Customer Service

Sarah Kate Makoviney

70 Degraw St. Brooklyn, NY 11201
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Work Experience:

Glossier Offline Editor NYC (May 2019- Present)
Offline customer experience. Exposure to retail environment
and one on one more personal customer interaction.

Perennial Chapel Hill (January 2018- April 2019)
Lead Barista. Ran social media accounts while holding this
position.

Open Eye Café (Carrboro Coffee Roasters) (August- December 2017) Barista. Exposure to wider range of coffee equipment,
new community, and local coffee related classes and events.

BattleCat Coffee Bar & Pennycup Coffee Co. (August 2014- July 2017) Barista. Exposure to coffee and bartending. Gradual
progression to managerial and organizational tasks:
schedule making, tracking sales progression, curating
physical space and menu selection.

Education:

University of North Carolina at Chapel Hill (2017-2019) Chapel Hill, NC
Sociology Major (GPA: 3.8)

Buncombe County Early College (2012-2017)                                            Asheville, NC
High School Diploma & Associates Degree (GPA: 4.2)

Other Skills:

• French conversational fluency.

References:

Rachel Hoffman: Glossier, New York City, New York.
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Julia Kesselman: Perennial, Chapel Hill, North Carolina.
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Daniel Villareal: Battlecat Coffee Bar, Asheville, North Carolina.
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