Customer service
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Location: New York, NY, USA
University: ASA Institute
Major: Allied Health

Customer service

Kreshel Marshall
Bronx, NY |xxx-xxx-xxxx | xxx-xxx-xxxx

OBJECTIVE:
To obtain position in the Administrative field that will utilize my knowledge and skills in an environment that promotes growth and advancement.

SKILLS:
Microsoft Office Suite
Strong oral and written communication skills
Medical Records Management
Typing 60 wpm

EDUCATION:
Co-op Tech New York, NY
Medical Billing Certification 2017

Cambridge Institute New York, NY
New York Home Health Aide Certification 2015

ASA College for Excellence New York, NY
Associate Degree in Healthcare Office Administration 2011 – 2013

Kaplan Institute New York, NY
New York Health and Accidental Insurance License 2005 – 2006

EXPERIENCE:
Global Contact Solutions
Customer Service Associate
• Planned, scheduled, canceled, and revised trips for Access-A-Ride customers LIC, NY
• Provided vehicle information, and arrival times using the Adept dispatch system 2018 – Present
• Coordinated with carriers and broker services to ensure trip completion
• Wrote and submitted will call trips for the resolution of same day service issues
• Educated customers on services, procedures, and policies

Trigyn Industries Inc. LIC, NY
Customer Information Representative 2017 – 2018
Created, adjusted, and updated service requests for reparations to business and residences
Scheduled, confirmed, and canceled appointments
Informed clients of previous and updated account statuses via the Seibel and Maximo systems
Resolved customer issues in an efficient and timely manner and escalated when necessary
Contacted 3rd party organizations in emergency situations and documented and forwarded information via e-mail and phone to proper parties.

Preferred Home Care of New York Brooklyn, NY
Home Health Aide 2015 – 2017
Provided safe and hazard free living environment for all clients
Reminded and supervise medication intake, record and report daily blood pressure and weight
Accompanied to and from medical appointments, and used and care of medical equipment as necessary per client
Assisted with activities of daily living including meal preparation, bathing, dressing and grooming
Battuvision New York, NY
Medical Administrative Assistant (Intern) 2013 – 2013
Scheduled and confirmed appointments and made
Maintained and organized filing system: filing charts, records, and EOB’s
Performed follow up calls to insurance companies for pending payments, and aging accounts
Adjusted and entered the payments using Med-ware billing software
Checked insurance eligibility, and prepared preauthorization
Opinion Access Corporation LIC,NY
Customer Service 2012 - 2012
Gathered data to be grouped and analyzed on various consumer products and services
Entered information into database and reported daily progress to supervisor
KingTele Service Brooklyn, NY
Customer Service 2009 – 2010
Gathered data to be grouped and analyzed on various consumer products and services
Entered information into database and reported daily progress to supervisor
Cablevision (Temporary) Bronx, NY
Customer Service 2007 – 2008
Provided quality customer service by answering inquiries regarding products and services
Processed payments and applied credits and adjustments
Guided customers through troubleshooting service issues
Scheduled, canceled and confirmed installation appointments
HIP New York, NY
Managed Care Systems 2007 – 2007
Created and tested cases using internal and external databases
Ensured downloading of information to prospective queues

Call center, customer service, data entry, college degree