Customer Service
no image
Location: Saint Paul, MN, USA
University: Northwestern
Major: History

Customer Service

Nichole F. Ruiz
666 Arlington Ave. E. St. Paul, MN 55106
Phone:xxx-xxx-xxxx Email: xxx-xxx-xxxx

Work Experience
Food service/retail management with three + years of multi-unit management experience.

Manager, Kath Fuel Oil
March 2018 - June 2019
Multi store management and organization
Merchandising and maintaining standards for food safety and brand standards
Ordering, store transfers, and inventory
Scheduling and paperwork for multiple stores
Maintaining good customer and employee relations
Scheduling and supervising repairs and deliveries
Basic computer programming and troubleshooting on several types of pos and operating systems
Cash handling and bank runs
Training staff

Food and Beverages Operations Manager, HMS Host
July 2016 – March 2018
Overseeing 50+ employees across 4 locations
Responsible for scheduling and ordering.
Overseeing one of the busiest Starbucks in Minnesota during peek hours.
Training new staff on daily tasks as well as providing coaching to ensure consistent standards are being met.
Making checklists and performing audits on the store to ensure standards are being met and guidelines are in place.
Monthly inventory.
Ad set (reading planograms, gathering materials, and merchandising).
Fielding customer and staff concerns.
Making signage for promotions

Shift / Asst Manager Starbucks, HMS Host
November 2015 – July 2016
● Supervising staff.
Helping with the daily management tasks.
Doing orders.
Training staff.
Dealing with staff relations.
Ensuring staff has the necessary materials for daily business.
Helping with scheduling.
Leading by example.
Cash audits and safety audits.
Fix receipts: apply coupons, perform voids, perform price adjustments, returns, etc.
Answer customer questions and field concerns.
Respond to customer complaints.
Set up and change signage as necessary.
Assist staff when the store gets very busy making drinks, brewing coffee, etc. Assisting where needed.

Supervisor DQ / Maui Taco / Surf Bar / Quiznos / Northern Lights, HMS Host
July 2014 – November 2015
● Multi-unit supervisor
Helping with the daily management tasks.
Doing orders.
Training staff.
Dealing with staff relations.
Ensuring staff has the necessary materials for daily business.
Helping with scheduling.
Assisting where needed.

POS Supervisor / Jewlery and Customer Service rep., Kohl’s Dept Store
April 2012 – July 2014
● Supervising sales associates and POS associates.
Teaching new methods to associates.
Ensuring that training is up to date and comprehended.
Cash pulls at the end of the sales day.
Fix receipts: apply coupons, perform voids, perform price adjustments, returns, exchanges, etc.
Authorize price adjustments, expired coupons, etc.
Fix watches, watch bands and battery replacement, mostly.
Answer customer questions and field concerns.
Respond to customer complaints.
Backstock, assist with truck, merchandise, set displays, etc.
Set up and change signage as necessary.

Assistant Spanish Teacher, Valley Preschool
August 2013 – June 2014
Supervising children.
Teaching class: Leading activities, creating lessons and lesson plans, etc.
Preparing snacks and activities.
Teaching the children words and phrases in Spanish.
Assessing comprehension.
Assessing learning and skills.
Working on portfolios for the children.
Aiding the school in becoming accredited.

Server, Chili’s Bar and Grill
January 2011 – February 2012
Waiting on tables.
Greet customers and seat them.
Ensuring guests are comfortable and taken care of.
Running food.
Assist expo.
TOGO.
Take orders, make drinks, bus tables, clean, reset.
Do sidework and backwork.
Multitask.

Server / Wait Assistant / TOGO / Caterer / Host / Food Runner, Buca di Beppo
April 2004 – October 2010
Waiting on tables.
Greet customers and seat them.
Ensuring guests are comfortable and taken care of.
Running food.
Assist expo.
Take TOGO orders and assemble them, make sure that all condiments are in bags as well as all food items, etc.
Take orders, make drinks, bus tables, clean, reset.
Do sidework and backwork.

Cafe Seller, Border’s, Inc
May 2008 – January 2011
● Ensuring guests are comfortable and taken care of.
Take orders, make food items, do evening and daily food pulls, make drinks, bus tables, clean, etc.
Shelve books and coffee.
Restock.
Merchandise.
Make new signage.
Ring customers up.
Do sidework and backwork.

Teacher’s Aide and Substitute, Messiah’s Childcare
September 2003 – October 2010
● Assisting teacher in leading classes.
Supervising Children.
Leading activities during play time, etc.
Providing snacks and meals to children.
Collecting children from bus stops and taking them on field trips.
Supervising nap time.

Nanny, xxx-xxx-xxxx
March – October 2009
● Caring for two one and a half year olds.
Teaching baby sign language.
Taking the children on outings.
Leading activities.
Supervising nap time.
Providing balanced meals and introducing to new foods.

Program Couselor, ACR Homes
March 2006 – September 2007
Lead activities.
Guide clients.
Promote proper behavior.
Provide balanced meals for clients.
Escort clients on outings.
Administer meds.
Assist clients to maintain a clean and safe living environment.

Event Security, Securitas Security
August 2003 – April 2005
Take tickets.
Perform routine bag checks and coat checks when needed.
Promote proper behavior.
Escort players and other personnel.
Guide, escort, and assist patrons.
Assist clients to maintain a clean and safe environment.

Volunteering experience
· Sonshine Music Festival- Wilmar, MN 2009-2015
Security Personnel
● Provided security at one venue for several hundred people
Assisted in the protection of youths and broke up fights and took preventive measures to preempt them
Served on a team of 15 +
Maintained communication in harsh environment
Maintained calm
Trained new staff
Gave directions to new or temporary volunteers


Relevant Skills:
· Strong interpersonal skills
· Ability to adapt and think quickly under pressure
· Ability to multitask well
· Ability to upsell and guide customers and staff
· Work well independent of supervision
· Ability to pick up new skills quickly
· Lead by example
· Highly principled
· Ability to interact with all sorts of people easily
· Ability to diffuse situations.

References
Ryan Josephson
Former Co-Manager at Starbucks (HMS)
· xxx-xxx-xxxx
Melinda Neuenenfeldt
Former coworker at Buca di Beppo
· xxx-xxx-xxxx
Jaime V
Former coworker at Chili’s
· xxx-xxx-xxxx
Lizzy Alexander
Supervisor at Sonshine Security
· xxx-xxx-xxxx
Eric Honoroff
Former coworker at Borders
· xxx-xxx-xxxx
Jeffrey K

Education:
· Northwestern College
o Attended for a bachelors degree in history 2005-2007- incomplete
o Minor in mathematics and art
· Century College 2004-2005 for post secondary studies
· John A Johnson Sr High
o High School Degree
o GPA non weighted 3.75, weighted 4.10

customer service, manager, administration