Customer Service
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Customer Service

Terry Mitchner
Customer Service Adminstrator
Smyrna, GA 30080
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I have strong customer service, telephone and front desk etiquette, good time management and
organizational skills, I learn very quickly,can work with a multiple phone line and dual monitor
computer. I like a job that will offer a new experience each day, a place where I can use my skills and
learn new ones
Authorized to work in the US for any employer
Work Experience
Counselor
Sequium solutions/Conn's - Marietta, GA
April 2019 to Present
Perform outbound and inbound calls with customers with delinquent accounts. Obtain acceptable
payments and arrangements. Provide payments options for resolution to best help to bring accounts
current. Verify and update all pertinent information. Document account.
Assistant Account Manager
Sutherland Global Logistics/ Lending Club - Las Vegas, NV
May 2018 to March 2019
Assist customers with application procedure, answer any questions they may have. Assist on how to
understand the customer's demands,and make a plan how to meet these demands. Assist customers
with making payments and giving status of account. Assist with technical problems. Ensure the
timely and successful delivery of our solutions according to customer needs and objectives. Assist
with challenging client requests or issue escalations as needed. Keeping all customers information
confidential.
Collector
TCI Total Card Inc - Sioux Falls, SD
November 2017 to March 2018
Perform outbound call and inbound from cardholder with delinquent and over limit accounts, obtain
acceptable payment arrangements. Provide payment options for resolution , verify and update all
pertinent information including adjusting fees and documenting repayment options, utilizing available
collection tools.
Collector II / Financial Crimes Specialist II
Wells Fargo - Sioux Falls, SD
March 2015 to December 2017
Responsibilities
collect debt for past due student loans with inbound and outbound calls, developed arrangements for
payment, collect payments, verified and updated personal data on accounts, answered all concerns
about accounts, worked up to five system programs at one time 
assist customers who suspect they have fraudulent, mis-posted, or unusual activity on their accounts
or are experiencing immediate financial crisis. Entering data pertinent to claim into multiple
systems as well as reviewing data in multiple windows and applications and utilize search tools to
find information while on the phone with customers. Closing and/or reissuing cards or accounts,
researching or placing holds and restraints, reversing fees. 
Accomplishments 
kept clarified information private, able to help customer with financial problems 
Skills Used 
used multiple line phone system and dual monitor computer
Collector II
Aerotek Staffing/ Wells Fargo - Sioux Falls, SD
December 2014 to February 2015
Responsibilities 
collect debt for past due student loans with inbound and outbound calls, developed arrangements for
payment, collect payments, verified and updated personal data on accounts, answered all concerns
about accounts, worked up to five system programs at one time  
Accomplishments 
kept clarified information private and secure 
Skills Used 
worked a dual monitor computer and multiple line phone
Bakery Clerk
Meijer - Flint, MI
April 2014 to October 2014
Responsibilities 
Packaged and priced products, helped customers, cashier, took cake orders, baking goods, check
inventory, cake decorating, kept areas clean, closed bakery  
Accomplishments 
working a cash register 
Skills Used 
great customer service, on the spot decision making
Residential Nanny
Nanny - Flint, MI
2011 to 2013
Manage Infant, toddler and pre-teen in daily tasks, *Teach cognitive and motivational skills, 
* Create schedule for children's daily activities, *Implement meals and household task, 
*First-Aid/CPR Trained, *Supervisor of Domestic Child Safety. *Provide emotional support and
encouragement. *Communicate daily accomplishments to parent. *Chart progress for each child