Customer Service
Communications
Location: Chicago, IL, USA
University: Columbia College
Major: Communications

Customer Service

DARNICE CRUMP
xxx-xxx-xxxx | xxx-xxx-xxxx
Summary
25+ years of creative expertise in Sales, Management, Marketing, Customer Service, Business Development,
Event Planning, and Visual Merchandising in the retail industry. Looking to transition into a position where
occupational abilities can be utilized to their fullest potential, so as to successfully contribute to the mission of an
organization dedicated to providing exceptional consumer experiences.
Qualifications
♦ Proven ability to train, manage, and motivate teams to achieve revenue targets.
♦ Adept at fostering positive partnerships & relationships with stores’ personnel & clientele.
♦ Proficient computer skills in Microsoft Office, macOS, and Microsoft Windows.
♦ Effective organizational and interpersonal communication skills.
♦ Leads and acts with reliability, integrity, and human sensitivity.
♦ Advocate of proactive, quality customer care.
Professional Experiences
D. COX MANAGEMENT 08/12 – PRESENT
Freelance Event Planner (Chicago, IL)
● Coordinate concerts, wedding receptions, anniversary parties, round table dinners, award ceremonies, and more.
● Organize event details such as decor, entertainment, equipment, catering, promotional materials, transportation,
special guests, invite lists, and hire personnel.
● Devise all aspects of clients’ events, from conceptualization to clean-up.
● Work with clients to identify their needs and ensure customer satisfaction within time limits.
● Locate & secure event facilities based on clients’ wish lists.
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ADVANCED AMERICAN STYLE, INC. - New York 10/14 – 03/17
B. Michael America Brand Ambassador (Chicago, IL)
● Upheld B. Michael’s visual merchandising standards by maintaining attractive brand boutiques in Macy’s stores.
● Regularly interacted with B. Michael executives and Macy’s executives & employees to meet company
agendas.
● Served as the company’s liaison, working with the receiving department to ensure timely arrival of all apparel.
● Directed the presentation, replenishment, and recovery of merchandise to boost the company’s productivity.
● Identified & targeted potential customers by organizing in-store sales events for B. Michael America.
● Consulted the company’s clients in person, via phone, and email to serve as their wardrobe stylist.
● Frequently monitored the company’s sales and inventory to keep shrinkage rates as low as possible.
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L’OR ÉAL S.A./RANDSTAD HR SOLUTIONS - Atlanta, GA 11/05 – 01/14
Fragrance Sales Specialist (Illinois & Indiana)
● Improved the sales of L’Or eal’s luxury cosmetic brands such as Ralph Lauren, Giorgio Armani, and YSL.
● Strategically marketed all lines at Macy’s & Carson Pirie Scott locations to ensure maximum brand awareness.
● Conducted special sales events, demos, and new product launches to efficiently engage consumers.
● Built eye-catching product displays and gift sets to greaten L’Or eal’s consumer appeal.
● Regularly met or exceeded the company’s expected hourly quotas.
SHEAR ELEGANCE HAIR SALON - Chicago, IL 09/04 – 11/05
Salon Manager/Receptionist
● Processed the payroll of all employees & assessed Shear Elegance’s fiscal performances through bookkeeping.
● Ordered beauty tools & supplies, sold the salon’s hair products to customers, and rented booths to stylists.
● Built warm, hospitable connections with clients and ensured their visits were both pleasant and satisfying.
● Provided feedback to the salon’s owner, ensuring their standards were being met at all times.
● Answered phone calls, scheduled clients’ appointments, and rotated walk-ins to stylists.
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PARLUX FRAGRANCES, INC. – Fort Lauderdale, FL 04/99 – 06/04
Account Coordinator (Illinois & Indiana)
● Coordinated Parlux’s business objectives at Bloomingdale’s, Marshall Field’s, and Lord & Taylor (8 locations).
● Served as a liaison between the vendor, buying office, and assigned department stores to maximize volume.
● Ensured Parlux had the best possible sales team through comprehensive interviewing, hiring, and coaching.
● Refined our team’s sales promotions techniques, making our stores #1 in company sales, nationwide.
● Communicated frequently with the Account Executive about our stores’ results and needs.
● Analyzed the company’s weekly performances in each store, and took corrective action to gain positive results.
● Worked side-by-side with Sales Specialists to boost team morale & improve their customer service skills.
● Implemented the company’s merchandising guidelines by maintaining fragrance counters’ appearances.
● Attended personal training sessions to gain new knowledge on newly released products and company updates.
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SANOFI BEAUTÉ CO. – Chicago, IL 06/90 – 04/99
Sales Specialist/Account Coordinator (Illinois & Indiana)
● Supervised Sanofi Beauté’s fragrance promoters & business expansion within Carson Pirie Scott stores.
● Engaged the company’s clients by recommending products through in-store demos & applications.
● Collaborated with the Account Executive to organize events that introduced new product to consumers.
● Monitored each store’s monthly fiscal performance, considering strengths & weaknesses.
● Developed strong working relationships with Carson’s upper management & sales associates.
● Responded to customers’ inquiries and addressed their requests in a timely, efficacious manner.
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PROPER EXPOSURE BOUTIQUE – Chicago, IL 06/85 - 05/90
Store Manager
● Recruited, hired, scheduled, and evaluated the performances of Proper Exposure’s employees.
● Fostered a fun team environment based on fairness & superior customer service, leading by example.
● Executed cash office operational functions such as quarterly audits and annual counts of physical inventory.
● Established & oversaw the boutique’s sales plans, budgets, and variable costs to increase profitability.
● Unloaded delivery trucks; received & labeled all shipments of merchandise with security tags.
● Handled customers’ transactions as a cashier, issued receipts, and wrapped purchased merchandise.
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Education
Columbia College Chicago, Chicago, IL
Communications Major
Training Inc., Chicago, IL
Certificate in Business and Accounting

Customer Service, Sales Specialist, Brand Ambassador, Independent Contractor, Event Planner, Manager