all actions are taken via phone and in-person on the system. Demonstrate effective individual and teamwork to complete assignments and special projects when needed.
Office Manager
Payless Car Sales
Humble, Texas July, 2005- September, 2008
Provide training to new employees, responsible for accounts payable and receivable. Balance company bank accounts using Quick-books 2007 and online banking. Provide reports of past and present car sales, type letters and correspondence to different firms and customers. Provide customer service. Prepare and conduct contract signing for new customers, interview customers for needed documents to process loans. Contact banks about outstanding contracts and provide daily status to Financial Manager. Audit paid contracts to report profit and loss. Prepare daily courier service, answer multi-line phones system, Make bank deposits run errands and update inventory. File with courthouse of bad checks written by customers. Other duties when deemed.
Education:
Houston Community College
Houston, Texas
Health Science
Skills:
Interpersonal Skills
Advanced Customer Service
Strong Phone Etiquette
Intermediate Computer Skills, Word, Excel, PowerPoint, Outlook and Adobe
Typing Skills 45 wpm
Strong Writing and Verbal
Strong Problem Solving Skills
Legal Terminology
Medical Terminology
Detailed Oriented